Technical Service Engineer Benelux

Requisition ID:  31632  

At Terumo Blood and Cell Technologies, our 7,000+ global associates are proud to come to work each day, knowing that what we do impacts the lives of patients around the world.

We make medical devices and related products that are used to collect, separate, manufacture and process various components of blood and cells. With our innovative technologies and service offerings, we touch a patient’s life every second of every day and are committed to continuing to increase the number of patients we serve.

With some of the best and brightest minds in the industry, an unmatched global footprint, comprehensive benefits and a distinct culture, Terumo Blood and Cell Technologies is a great place to work, grow and be part of a team that is focused on making a difference. Consider joining our team and unlock your potential.

JOB TITLE:  TECHNICAL SERVICE ENGINEER Benelux

JOB SUMMARY

Provides a high level of technical service, according to established standards, within a defined territory

ESSENTIAL DUTIES AND RESPONSIBILITIES

SKILLS

• Performs installations, preventive maintenance and repairs within Benelux region, in compliance with Terumo BCT service expectations and processes.

• Handle customer calls for technical issues and transmit non-technical questions to sales consultants, clinical,… as appropriate.
• Planning and programming of own field service visits.
• Complete administration and documentation per organization policy and procedures.
• Contribute to service business revenues within the territory as appropriate and work closely with sales to ensure Terumo BCT’s presence in territory.
• Pre and Post sales support on Terumo BCT devices and their applications.
• Work and collaborate effectively with colleagues, commercial representatives, customer care representatives, clinical specialists and customers.
• Collect and store data on server, accessible by clinical, R&D, marketing.
• Responsible and accountable for all assigned company assets.
• Performs any other additional duties or projects as assigned.
• Frequent travel within the Benelux.
• Occasional travel abroad to attend dedicated technical trainings or meetings.

MINIMUM QUALIFICATION REQUIREMENTS

Education

Min. 3 years of technical higher education and/or equivalent of 5 or more years of applicable experience

Experience

 Min. 3 years as a Field Service Engineer, preferably in the healthcare sector.

Skills

• In line with Terumo's Core Values:
  • Respect – Appreciative of others
  • Integrity – Guided by our mission
  • Care       – Empathic to patients
  • Quality   – Committed to excellence
  • Creativity – Striving for innovation

• Good IT knowledge.
• Active team member who likes to work in teams & with back-up systems.
• Requires the ability of self-management.
• Strong analytical thinking as well the ability to apply logical methods in identifying and solving technical problems.
• Organizational and territory management skills.
• Easy going and good communication skills.
• Relates well to a wide variety of cultures.
• Demonstrated accountability for field service administrative tasks.
• Requires the ability to carry out the physical requirements of the job including physical transport, lifting, pulling, twisting and operation of equipment.
• Language skills: fluent in speaking, writing & understanding of Dutch, French & English.

Certificates, Licenses, Registrations

• Obtain Sign-off on products prior to performing service.
• Possesses a valid driving license for a car.

ADDITIONAL INFORMATION

• Based:  Field Based, Belgium
• Covers: Belgium (Flemish part) + Back-up Wallonia & part of Netherlands
• Reporting to Field Service Supervisor

• Terumo Blood and Cell Technologies is part of Terumo Group, founded in 1921 and headquartered in Tokyo, Japan.
• In 2019, Terumo Blood and Cell Technologies reached $1 billion in revenue.
• We employ nearly 7,000 associates globally, with global headquarters in Lakewood, CO, U.S., and regional headquarters in Brussels, Buenos Aires, Singapore and Tokyo.
• We manufacture devices, disposable sets and solutions at our facilities in Belgium, India, Japan, Northern Ireland, the U.S. and Vietnam. Our global presence enables us to serve customers in more than 130 countries.
• Our core values help set our direction, guide our actions and keep us true to our corporate mission of contributing to society through healthcare.
  • Respect – Appreciative of others
  • Integrity – Guided by our mission
  • Care – Empathetic to patients
  • Quality – Committed to excellence
  • Creativity – Striving for innovation