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Sales & Service administration Supervisor DACH & Norden

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Date: Sep 8, 2021

Location: Munich, DE

Company: Terumo BCT, Inc.

Requisition ID:  27910  


At Terumo Blood and Cell Technologies, our 7,000+ global associates are proud to come to work each day, knowing that what we do impacts the lives of patients around the world.


We make medical devices and related products that are used to collect, separate, manufacture and process various components of blood and cells. With our innovative technologies and service offerings, we touch a patient’s life every second of every day and are committed to continuing to increase the number of patients we serve.


With some of the best and brightest minds in the industry, an unmatched global footprint, comprehensive benefits and a distinct culture, Terumo Blood and Cell Technologies is a great place to work, grow and be part of a team that is focused on making a difference. Consider joining our team and unlock your potential.





Sales & Service Administration Supervisor role is to lead office based sales, marketing and service support group, office management of the local country office in Germany and support execution of lean sales & service process in the region of DACH&Nordics, as well as designing improvement processes for before mentioned functions, if required.



  • Oversee and directly perform:
  • Supporting local sales, marketing & service activities,
  • Designing and preparing of sales & service quotations with the input from field based sales & service associates,
  • Designing and preparing of sales & service contracts and annexes with input from legal councilor,
  • Implementing of contracts in agreement with the departments of service and sales,
  • Managing tender process, incl. cooperation with relevant organizational units in the preparation of documents in proceedings for awarding a public contract,
  • Designing and keeping a register, tracking and archiving of customer and market data, as well as contracts
  • Monitoring changes in the rules of Public Procurement Law and other laws,
  • Designing, preparing and performing of customer and internal events in all countries of the DACH&Norden region,
  • Preparing TBCT presence and attending local congresses and trade shows,
  • Directly contacting customers to maintain all sales- and service contract related topics,
  • Insight selling activities for service contracts on TBCT products
  • Liaising with customer service in the preparation of documents that serve the sales process,
  • Helping regional marketing and MarCom in preparing local and international congresses,
  • Identifying process improvements where necessary and assists in designing, planning and implementing new procedures, projects and programs,
  • Performing general reception duties on occasion by receiving incoming calls and visitors,
  • Backing-up to other assistants during sickness, holiday leave etc.,
  • Managing suppliers for the German office, incl. fleet, equipment & phone etc.,
  • Under the guidance of the HQ office, administering the local quality system,
  • Coordinating local translation or legal services,
  • Monitoring and notifying to the local packaging reporting and environment protection organizations,
  • Preparing and attending sales-, assistant and service team meetings,
  • Administrative assisting for members of the local management team.


  • Lead and supervise associates in sales & service administration team,
  • Design and execute lean processes for field communication and cooperation,
  • Coordinate communication between field and office based associates, as well as with supporting functions in HQ (finance, marketing, HR, legal, quality, customer service, credit collection, logistics, etc.)
  • Prepare and attend management team meetings.








Bachelor degree in general administration or equivalent through experience.



  • Minimum 5-7 years general experience as marketing and/or sales assistant
  • Solid experience in cross-functional project management required
  • First experience as team- or project lead is preferred
  • Expert knowledge in usage of SAP, MS Office Tools & Web-based CRM systems


Language Requirements

  • German and English written and spoken language skills are a must
  • French, Italian or any Scandinavian language is an advantage


  • In line with Terumo's Core Values:
  • Respect        – Appreciative of others
  • Integrity       – Guided by our mission
  • Care             – Empathic to patients
  • Quality         – Committed to excellence
  • Creativity     – Striving for innovation
  • Expertise in understanding financial reports
  • Ability to understand market dynamics and trends
  • Keeping up-to-date with the Procurement law and other applicable laws
  • Excellent written communication skills
  • Ability to communicate with all levels within an organization
  • Quick learning ability and sense of urgency
  • Ability to carry out, interpret, and enforce both clerical and departmental methods and procedures
  • Excellent problem solving skills
  • Ability to see changes or issues as opportunities to improve
  • Excellent Team player
  • Excellent problem solving skills
  • Excellent organization skills
  • Must understand the individual cultures of the organizations in area of responsibility in order to provide appropriate marketing support



  • Based: German Office EMEA
  • Reporting to:  Country Manager DACH&Norden


  • Terumo Blood and Cell Technologies is part of Terumo Group, founded in 1921 and headquartered in Tokyo, Japan.
  • In 2019, Terumo Blood and Cell Technologies reached $1 billion in revenue.
  • We employ nearly 7,000 associates globally, with global headquarters in Lakewood, CO, U.S., and regional headquarters in Brussels, Buenos Aires, Singapore and Tokyo.
  • We manufacture devices, disposable sets and solutions at our facilities in Belgium, India, Japan, Northern Ireland, the U.S. and Vietnam. Our global presence enables us to serve customers in more than 130 countries.
  • Our core values help set our direction, guide our actions and keep us true to our corporate mission of contributing to society through healthcare.
    • Respect – Appreciative of others
    • Integrity – Guided by our mission
    • Care – Empathetic to patients
    • Quality – Committed to excellence
    • Creativity – Striving for innovation

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