Assistant Technical Service Manager

Requisition ID:  35378  

At Terumo Blood and Cell Technologies, our 8,000+ global associates are proud to come to work each day, knowing that what we do impacts the lives of patients around the world.

We make medical devices and related products that are used to collect, separate, manufacture and process various components of blood and cells. With our innovative technologies and service offerings, we touch a patient’s life every second of every day and are committed to continuing to increase the number of patients we serve.

With some of the best and brightest minds in the industry, an unmatched global footprint, comprehensive benefits and a distinct culture, Terumo Blood and Cell Technologies is a great place to work, grow and be part of a team that is focused on making a difference. Consider joining our team and unlock your potential.

Job Description

JOB TITLE: Sr. Technical Service Engineer

JOB SUMMARY

As Sr. Technical Service Engineer, the incumbent will be responsible for handling the Medical Equipment Service activities in the designated geographical area.

ESSENTIAL DUTIES

• To maintain Customer Service Levels as per Company Policy 
• All equipment Installation and complaint resolution -Urgent complaint with 48 hours 
• Preventive Maintenance-All Equipment (Effectiveness – Machine Up time at 95%) 
• Gathering knowledge of the market for Service and revenue Generation (Achievement of Target) 
• Implementing Timely Field Actions and any necessary upgrades and recording them. 
• Daily activity management for the distributor resources for tech service 
• Coordination with Sales and clinical counterparts for better management of day today activity and setting the priority. 
• Consolidation and continuous monthly update on complaint /Installation/Field action/Service contracts. 
• MIS (On-time submission of reports & Documentation) 
• Responsible for implementing yearly service strategy with in the defined territory and key accounts management. 
• Backing up of the team irrespective of the region as and when required across India 
• Strategy with distributor about increasing the service revenue with in the defined terriotery 
• Certified Trainer for minimum one devices or more-Responsible for train the internal team and distributor resources 
• This position may have one or more service eng reporting in the region and responsibility of his/her development. 

MINIMUM QUALIFICATION REQUIREMENTS

Education

• Degree or Diploma in Electronics/Biomedical/Electrical/Instrumentation Engineering

Experience

• Minimum 5 years of experience in Electronic/Electrical/Medical Equipment Service, preferably in Medical Device or
• Minimum 3 years experience in the company with proven track record. 

Skills

• Analytical skills
• Technical skills
• Communication skills
• Customer Handling skills
• People Management skills

Job Description

Certificates, Licenses, Registrations

• A valid Driver’s License is required. 
• Ability to complete hospital credentialing processes 

PHYSICAL REQUIREMENTS

Typical Office Environment requirements include: reading, speaking, hearing, close vision, walking, bending, sitting, and occasional lifting up to 60 pounds.

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties. Additional Physical Requirements Extensive Travel required (up to 80%)

Reporting Officer

This position will report to Asst.Technical Service Manager/ Regional Tech Service Manager. 

Terumo Penpol is part of Terumo Group and is headquartered in Thiruvananthapuram, Kerala. As India’s largest blood bag manufacturer, we provide a comprehensive range of blood collection, storage and processing solutions for blood centers, hospitals and therapeutic apheresis centers in India and abroad. Our high-quality products touch the lives of patients in over 80 countries across the world.

True to our mission of contributing to society through healthcare, our award-winning Corporate Social Responsibility initiatives reinforce our organizational values and culture. Firmly rooted in core values collectively termed as the ‘Associate Spirit’, our work culture fosters an environment conducive to growth and continuous learning. People are our greatest asset, and we place as much importance in their professional development as in the research and development of our products.