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Supply Chain Manager

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Date: Jan 13, 2021

Location: Sydney, AU

Company: Terumo BCT, Inc.

Requisition ID:  27088  


At Terumo Blood and Cell Technologies, our 7,000+ global associates are proud to come to work each day, knowing that what we do impacts the lives of patients around the world.


We make medical devices and related products that are used to collect, separate, manufacture and process various components of blood and cells. With our innovative technologies and service offerings, we touch a patient’s life every second of every day and are committed to continuing to increase the number of patients we serve.


With some of the best and brightest minds in the industry, an unmatched global footprint, comprehensive benefits and a distinct culture, Terumo Blood and Cell Technologies is a great place to work, grow and be part of a team that is focused on making a difference. Consider joining our team and unlock your potential.


JOB TITLE:  Supply Chain Manager, ANZ



The Supply Chain Manager, ANZ provides the strategic development, direction and overall management of these organizations and their outcomes

  • Supply Chain including demand and supply planning, inventory management, external and internal procurement processes. Finished goods warehousing, transportation and customs clearance processes and partnerships, as well as trade compliance
  • Customer Service including Order-to-Cash (OTC) sales order entry and fulfillment processes, invoicing, returns, and customer complaint handling



  • Manages and provides leadership for the functional group’s development, direction, and effectiveness, adhering to organizational policies and processes and supporting overall business and corporate objectives
  • Manages inventory planning and purchasing
  • Manages customs clearance to ensure all international inbound shipments smoothly.
  • Ensures sufficient product flow to customers, in alignment with corporate Sales, Inventory and Operations Planning (SIOP) processes and strategies that meet On-Time Shipment objectives
  • Manages Order-to-cash (OTC) process ensuring customer satisfaction and internal requirements
  • Manage customer requirements and expectations, taking a balance view between customer centric and operations efficiency and company interests
  • Manages customer complaints related to deliveries and logistics ensuring response and resolution within customer time frame expected
  • Manages 3rd party supplier relationships for inventoried goods, negotiations and contracts, and purchasing agreements for any external suppliers in the region
  • Develops and maintains successful relationship and contract management of the 3rd party warehouse and logistics suppliers, as well as domestic distribution.
  • Teams with Marketing, Sales, Regulatory, Quality and Operations to effectively and compliantly service customers
  • Ensures trade, quality, country regulatory, and financial compliance in a regulated environment
  • Maintains and creates SAP system data in the customer master, material master and vendor master data records





  • Bachelor’s degree or, equivalent of education and experience sufficient to successfully perform the essential functions of the job may be considered
  • Masters Degree desired



  • Minimum 5-8 years experience
  • Experience in Medical device/ pharmaceutical industry preferred with the most recent years in progressive management positions
  • SAP system expertise strongly preferred



  • Proven leadership and managerial abilities demonstrated by developing, coaching, and training others in an organizational setting
  • Proven leadership in supply chain management
  • Demonstrated management experience with warehouse operations, logistics network modeling, transportation modes and requirements, international shipping requirements, import, export compliance and management
  • Demonstrated experience with 3PL and 4PL/LLP suppliers
  • Subject matter expertise in SAP system (Order-to-Cash, Plan-to-Procure, Record-to-Report)
  • Subject matter expertise in inventory control methods, inventory expiration requirements,  and achieving metrics
  • Understanding of accounting and finance in order to analyze costs and benefits of strategies, projects, or initiatives
  • Knowledge of transfer pricing methodologies
  • Planning skills to establish project schedules, manage projects, set priorities, set objectives, and negotiate deadlines
  • Successful experience working proactively in a Global environment developing strong linkages at all levels
  • Knowledge and use of relevant PC software applications and skills to use them effectively
  • Demonstrated ability to communicate effectively both verbally and in writing



An equivalent competency level acquired through a variation of these qualifications may be considered.


  • Typical Office Environment requirements include: reading, speaking, hearing, close vision, walking, bending, sitting, and occasional lifting up to 20 pounds.
  • The physical demands described here are representative of those that must be met by an associate to successfully perform the essential duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

Additional Physical Requirements

International and domestic travel (variable, up to 25%)


  • Terumo Blood and Cell Technologies is part of Terumo Group, founded in 1921 and headquartered in Tokyo, Japan.
  • In 2019, Terumo Blood and Cell Technologies reached $1 billion in revenue.
  • We employ nearly 7,000 associates globally, with global headquarters in Lakewood, CO, U.S., and regional headquarters in Brussels, Buenos Aires, Singapore and Tokyo.
  • We manufacture devices, disposable sets and solutions at our facilities in Belgium, India, Japan, Northern Ireland, the U.S. and Vietnam. Our global presence enables us to serve customers in more than 130 countries.
  • Our core values help set our direction, guide our actions and keep us true to our corporate mission of contributing to society through healthcare.
    • Respect – Appreciative of others
    • Integrity – Guided by our mission
    • Care – Empathetic to patients
    • Quality – Committed to excellence
    • Creativity – Striving for innovation

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