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Clinical Lead Australia

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Date: Jun 22, 2022

Location: Sydney, NSW, AU

Company: Terumo BCT, Inc.

Requisition ID:  29309  

 

At Terumo Blood and Cell Technologies, our 7,000+ global associates are proud to come to work each day, knowing that what we do impacts the lives of patients around the world.

 

We make medical devices and related products that are used to collect, separate, manufacture and process various components of blood and cells. With our innovative technologies and service offerings, we touch a patient’s life every second of every day and are committed to continuing to increase the number of patients we serve.

 

With some of the best and brightest minds in the industry, an unmatched global footprint, comprehensive benefits and a distinct culture, Terumo Blood and Cell Technologies is a great place to work, grow and be part of a team that is focused on making a difference. Consider joining our team and unlock your potential.

 

JOB TITLE: Clinical Lead Australia

 

 

JOB SUMMARY

Working independently, the field based Clinical Lead (CL) designs, develops and delivers customer training and on-site support to new and existing customers. The CL provides troubleshooting and problem-solving efforts by functioning as a subject matter expert to both internal and external customers. The CL will provide direct supervision and direction to Clinical Specialists.

The CL role maintains territory coverage of selected states, as decided by Management and where primary support and travel is required; other states will require telephone support and possible travel as required.

 

REPORTING

Reports to the General Manager Australia / New Zealand

 

 

ESSENTIAL DUTIES

     

  • Works with a high degree of independence to lead and develop field based clinical specialists into a high performance team.
  • Responsible for working with the Global and Regional Clinical, Technical, and Customer Support Teams to integrate product support activities such as call schedules, product training, and live and web based training for internal colleagues and clients.
  • Works closely with sales team and marketing to ensure market drivers/needs are adequate to achieve business needs. 
  • Evaluates communication and documentation programs and support tools for effectiveness through customer and sales force feedback as well as objective research.
  • Assists customers and sales personnel in assessing training needs and conceptualizing training programs requiring creativity, a high level of expertise in applying training theory and methodology, and the ability to lay out complex information in an understandable and usable format. Strives to continuously improve process.
  • Provides clinical in-service assistance. Analyzes and resolves problems.  Assists customers in the optimal use of products.
  • Evaluates internal and external requests for clinical information, determines appropriate sources of clinical expertise, devises plan for support, and coordinates/deploys team as needed. Coordinates support and training of new trial sites.
  • Organizes, coordinates, and presents product seminars for current and potential customers and sales/clinical associates, including competitor product functionality vs. TBCT.
  • Conduct, analyze, and report measures of customer satisfaction and validate learning experiences.  Provide measures of application and business impact for major training curriculum. Manages and coordinates activities related to skill-set and product training development, execution, and documentation.
  • Identifies customer needs and assesses opportunities to deliver value.
  • Executes effective transfer of knowledge to customers during on-site training.
  • Provides clinical or technical training support to field associates.
  • Identifies and solves complex and/or unusual customer problems.
  • Documents and provides written solutions to recurring problems, including the training of others.
  • Assists in trials including design, training of site participants, and clinical monitoring.
  • Analyses therapy trends in the marketplace and communicates to necessary departments.
  • Provides detailed input/feedback to Account Managers regarding accounts and make recommendations to improve customer satisfaction.
  • Achieves product training certification (min CT3 level) for all products available in the supporting geography and functions as a subject matter expert for internal and external customers. The expectation is to be CT3 certified on all devices and protocols within the 1st year and seek to obtain CT4 level certification on selected device and protocols, as per the business needs, within the first three years of service.
  • Travel and support intermittently to sites outside of allocated geography when required.
  • Actively supports and presents at Successions training programs.
  • Efficient handling of customer complaints and concerns as well as providing timely feedback.
  • Interacts as a field expert with other functional areas of Terumo BCT to develop a thorough exchange of planning and information.
  • Transfers knowledge of therapeutic apheresis and blood component segment clinical needs and processes to other areas of the company, i.e. sales, marketing, research development and others.
  • Provides phone support to customers during and after hours, including weekend on call.
  • Direct supervision of field based clinical specialist team in execution of their roles and territories.
  • Supervision of training and support for Australia including all software rollouts, Successions programs and new device training and implementation.
  • Execution of training and sign off for all new staff on current and new devices in Australia.
  • Provide clinical input on tenders and quotes as required.
  • Plan, Facilitate and Execute Train the Trainer Program in AU.

 

 

MINIMUM QUALIFICATION REQUIREMENTS

 

Education

Bachelor’s degree or equivalent of education and experience sufficient to successfully perform the essential functions of the role.

 

Experience

Minimum 5 years of relevant technical or clinical experience or

Minimum 5 years of successful clinical support or relevant experience in a field sales or marketing environment.

 

Skills:

  • Strong, demonstrated expertise in product and therapy knowledge.
  • Demonstrated ability and desire to teach. Demonstrated self-confidence and effectiveness in dealing with a wide variety of student types.
  • Demonstrated ability to design and develop training programs and documentation.
  • Demonstrated and effective leadership skills.
  • Self-motivated ability to work autonomously.
  • Demonstrated analytical thinking skills and the ability to solve problems and develop programs with creativity and good judgment.
  • Ability to assess customer needs and market trends within the context of product and business capabilities and the ability to translate this assessment into a workable clinical strategy.
  • Knowledge and use of relevant PC software applications and skills to use them effectively.
  • Demonstrated ability to communicate effectively both verbally and in writing.
  • Ability to interact professionally and effectively with customers, physicians, nurses and technical staff.

 

 

  • Terumo Blood and Cell Technologies is part of Terumo Group, founded in 1921 and headquartered in Tokyo, Japan.
  • In 2019, Terumo Blood and Cell Technologies reached $1 billion in revenue.
  • We employ nearly 7,000 associates globally, with global headquarters in Lakewood, CO, U.S., and regional headquarters in Brussels, Buenos Aires, Singapore and Tokyo.
  • We manufacture devices, disposable sets and solutions at our facilities in Belgium, India, Japan, Northern Ireland, the U.S. and Vietnam. Our global presence enables us to serve customers in more than 130 countries.
  • Our core values help set our direction, guide our actions and keep us true to our corporate mission of contributing to society through healthcare.
    • Respect – Appreciative of others
    • Integrity – Guided by our mission
    • Care – Empathetic to patients
    • Quality – Committed to excellence
    • Creativity – Striving for innovation


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