Ingeniero de servicio técnico (Field Engineer) Part Time

Requisition ID:  31120  

At Terumo Blood and Cell Technologies, our 7,000+ global associates are proud to come to work each day, knowing that what we do impacts the lives of patients around the world.

We make medical devices and related products that are used to collect, separate, manufacture and process various components of blood and cells. With our innovative technologies and service offerings, we touch a patient’s life every second of every day and are committed to continuing to increase the number of patients we serve.

With some of the best and brightest minds in the industry, an unmatched global footprint, comprehensive benefits and a distinct culture, Terumo Blood and Cell Technologies is a great place to work, grow and be part of a team that is focused on making a difference. Consider joining our team and unlock your potential.

JOB TITLE:  Peru Part time Field Service Engineer

JOB SUMMARY

Working under consultative direction and with supervision of the Technical Service Supervisor of Colombia and Perú. Accountable for attaining strategic goals, providing Technical Services in the territory of his responsibility, and providing technical and administrative support to customers.

ESSENTIAL DUTIES

• Strategic and Planning
  • Achieves technical services plans and objectives for his territory
• Operational
  • Performs scheduled preventive maintenance procedures and unscheduled equipment maintenance on all equipment with a high degree of quality and reliability.
  • Performs the installation, and maintenance to all the equipment in his/her territory
  • Elaborates and sends regular reports of Service Orders, PM, Spare Parts Inventory, Capacity monitors.
  • Supports process optimization through proposal of changes to operating procedures, and maintenance activities.
  • Applies aptitude for mechanical and electrical repairs.
  • Implements permanent corrective actions to eliminate recurrent problems.
  • Follow the procedures of the company
• Resource Management
  • Takes care and controls of the service parts inventory under his responsibility.
  • Performs documentation and regulatory recordkeeping responsibilities as defined in the standard operating procedures for equipment maintenance.
  • Works under direction of the supervision of the Technical Service Supervisor of Colombia and Perú, to achieve long range goals
  • Works cross-functionally within the Country Manager and Sales Representative in Perú
  • Resourceful, results oriented
  • Personal and Professional Development
  • Maintains a high level of technical skill, knowledge and ability.
  • Constructive and relentless in approach to problem solving.

Support duties in Software Support

• Review and test technical documentation such as installation guides, system requirements and specifications.
• Document and provide written solutions to recurring problems.
• Administration of Systems used for demonstration and support.
• Provide Technical assistance to the Terumo BCT sales team

MINIMUM QUALIFICATION REQUIREMENTS

Education

Degree in Biomedical Engineer or equivalent, of education and experience sufficient to successfully perform the essential functions of the job may be considered.

Experience:  

• Requires practical and comprehensive knowledge typically gained through 2 to 4 years of experience in maintenance and troubleshooting of electrical, mechanical, pneumatic or automated systems.  Formal technical training a plus. 
• Proven track record with customer interaction, both technical and non-technical from senior level management to department liaison.
• Experience with Issue tracking systems.

Experience (nice to have):  

• Minimum of 1 years experience of advanced diagnosis and troubleshooting.
• Minimum of 1 years experience in network LAN/WAN support.
• Minimum of 1 years experience with Client/Server architecture support.

Skills:

• Demonstrated ability to interact and cooperate in a positive manner.
• Demonstrated ability to manage and develop service activities.
• Demonstrated ability to understand the business and technical needs of the customer.
• Demonstrated ability to interact in a positive, influential manner with customers.
• A high degree of interpersonal skills.
• Organized. Hands on person.
• Intermediate level of conversational English, advanced technical English language skills
• Able to manage project priorities and deadlines as assigned.
• Ability to communicate technical information to both technical and nontechnical audiences.
• Demonstrated ability to communicate effectively both verbally and in writing.

Skills (nice to have):

• Demonstrated ability to troubleshoot complex network based solutions - IT Network architecture.

• Able to work in a cross-functional team environment.
• Knowledge and use of relevant PC software applications and skills to use them effectively.
• Demonstrated ability to communicate effectively both verbally and in writing.

-Or-

An equivalent competency level acquired through a variation of these qualifications may be considered.

Certificates, Licenses, Registrations:

• Certified technical training in TerumoBCT products that supports

Equipment:

• PC, internet, Office, communication advance operation knowledge.
• Must have basic understanding of programmable logic controllers

PHYSICAL REQUIREMENTS

Typical Office Environment requirements include: reading, speaking, hearing, close vision, walking, bending, sitting, and occasional lifting up to 20 pounds.

Requires the ability to carry out the physical requirements of the job including physical transport, lifting, pulling, twisting and operation of equipment.

May be required to work on other shifts and/or willing to be “on call” as needed.

ADDITIONAL PHYSICAL REQUIREMENTS

Travel required (30%)

• Terumo Blood and Cell Technologies is part of Terumo Group, founded in 1921 and headquartered in Tokyo, Japan.
• In 2019, Terumo Blood and Cell Technologies reached $1 billion in revenue.
• We employ nearly 7,000 associates globally, with global headquarters in Lakewood, CO, U.S., and regional headquarters in Brussels, Buenos Aires, Singapore and Tokyo.
• We manufacture devices, disposable sets and solutions at our facilities in Belgium, India, Japan, Northern Ireland, the U.S. and Vietnam. Our global presence enables us to serve customers in more than 130 countries.
• Our core values help set our direction, guide our actions and keep us true to our corporate mission of contributing to society through healthcare.
  • Respect – Appreciative of others
  • Integrity – Guided by our mission
  • Care – Empathetic to patients
  • Quality – Committed to excellence
  • Creativity – Striving for innovation