Technical Account Manager

Technical Account Manager

(Ref 24_28)

Terumo BCT is a Global leader in blood management, blood safety, therapeutic apheresis, cell therapy and cell collections.  We have an opportunity for Technical Account Manager to join Terumo BCT- Larne Site to play a major part in our pre and post sales processes.

It’s an exciting time to be part of an expanding manufacturing sector – come join us!

Principal Responsibilities

• Primary point of contact for CMO customers, responsible for ongoing account management.
• Responds in a timely manner to product-related inquiries.
• Documents customer needs and reports customer feedback.
• Introducing new products to site; collaborates with R&D Team on project plans, budgets, and implementations.
• Works closely with Larne R&D teams; supports management of product lifecycles with R&D Team. Acting as a bridge between internal team and customer stakeholders.
• Monitors and achieves sales targets:
  • Generate necessary sales to meet or exceed sales goals and achieve appropriate sales prices. Track and analyze progress.
• Identification and Qualification of sales opportunities with new and existing customers:
  • Confirms a financially viable opportunity through business profitability analysis/business case.
• Designs the sales solution:
  • Creates, in collaboration with R&D, the optimal solution for the customer.
  • Creates, in collaboration with R&D and Finance, pricing and SOW.
• Ongoing contract and account management:
  • Prioritizes accounts to determine coverage, assess opportunity and develop new business.  Prepares weekly and monthly plans, tracks and analyzes progress and trends, and prepares annual account sales plan.
• Is responsible for CMO forecast input / SIOP management.
• Leads QBR with top 3 CMO customers.

Gathers business & competitive market intelligence of global IV solutions. 

Requirements & Skills

• Minimum of 5 years experience in Sales, R&D, Customer support, Customer operations, Product Development, Account Management or Customer success with proven technical expertise.
• Communicates effectively.
• Able to maintain conversations with clients in a diplomatic and goal-focused manner.
• High emotional intelligence and empathy skills.
• Able to monitor customer activity and create reports.
• Knowledgable of sales process.
• Strong analytical and problem-solving skills.
• Solid technical background with hands-on experience.
• Strong business & financial acumen.
• Proven work experience as a Technical account manager is a plus.
• Personal and Professional Development: Continuously increases and sharpens technical knowledge as well as continuously developing selling, negotiating and presentation skills .
• Able to work additional hours as and when required.
• Travel: Average once per year to other TBCT location and once per year EU congress attendance.
• Ability to work under pressure and work to strict deadlines.
• Good interpersonal skills & open-minded.
• Degree in Chemistry, Pharmaceutical Sciences or equivalent industrial experience within the pharmaceutical or medical device industry.

Additional Information

• Able to work additional hours as and when required

If you would like to apply for this vacancy, please apply via our career’s portal - MySource before the closing date of 5 pm on Sunday, 22 September 2024

You must clearly demonstrate on your CV / application how you meet the required criteria as failure to do so may result in you not being shortlisted

Join us in driving progress and supporting patients locally and across the globe every day by Contributing to Society Through Healthcare!

Please note we are unable to offer support for VISAs/Sponsorship for this role.