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Sales & Service Support Specialist DACH & Norden

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Date: Oct 17, 2021

Location: Munich, DE

Company: Terumo BCT, Inc.

Requisition ID:  27679  


At Terumo Blood and Cell Technologies, our 7,000+ global associates are proud to come to work each day, knowing that what we do impacts the lives of patients around the world.


We make medical devices and related products that are used to collect, separate, manufacture and process various components of blood and cells. With our innovative technologies and service offerings, we touch a patient’s life every second of every day and are committed to continuing to increase the number of patients we serve.


With some of the best and brightest minds in the industry, an unmatched global footprint, comprehensive benefits and a distinct culture, Terumo Blood and Cell Technologies is a great place to work, grow and be part of a team that is focused on making a difference. Consider joining our team and unlock your potential.


Sales & Service Support Specialist DACH & Norden



Under general supervision, supports (a) particular function(s) by providing a high level of administrative expertise.





  • Provides high level of administrative expertise in support of Business Area Leader /Director/Manager/Specialist. 
  • May be required to give support to a group/department - depending on business needs and organisation structure
  • Executes secretarial support functions (phone, mail, typing, and projects).
  • Establishes meeting locations and coordinates arrangements.
  • Maintains effective working relationships with persons at all levels within the company including vendors, customers, regulatory authorities, employees, consultants, etc.
  • Acts independently using discretion in the disposition of routine and non-routine matters.
  • Establishes, revises and maintains office filing systems that require the filer to employ knowledge of department operations, discretion in determining the proper place for filing documents, and to have an effective retrieval system.
  • Performs file searches as requested, or in conjunction with other assigned duties, and maintains appropriate controls over materials taken out of the filing system.
  • Professionally handles both routine and non-routine requests for information and assistance using discretion in determining whether the situation can be handled personally or should be referred to the supervisor or others for disposition.  In addition, uses professional tact in those cases where requested services or information cannot be granted without further review.
  • Supports and helps sales consultants and customer service in preparing service contracts, offers and public tenders
  • Direct customer contact to maintain all service contract related topics
  • Insight sales activities for service contracts on TBCT products
  • Design and create sales contracts together with sales consultant
  • Maintain and track sales contracts
  • Liaises with customer service in the preparation of documents that serve the sales process
  • Helps marketing and MarCom in preparing local and international congresses
  • Identifies process improvements where necessary and assists in planning and implementing new procedures and programs.
  • Establishes, implements and maintains procedures and systems for processing work and cyclical tasks and projects, communicating schedules, keeping records, board meetings, special council meetings, agendas, etc.
  • Performs general reception duties on occasion by receiving incoming calls and visitors to the department or area. Is occasionally back-up for receptionist.
  • Back-up to other assistants during sickness, holiday leave etc…
  • Participation and sharing in assistant team meetings and activities to ensure efficiencies in workload priorities.
  • office management (fleet or equipment management)




Requires a minimum of a secretarial degree or similar through experience.



4  to 8 years experience in office administration in a multinational company, in the same functional area.



  • In line with Terumo's Core Values:
    • Respect               – Appreciative of others
    • Integrity – Guided by our mission
    • Care      – Empathic to patients
    • Quality – Committed to excellence
    • Creativity – Striving for innovation
  • Requires excellent knowledge of English, both verbal and written.
  • Requires good verbal and written communication skills in local language. Good verbal and written communication skills of other European languages are an added value.
  • Requires broad base understanding and proficiency in use of Microsoft Office. (word, excel, PowerPoint, outlook)
  • To be self-directing and to work with a minimum of supervision.
  • Being able to deal effectively with complexity, having an eye for detail.
  • Requires ability to plan and meet deadlines, prioritize, and to handle several projects simultaneously.
  • Requires effective interpersonal skills and behaviors conducive to a service/team-oriented environment (e.g., diplomacy, tact, flexibility, confidentiality, accuracy, positive approach).
  • Excellent problem solving capability with creativity in providing solutions to new issues or in exploring alternatives.
  • Requires creative and pro-active thinking, good judgment and the ability to make sound decisions.
  • Experience in handling high volume, and complex administrative work is desirable.
  • Will be expected to travel.
  • Requires knowledge and ability to organize meetings, seminars, conferences, and other arrangements.
  • Discretion


  • Based:  Country office – EMEA 
  • Reporting to: Country Manager Germany, Austria, Switzerland & Czech Republic


  • Terumo Blood and Cell Technologies is part of Terumo Group, founded in 1921 and headquartered in Tokyo, Japan.
  • In 2019, Terumo Blood and Cell Technologies reached $1 billion in revenue.
  • We employ nearly 7,000 associates globally, with global headquarters in Lakewood, CO, U.S., and regional headquarters in Brussels, Buenos Aires, Singapore and Tokyo.
  • We manufacture devices, disposable sets and solutions at our facilities in Belgium, India, Japan, Northern Ireland, the U.S. and Vietnam. Our global presence enables us to serve customers in more than 130 countries.
  • Our core values help set our direction, guide our actions and keep us true to our corporate mission of contributing to society through healthcare.
    • Respect – Appreciative of others
    • Integrity – Guided by our mission
    • Care – Empathetic to patients
    • Quality – Committed to excellence
    • Creativity – Striving for innovation

Job Segment: Medical, Office Manager, Medical Device, Healthcare, Sales, Administrative