Specialist - Blood & Cell Technologies

Requisition ID:  32972  

At Terumo Blood and Cell Technologies, our 7,000+ global associates proud to come to work each day, knowing that what we do impacts the lives of patients around the world. For Terumo, for Everyone, Everywhere.

We make medical devices and related products that are used to collect, separate, manufacture and process various components of blood and cells. With our innovative technologies and service offerings, we touch a patient’s life every second of every day and are committed to continuing to increase the number of patients we serve. Advancing healthcare with heart.

With some of the best and brightest minds in the industry, an unmatched global footprint, comprehensive benefits and a distinct culture, Terumo Blood and Cell Technologies is a great place to work, grow and be part of a team that is focused on making a difference. Join us and help shape wherever we go next. You create your future and ours.

JOB TITLE:  Specialist – Blood & Cell Technologies-Canada based role

JOB SUMMARY

Working collaboratively with an account manager and without significant management oversight, the Specialist – Blood Technologies conceptualizes, develops, and delivers product/system performance reviews to improve blood center operations, organizes and executes customer focused product usage and optimization training, and provides complex problem-solving services in either a field or headquarters environment. 

ESSENTIAL DUTIES

• Provides assessment of technical, clinical, and operating processes in the blood center and hospital environment. 
• Stays current on developments and trend in blood bank technology industry.
• Performs a needs analysis at the customer’s site to support the implementation of BCT products and services.
• Provides project management using appropriate tools for effective organization of the implementation process from the pre-sales phase to the on-going post implementation phase.
• Designs, develops, and delivers clinical or technical training programs to customers and field associates.
• Provides technical and operational consultation to blood centers and hospitals utilizing the BCT account management process (AMP) during pre-sale, implementation, and post-implementation phases for BCT product lines. 
• Identifies customer needs and assesses opportunities to deliver value.
• Assists customer teams in policy, procedure, and protocol development.

• Documents and provides written solutions to recurring problems.
• Manages an efficient change process at customer sites.  Prioritizes, determines tasks and resources, schedules, leverages resources, and produces results within the scope of the position.
• Provides detailed input/feedback to the Product Management Team to recommend changes in product design, manufacturing, quality, or any other aspect of the product or service.
• Supports development of implementation materials, documentation, and labeling with BCT subject matter experts and product managers including regulatory and validation support tools.
• Transfer’s knowledge of implementation process to other areas of the company, i.e. sales, marketing, research and development, and others.
• Conveys information and ideas clearly through a variety of media.  Effectively meets or exceeds customer needs, builds productive customer relationships and takes responsibility for customer's satisfaction and loyalty with Terumo BCT products and equipment.
• Collaborates with cross-functional partners including Account Managers, Field Performance Team, Customer Service, Contract Administration and other businesses (including Therapeutics, Cell Processing when applicable) to ensure a cohesive and consistent approach to meeting customer needs.
• Develops and implements action plans with their assigned AM that align with sales goals to ensure consistent and cohesive support to each of their customers
• Maintains current knowledge on all products that are assigned including updates in certifications and sign-off training

MINIMUM QUALIFICATION REQUIREMENTS

Education

Bachelor’s degree, or equivalent of education and experience sufficient to successfully perform the essential functions of the job may be considered.

Experience

Minimum 5 years experience

Skills

• Demonstrated ability to take a positive and proactive approach to solving complex and/or unusual clinical or technical problems.
• Results driven: Maximizes the value that customers derive from our products and services through productivity enhancements and trainings
• Expert on all aspects of the product-line & are able to conduct deep technical discussions.  Demonstrated ability and desire to teach.  Demonstrated self-confidence and effectiveness in dealing with a wide variety of student types.
• Keen ability to solve complex, technical problems
• Demonstrated ability to design and develop training programs and documentation.
• Ability to interact professionally and effectively with all levels of staff across including but not limited to Sr Business Leadership (C-Suite), medical, technical, and operational staff
• Demonstrated and effective leadership skills
• Knowledge and use of relevant PC software applications and skills to use them effectively
• Demonstrated ability to communicate effectively both verbally and in writing

-Or-

An equivalent competency level acquired through a variation of these qualifications may be considered.

Certificates, Licenses, Registrations

• A valid Driver’s License is required.

PHYSICAL REQUIREMENTS

Typical Office Environment requirements include: reading, speaking, hearing.

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential duties of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

Additional Physical Requirements

Extensive travel required (>50%).

Target Pay Range:  $72,200.00 to $90,200.00  -  Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data
Target Bonus on Base:  7.0%

At Terumo Blood and Cell Technologies, we provide competitive total reward offerings that consist of compensation, benefits, recognition, along with a wealth of other well-being, work-life and recognition programs which support in unlocking the potential for you and your family. Included in our expansive list of benefits offerings are multiple group medical, dental and vision plans, a robust wellness program, life insurance and disability coverages, also a variety of voluntary programs such as group accident, hospital indemnity, critical illness, pet insurance and much more. To help you save for retirement, we offer a 401(k) plan with a matching contribution and for work-life balance we have vacation and sick time programs for associates. For us, it’s about protecting the personal welfare of our associates and their families, helping to achieve personal goals and offering those extra touches for convenience, security and overall peace of mind.

• Terumo Blood and Cell Technologies is part of Terumo Group, founded in 1921 and headquartered in Tokyo, Japan.
• In 2019, Terumo Blood and Cell Technologies reached $1 billion in revenue.
• We employ nearly 7,000 associates globally, with global headquarters in Lakewood, CO, U.S., and regional headquarters in Brussels, Buenos Aires, Singapore and Tokyo.
• We manufacture devices, disposable sets and solutions at our facilities in Belgium, India, Japan, Northern Ireland, the U.S. and Vietnam. Our global presence enables us to serve customers in more than 130 countries.
• Our core values help set our direction, guide our actions and keep us true to our corporate mission of contributing to society through healthcare.
  • Respect – Appreciative of others
  • Integrity – Guided by our mission
  • Care – Empathetic to patients
  • Quality – Committed to excellence
  • Creativity – Striving for innovation
• We contribute to the Leukemia and Lymphoma Society (LLS), raising $1.3 million USD since 2007.

We are proud to be an Equal Opportunity Affirmative Action Employer.  All applicants will be afforded equal opportunity without discrimination because of race, color, religion, sex, gender identity or expression, sexual orientation, marital status, order of protection status, national origin or ancestry, citizenship status, age, physical or mental disability unrelated to ability, military status or an unfavorable discharge from military service.

Terumo Blood and Cell Technologies is committed to providing a safe, healthy and secure working environment. Our Colorado campus locations are tobacco-free workplaces, and we maintain a drug-free workplace and perform pre-employment substance abuse testing and detailed background verification.