Junior Service Technician

Requisition ID:  33655  

At Terumo Blood and Cell Technologies, our 7,000+ global associates are proud to come to work each day, knowing that what we do impacts the lives of patients around the world.

We make medical devices and related products that are used to collect, separate, manufacture and process various components of blood and cells. With our innovative technologies and service offerings, we touch a patient’s life every second of every day and are committed to continuing to increase the number of patients we serve.

With some of the best and brightest minds in the industry, an unmatched global footprint, comprehensive benefits and a distinct culture, Terumo Blood and Cell Technologies is a great place to work, grow and be part of a team that is focused on making a difference. Consider joining our team and unlock your potential.

Junior Service Technician 

JOB SUMMARY

The service technician is responsible for the maintenance, service and repair of medical electronic equipment supplied by Terumo BCT. 

REPORTING

• Reports to the National Technical Service Manager

ESSENTIAL DUTIES

• Perform on-site and in-house repairs and preventive maintenance as well as providing technical advice to Terumo BCT’s internal and external customers as part of their “value-add” philosophy.
• Communicate effectively with customers with regards to equipment repair progress, technical advice, discussion of repair and test results and the provision of related documentation as required by the customer.
• Communicate and liaise with internal staff and external stakeholders to accurately track repairs and ensure they are appropriately charged.
• Work cross-functionally with the sales and clinical support teams, global and regional service departments, marketing, operations and the quality group to ensure we have consistency throughout customer touch points. 
• Develop excellent relationships with key hospital biomedical engineering staff and related customers.
• Meet repair targets with respect to turnaround time and quality of work.
• Complete all relevant checklists, reports, quotations and other documentations (in hard and soft copies) in a timely manner as required by our customers, management and administrative personnel.
• Provide equipment maintenance and installation backup support.
• Ensure the tools and test equipment are well-maintained and appropriate calibration and certification of tools and equipment are kept up to date.
• Ensure manuals, checklists, reports and procedures are current, efficient and meet the requirements of relevant parties (both internal and external).
• Participate in product trials and/or hardware installations as required.
• Submit reports and comply with requests for market information in a timely manner.

Administration/Internal Communications

• Adhere to company policies and communicate effectively with corporate and other field associates.
• Provide feedback to management on messaging, tactics and marketplace changes to ensure that our company offerings meet/exceed customer expectations.
• Collaborate with Sales as well as cross-functional partners including Customer Service, Finance, Clinical Support and other businesses to ensure a cohesive and consistent approach to meeting customer needs.
• Communicate and co-ordinate with customer service to ensure equipment repairs are accurately tracked though the system and completed within time targets.
• Develop relationships with key customers and overseas associates to assist with the troubleshooting process.

Other duties and responsibilities

• Seeks and uses customer feedback regarding our products and services to provide tools for continuous quality improvement.
• Reports all defective product incidents in a timely manner using the appropriate processes.

MINIMUM REQUIREMENTS

• Open to fresh graduates from engineering, technical or biomedical courses.
• Knowledge of basic networking concepts, including IP configuration, and troubleshooting connectivity issues is desirable.
• Experience is advantageous but not necessary as in-house training will be provided.
• Self-motivated with a flair for fixing devices is highly preferred.

• Good problem-solving skills and customer oriented.
• Interact professionally and effectively with customers, physicians, nurses, and other technical medical staff.
• Effective communication and presentation skills Eg. deliver technical presentations to customers.
• Working knowledge of MS Word, Excel and Powerpoint

Terumo BCT's Core competencies

Approachability, Conflict Management, Integrity and Trust, Action Oriented, Decision Quality, Interpersonal Savvy, Perspective, Priority Setting, Drive for Results, Customer Focus, Creativity, Process Management.

Certificates, Licenses, Registrations

Incumbent has a valid driver’s license and a car is preferred

PHYSICAL REQUIREMENTS

Typical office environment requirements include reading, speaking, hearing, close vision, walking, bending, sitting, and occasional lifting to 10 kg

ADDITIONAL REQUIREMENTS

Travel required (up to 25%)

• Terumo Blood and Cell Technologies is part of Terumo Group, founded in 1921 and headquartered in Tokyo, Japan.
• In 2019, Terumo Blood and Cell Technologies reached $1 billion in revenue.
• We employ nearly 7,000 associates globally, with global headquarters in Lakewood, CO, U.S., and regional headquarters in Brussels, Buenos Aires, Singapore and Tokyo.
• We manufacture devices, disposable sets and solutions at our facilities in Belgium, India, Japan, Northern Ireland, the U.S. and Vietnam. Our global presence enables us to serve customers in more than 130 countries.
• Our core values help set our direction, guide our actions and keep us true to our corporate mission of contributing to society through healthcare.
  • Respect – Appreciative of others
  • Integrity – Guided by our mission
  • Care – Empathetic to patients
  • Quality – Committed to excellence
  • Creativity – Striving for innovation