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Technical Service Coordinator

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Date: Dec 26, 2021

Location: Sao Paulo, BR

Company: Terumo BCT, Inc.

Requisition ID:  28009  

 

At Terumo Blood and Cell Technologies, our 7,000+ global associates are proud to come to work each day, knowing that what we do impacts the lives of patients around the world.

 

We make medical devices and related products that are used to collect, separate, manufacture and process various components of blood and cells. With our innovative technologies and service offerings, we touch a patient’s life every second of every day and are committed to continuing to increase the number of patients we serve.

 

With some of the best and brightest minds in the industry, an unmatched global footprint, comprehensive benefits and a distinct culture, Terumo Blood and Cell Technologies is a great place to work, grow and be part of a team that is focused on making a difference. Consider joining our team and unlock your potential.

 

JOB SUMMARY

Working under supervision of the Country Manager and consultative director of the Latin America Tech Service Coordinator, the main function of this position is to coordinate the local Tech Service Department in order to achieve department goals and improve efficiency in the service provided to customers.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

 

  • Organizes and assigns tasks to the local Tech Service Engineers to perform scheduled preventive maintenance procedures and unscheduled service requests, in a way that best satisfy customers and company’s needs.
  • Plans and programs preventive maintenance, installation and corrective maintenance according to customer service needs and requests.
  • Performs scheduled preventive maintenance procedures and unscheduled equipment maintenance on all equipment, when necessary, and acts as a backup for other Tech Service Engineers
  • Works closely with the local Sales and Clinical Specialists department to coordinate efforts for successful customer service, regarding equipment installation and maintenance.
  • Also works cross-functionally within the local organization to solve unusual and complex problems that have business impact.
  • Works together with the Country Manager to create the formal technical structure and define activities necessary for the department to meet its objectives, directing the use of resources and information to achieve such objectives. 
  • Work together with his/her team to support process optimization through a proposal of changes to operating procedures and maintenance activities.
  • Proposes and/or implements permanent corrective actions to eliminate recurrent problems, under the guideline of the Latin America Tech Service Coordinator and local Country Manager.
  • Supports the Tech Service Engineers and also elaborates and sends regular reports of Service Orders, PM, Spare Parts Inventory, Capacity monitors and KPI’s
  • Maintains and controls the service parts inventory under his responsibility, as wells as, tools and instruments supplied by the company.
  • Increases the technical capabilities of less experienced technicians
  • Manage Technical service systems and applications for Brazil operation. 

 

MINIMUM QUALIFICATION REQUIREMENTS

 

 

Education:

  • Bachelor’s Degree in a technical field area
  • At least, 3 years experience of directly or indirectly managing service teams and/or tasks

Skills:

  • Demonstrated ability to interact and cooperate in a positive manner with all  members of local, company and third party organizations
  • Strong analytical thinking as well the ability to apply logical methods in identifying and solving technical problems.
  • Demonstrated ability to manage and develop service representatives.
  • Demonstrated ability to understand the business and technical needs of the customer.
  • Requires high level of organizational and territory management skills.
  • Demonstrated accountability for field service administrative tasks.
  • Speaks, reads and writes English fluently.
  • Spanish - intermediate, desirable. 

 

 

 

 

  • Terumo Blood and Cell Technologies is part of Terumo Group, founded in 1921 and headquartered in Tokyo, Japan.
  • In 2019, Terumo Blood and Cell Technologies reached $1 billion in revenue.
  • We employ nearly 7,000 associates globally, with global headquarters in Lakewood, CO, U.S., and regional headquarters in Brussels, Buenos Aires, Singapore and Tokyo.
  • We manufacture devices, disposable sets and solutions at our facilities in Belgium, India, Japan, Northern Ireland, the U.S. and Vietnam. Our global presence enables us to serve customers in more than 130 countries.
  • Our core values help set our direction, guide our actions and keep us true to our corporate mission of contributing to society through healthcare.
    • Respect – Appreciative of others
    • Integrity – Guided by our mission
    • Care – Empathetic to patients
    • Quality – Committed to excellence
    • Creativity – Striving for innovation


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