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Technical Writer

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Date: Sep 15, 2022

Location: Lakewood, CO, US

Company: Terumo BCT, Inc.

Requisition ID:  29609  

 

At Terumo Blood and Cell Technologies, our 7,000+ global associates proud to come to work each day, knowing that what we do impacts the lives of patients around the world.

 

We make medical devices and related products that are used to collect, separate, manufacture and process various components of blood and cells. With our innovative technologies and service offerings, we touch a patient’s life every second of every day and are committed to continuing to increase the number of patients we serve.

 

With some of the best and brightest minds in the industry, an unmatched global footprint, comprehensive benefits and a distinct culture, Terumo Blood and Cell Technologies is a great place to work, grow and be part of a team that is focused on making a difference. Consider joining our team and unlock your potential. 

Technical Writer

 

 

JOB SUMMARY

Under general supervision, provides communication support by developing technical materials for Terumo BCT businesses, product lines, and corporate services directed at external customer and/or internal audiences.

 

ESSENTIAL DUTIES

  • Obtains knowledge of the businesses’ products and the therapies in which they are used.
  • Obtains knowledge of industry, regulatory, linguistic, and publication standards and applies this knowledge to the completion of all projects.
  • Works with internal customers to produce technical content that addresses technical problems of moderate complexity within areas of responsibility.
  • Partners with subject matter experts to develop technical content in order to achieve specific and immediate business objectives; metrics will be used to determine effectiveness of content.
  • Work with the SMEs to gather information about the products to create technical content.
  • Manages content including writing new content, making changes/edits to existing content, gathering the correct pieces from the CMS system, and applying metadata to content.
  • Checks-in/Checks-out topics from the CMS system and routes the topics through the workflow to the correct people.
  • Enter content into the different information types (tasks, concepts, references) and apply appropriate metadata in the CMS.
  • Takes the initiative to report on project status and anticipates and alerts manager and internal customers of potential project difficulties.
  • Assists in the maintenance of art, photo, and electronic and printed document files to meet departmental and regulatory requirements. Forecasts and meets project deadlines and budgets. Takes the initiative to report on project status; anticipates and alerts manager and internal customers of potential project difficulties.
  • Manage all phases of content development projects, including needs assessment, affected deliverables, and timelines, content management & development, review schedules, and release activities.
  • Uses knowledge/document/records management skills to capture and distribute service manual content along with other field service related documentation. Some exposure to web development or information architecture is a plus.

 

 

MINIMUM QUALIFICATION REQUIREMENTS

 

Education

Bachelor’s degree or, equivalent of education and experience sufficient to successfully perform the essential functions of the job may be considered.

 

Experience

Minimum 5 years of experience

 

Skills

  • Strong interpersonal skills to work very closely with SMEs and Technical Communications team for extended periods during the development and publishing process.
  • Ability to apply concepts of project management to writing projects.
  • Possess knowledge of content management system, XML programming, and desktop publishing systems.
  • Demonstrated ability to apply workflow processes and search.
  • Understands DITA models.
  • Understands the Information model and be willing to learn Terumo BCT’s information model (Information types, content units, document structures, metadata to add to each of the topics, folder structure, and naming conventions).
  • Knowledge and use of relevant PC software applications and skills to use them effectively.
  • Demonstrated ability to communicate effectively both verbally and in writing.
  • Demonstrated ability to effectively use editing applications -Or-

An equivalent competency level acquired through a variation of these qualifications may be considered.

 

 

PHYSICAL REQUIREMENTS

Typical Office Environment requirements include: reading, speaking, hearing, close vision, walking, bending, sitting, and occasional lifting up to 20 pounds.

 

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential duties of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

 

Target Pay Range:  $63,200.00 to $79,000.00  -  Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data
Target Bonus on Base:  7.0%

 

At Terumo Blood and Cell Technologies, we provide competitive total reward offerings that consist of compensation, benefits, recognition, along with a wealth of other well-being, work-life and recognition programs which support in unlocking the potential for you and your family. Included in our expansive list of benefits offerings are multiple group medical, dental and vision plans, a robust wellness program, life insurance and disability coverages, also a variety of voluntary programs such as group accident, hospital indemnity, critical illness, pet insurance and much more. To help you save for retirement, we offer a 401(k) plan with a matching contribution and for work-life balance we have vacation and sick time programs for associates. For us, it’s about protecting the personal welfare of our associates and their families, helping to achieve personal goals and offering those extra touches for convenience, security and overall peace of mind.

 

  • Terumo Blood and Cell Technologies is part of Terumo Group, founded in 1921 and headquartered in Tokyo, Japan.
  • In 2019, Terumo Blood and Cell Technologies reached $1 billion in revenue.
  • We employ nearly 7,000 associates globally, with global headquarters in Lakewood, CO, U.S., and regional headquarters in Brussels, Buenos Aires, Singapore and Tokyo.
  • We manufacture devices, disposable sets and solutions at our facilities in Belgium, India, Japan, Northern Ireland, the U.S. and Vietnam. Our global presence enables us to serve customers in more than 130 countries.
  • Our core values help set our direction, guide our actions and keep us true to our corporate mission of contributing to society through healthcare.
    • Respect – Appreciative of others
    • Integrity – Guided by our mission
    • Care – Empathetic to patients
    • Quality – Committed to excellence
    • Creativity – Striving for innovation
  • We contribute to the Leukemia and Lymphoma Society (LLS), raising $1.3 million USD since 2007.

 

We are proud to be an Equal Opportunity Affirmative Action Employer.  All applicants will be afforded equal opportunity without discrimination because of race, color, religion, sex, gender identity or expression, sexual orientation, marital status, order of protection status, national origin or ancestry, citizenship status, age, physical or mental disability unrelated to ability, military status or an unfavorable discharge from military service.

 

Terumo Blood and Cell Technologies is committed to providing a safe, healthy and secure working environment. Our Colorado campus locations are tobacco-free workplaces and we maintain a drug-free workplace and perform pre-employment substance abuse testing and detailed background verification. Absent accommodation permitted by applicable law, as a condition of employment with Terumo Blood and Cell Technologies in the United States you must be fully COVID-19 vaccinated and provide valid proof of vaccination to the company.


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