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System Engineer I

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Date: Apr 27, 2021

Location: Lakewood, CO, US

Company: Terumo BCT, Inc.

Requisition ID:  27236  


At Terumo Blood and Cell Technologies, our 7,000+ global associates proud to come to work each day, knowing that what we do impacts the lives of patients around the world.


We make medical devices and related products that are used to collect, separate, manufacture and process various components of blood and cells. With our innovative technologies and service offerings, we touch a patient’s life every second of every day and are committed to continuing to increase the number of patients we serve.


With some of the best and brightest minds in the industry, an unmatched global footprint, comprehensive benefits and a distinct culture, Terumo Blood and Cell Technologies is a great place to work, grow and be part of a team that is focused on making a difference. Consider joining our team and unlock your potential.


Terumo Blood and Cell Technologies is hiring a Systems Engineer 1 to join one of our engineering teams within the Global Services department. Global Services is responsible for providing technical support to customers for all our medical devices and related equipment.


This Systems Engineer 1 will serve as front-line customer support for medical devices. This involves working to understand medical device and software issues that customers might experience with the product and troubleshooting solutions. 


This role is highly cross-functional. In addition to working with external customers, the Systems Engineer 1 will troubleshoot, coordinate and escalate technical issues with the broader Global Services Support Team, Quality department, and Sustaining Engineering teams within the Innovation & Development department.


Essential Duties

  • Participates in project leadership responsibilities, including report writing, planning, scheduling, and cost control
  • Provides customer-facing, frontline device and software troubleshooting support for medical device customers.
  • Investigates customer questions through email and phone calls.
  • Designs and performs routine testing, project experiments and analysis of data and then reports results
  • Interprets, executes, and recommends modifications to operating policies where appropriate
  • Develops manufacturing process flowcharts, including defining people and material flow issues
  • Performs engineering studies on new equipment to determine proper settings, control points, etc. including data gathering during startup and test batches




  • Bachelor of Science degree in engineering preferred



  • Demonstrated ability to develop solutions to technical problems, makes appropriate decisions, and meets time constraints
  • Planning skills to prioritize and execute multiple projects
  • Problem solving orientation to diagnose root causes and recommend solutions in assigned area
  • Demonstrated desire to continually learn and keep up with changing technology
  • Knowledge of manufacturing protocols, statistical tools, methodology, and continuous improvement techniques preferred
  • Possess ability to apply fundamental techniques and latest principles of technology to develop and enhance projects
  • In depth knowledge of product design and process development specific to the project
  • Able to work cooperatively and effectively in a team environment to achieve common goals and results
  • Shows initiative as a self-starter to complete tasks as assigned
  • Willing to seek guidance while carrying out instructions furnished in written or verbal form and takes task approach to ensure assignments are accomplished according the guidelines and schedules
  • Knowledge and use of relevant PC software applications and skills to use them effectively
    • Demonstrated ability to communicate effectively both verbally and in writing; Ability to distill engineering terms into nomenclature that the customer would understand
  • Demonstrate self-confidence and effectiveness in dealing with a wide variety of customers Understanding of database and networking
  • Basic understanding of the following:
    • Microsoft Azure cloud computing services
    • Computer information systems (CIS) or IT business management
    • Client/server architecture
    • Kubernetes and containers


Other requirements:

Comfortable and willing to work onsite in Lakewood, Colorado. Travel to customer sights might be required.


Target Pay Range:  $62,300.00 to $77,900.00  -  Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data
Target Bonus on Base:  7.0%


At Terumo Blood and Cell Technologies, we provide competitive total reward offerings that consist of compensation, benefits, recognition, along with a wealth of other well-being, work-life and recognition programs which support in unlocking the potential for you and your family. Included in our expansive list of benefits offerings are multiple group medical, dental and vision plans, a robust wellness program, life insurance and disability coverages, also a variety of voluntary programs such as group accident, hospital indemnity, critical illness, pet insurance and much more. To help you save for retirement, we offer a 401(k) plan with a matching contribution and for work-life balance we have vacation and sick time programs for associates. For us, it’s about protecting the personal welfare of our associates and their families, helping to achieve personal goals and offering those extra touches for convenience, security and overall peace of mind.


  • Terumo Blood and Cell Technologies is part of Terumo Group, founded in 1921 and headquartered in Tokyo, Japan.
  • In 2019, Terumo Blood and Cell Technologies reached $1 billion in revenue.
  • We employ nearly 7,000 associates globally, with global headquarters in Lakewood, CO, U.S., and regional headquarters in Brussels, Buenos Aires, Singapore and Tokyo.
  • We manufacture devices, disposable sets and solutions at our facilities in Belgium, India, Japan, Northern Ireland, the U.S. and Vietnam. Our global presence enables us to serve customers in more than 130 countries.
  • Our core values help set our direction, guide our actions and keep us true to our corporate mission of contributing to society through healthcare.
    • Respect – Appreciative of others
    • Integrity – Guided by our mission
    • Care – Empathetic to patients
    • Quality – Committed to excellence
    • Creativity – Striving for innovation
  • We contribute to the Leukemia and Lymphoma Society (LLS), raising $1.3 million USD since 2007.


We are proud to be an Equal Opportunity Affirmative Action Employer.  All applicants will be afforded equal opportunity without discrimination because of race, color, religion, sex, gender identity or expression, sexual orientation, marital status, order of protection status, national origin or ancestry, citizenship status, age, physical or mental disability unrelated to ability, military status or an unfavorable discharge from military service.


Terumo Blood and Cell Technologies is committed to providing a safe, healthy and secure working environment. Our Colorado campus locations are tobacco-free workplaces and we maintain a drug-free workplace and perform pre-employment substance abuse testing and detailed background verification.

Nearest Major Market: Denver

Job Segment: Medical, Manufacturing Engineer, Engineer, Systems Engineer, Information Systems, Healthcare, Engineering, Technology