Customer Deployment Consultant

Requisition ID:  35279  

At Terumo Blood and Cell Technologies, our 8,000+ global associates proud to come to work each day, knowing that what we do impacts the lives of patients around the world. For Terumo, for Everyone, Everywhere.

We make medical devices and related products that are used to collect, separate, manufacture and process various components of blood and cells. With our innovative technologies and service offerings, we touch a patient’s life every second of every day and are committed to continuing to increase the number of patients we serve. Advancing healthcare with heart.

With some of the best and brightest minds in the industry, an unmatched global footprint, comprehensive benefits and a distinct culture, Terumo Blood and Cell Technologies is a great place to work, grow and be part of a team that is focused on making a difference. Join us and help shape wherever we go next. You create your future and ours.

As a Deployment Consultant, you'll play a key role in helping healthcare organizations successfully deploy and optimize mission-critical software solutions that support life-saving technologies around the world. In this highly visible, customer-facing role, you'll lead software implementations from planning and architecture through deployment, training, and ongoing support while partnering with customers, sales, product management, and engineering teams. This position offers the opportunity to leverage your expertise in SQL/Oracle databases, Windows Server environments, networking, virtualization, and cloud technologies to solve complex technical challenges, influence product enhancements, and deliver exceptional customer outcomes. If you enjoy combining technical problem-solving, project leadership, customer engagement, and continuous innovation in a collaborative environment, this is an exciting opportunity to make a meaningful impact while growing your career with a global industry leader.

ESSENTIAL DUTIES

• Assist customers in deploying Terumo Blood and Cell Technology (TBCT) software products to meet their environment specifications.
• Scope implementation projects. Estimate effort and timeline to complete.
• Plan and manage implementation projects. Track milestone completion and project issues. Provide status reports to customers
• Lead formal training sessions on how to implement TBCT software products externally
• Support sessions on requirements definition and product architecture
• Implement customizations for TBCT software products
• Implement new implementation methodology and best practices for TBCT software installations
• Drive product improvement by providing customer and partner feedback to Product Management and Engineering.
• As necessary, assist Technical Support in troubleshooting customer issues and Quality Assurance in testing new product releases.
• Provide Technical assistance and sales support to TBCT sales team
• Provide Level 1/Level 2 Oracle support for customers and internal resources
• Provide Custom database query support
• Provide Subject Matter Expertise to TBCT customer base
• Liaise with staff at all levels of a client organization.

• Functional testing and debugging of objects, which may support domain functionality (i.e., procedures), domain graphical interface functionality, common data types, or utilities for communication, peripherals, etc.

MINIMUM QUALIFICATION REQUIREMENTS

Education

Bachelor’s degree in computer science or equivalent of education and experience sufficient to successfully perform the essential functions of the job may be considered.

Experience

• Minimum of 3 years experience working in SQL and/or Oracle database environments.

• Minimum 3 years Windows Server administration, including IIS, AD, DNS, DHCP, and certificate management.

• Minimum of 5 years experience of advanced diagnosis and troubleshooting.

• Minimum 5 years LAN/WAN configuration and support, including firewalls, VLANs, VPNs, and routing.
• Experience with virtualization platforms (VMware/Hyper‑V).
• Experience with cloud environments (Azure/AWS) preferred.
• General understanding of SaaS, hosted solutions, and client/server architecture.
• Experience with issue‑tracking systems (Jira, ServiceNow, etc.).

• Experience with Issue tracking systems.
• System integration and/or 3rd party interface development
• Minimum of 5 years experience with Client/Server architecture installation and support.
• Knowledge of custom SQL queries.
• Proven track record with customer interaction, both technical and non-technical from executive level management to department liaison.

Skills

• Ability to manage project priorities and deadlines.
• Strong communication skills for both technical and non‑technical audiences.
• Ability to clarify client system specifications and understand business workflows.
• Ability to deliver technical training to customers.
• Demonstrated ability to troubleshoot complex network‑based solutions and IT network architecture.
• Ability to work effectively in cross‑functional teams.
• Proficiency with relevant PC software applications.
• Strong written and verbal communication skills.
• Familiarity with PowerShell scripting, REST APIs, and automation tools preferred.
• Understanding of security best practices, including least privilege, encryption, and secure deployment standards.

-Or-

An equivalent competency level acquired through a variation of these qualifications may be considered.

LOCATION

Lakewood, Colorado - Onsite (hybrid)

TRAVEL

Domestic travel required (up 30% at peak times)

PHYSICAL REQUIREMENTS

• Typical Office Environment requirements include reading, speaking, hearing, close vision, walking, bending, sitting, and occasional lifting up to 20 pounds.
• The physical demands described here are representative of those that must be met by an associate to successfully perform the essential duties of this job. 
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

Target Pay Range:  $88,500.00 to $110,600.00  -  Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data
Target Bonus on Base:  7.0%

We anticipate this requisition will be open for a minimum of five days, from July 20, 2026. We encourage your prompt application.

At Terumo Blood and Cell Technologies, we provide competitive total reward offerings that consist of compensation, benefits, recognition, along with a wealth of other well-being, work-life and recognition programs which support in unlocking the potential for you and your family. Included in our expansive list of benefits offerings are multiple group medical, dental and vision plans, a robust wellness program, life insurance and disability coverages, also a variety of voluntary programs such as group accident, hospital indemnity, critical illness, pet insurance and much more. To help you save for retirement, we offer a 401(k) plan with a matching contribution and for work-life balance we have vacation and sick time programs for associates. For us, it’s about protecting the personal welfare of our associates and their families, helping to achieve personal goals and offering those extra touches for convenience, security and overall peace of mind.

• Terumo Blood and Cell Technologies is part of Terumo Group, founded in 1921 and headquartered in Tokyo, Japan.
• In 2024, Terumo Blood and Cell Technologies reached $1.5 billion in revenue.
• We employ nearly 8,000 associates globally, with global headquarters in Lakewood, CO, U.S., and regional headquarters in Brussels, Buenos Aires, Singapore and Tokyo.
• We manufacture devices, disposable sets and solutions at our facilities in Belgium, India, Japan, Northern Ireland, the U.S. and Vietnam. Our global presence enables us to serve customers in more than 130 countries.
• Our core values help set our direction, guide our actions and keep us true to our corporate mission of contributing to society through healthcare.
  • Respect – Appreciative of others
  • Integrity – Guided by our mission
  • Care – Empathetic to patients
  • Quality – Committed to excellence
  • Creativity – Striving for innovation
• We contribute to the Leukemia and Lymphoma Society (LLS), raising $2.4 million USD since 2025.

We are proud to be an Equal Opportunity Affirmative Action Employer.  All applicants will be afforded equal opportunity without discrimination because of race, color, religion, sex, gender identity or expression, sexual orientation, marital status, order of protection status, national origin or ancestry, citizenship status, age, physical or mental disability unrelated to ability, military status or an unfavorable discharge from military service.

Terumo Blood and Cell Technologies is committed to providing a safe, healthy and secure working environment. Our Colorado campus locations are tobacco-free workplaces, and we maintain a drug-free workplace and perform pre-employment substance abuse testing and detailed background verification.