Sr Programmer Analyst (Salesforce)

Requisition ID:  35005  

At Terumo Blood and Cell Technologies, our 8,000+ global associates proud to come to work each day, knowing that what we do impacts the lives of patients around the world. For Terumo, for Everyone, Everywhere.

We make medical devices and related products that are used to collect, separate, manufacture and process various components of blood and cells. With our innovative technologies and service offerings, we touch a patient’s life every second of every day and are committed to continuing to increase the number of patients we serve. Advancing healthcare with heart.

With some of the best and brightest minds in the industry, an unmatched global footprint, comprehensive benefits and a distinct culture, Terumo Blood and Cell Technologies is a great place to work, grow and be part of a team that is focused on making a difference. Join us and help shape wherever we go next. You create your future and ours.

Senior Programmer Analyst - Salesforce ServiceMax Administrator - Developer

JOB SUMMARY

This position provides analysis and functional/technical skills in an existing and emerging Salesforce environment.  Candidate will work within the Salesforce and ServiceMax development team.  Performs a broad range of tasks which include research, analysis, design, configuration, coding, testing, maintenance, support, training, and implementation of information technology solutions in the Salesforce platform. 

This position will primarily focus on work within the Experience Cloud ecosystem, including development and optimization of our external-facing portals. The role will also support Agentforce initiatives through the deployment of new virtual agents designed to improve overall customer experience.

ESSENTIAL DUTIES

• Ability to design, develop and configure Salesforce Sales Cloud, Service Cloud, Experience Cloud and Agentforce along with ServiceMax to help advance the overall product capability and feature set to meet the needs of a global user base.
• Ensures all development – Apex, LWC, flows, integrations, and configuration – follows Salesforce best practices, including governor-limits awareness, naming conventions, flow design standards, and maintainable architecture patterns.
• Implements complex development tasks, including Apex classes, triggers, LWC/Aura components, API integrations, and data model design.
• Ensures code quality through unit testing, automated testing strategies, peer reviews, and adherence to development standards.
• Supports release management processes, including version control and deployment strategies.
• Takes initiative to understand customers and their environment.  Dedicated to quality client service and proactive and responsive to client needs.
• Leads requirements-gathering sessions with product owners, business stakeholders and end users to understand needs, pain points and desired outcomes.
• Translates business requirements into clear functional and technical specifications, user stories and acceptance criteria.
• Applies highly professional business and/or technical knowledge when working with customers, other IT groups, and vendors.
• Demonstrates ownership and personal accountability for areas of responsibility, proactively identifying issues and driving solutions.
• Conducts research and evaluates emerging Salesforce technologies, including AI-driven features and Agentforce capabilities.
• Requires ability to work with team members to deliver on time and on budget committed results to customers.
• Continuously expands knowledge of Salesforce, Agentforce, ServiceMax, and related technologies through self-directed learning and certifications.

OTHER DUTIES AND RESPONSIBILITIES

• Shares responsibility with team members for 24-hour on-call problem resolution.

MINIMUM QUALIFICATION REQUIREMENTS

Education

Bachelor’s degree in Computer Science or, equivalent of education and experience, sufficient to successfully perform the essential functions of the job may be considered.

Experience

Minimum 8 years of experience

• Requires in-depth experience in Salesforce declarative development (object modeling, translation workbench, workflow rules, validations, page layouts, etc.)
• Requires experience in Force.com development (APEX triggers, Classes, Visualforce, Controllers).
• Requires experience with Lightning Web Components and Aura Components.
• Requires experience with Salesforce communities (Experience cloud)
• Experience with ServiceMax a plus.
• Active Salesforce.com developer certifications (Admin/Adv Admin, PD1, PD2) required.
• UI/UX design experience in the Salesforce Experience cloud is a plus.
• Agentforce configuration knowledge is a plus.
• Mobile optimization of Salesforce Experience cloud sites is a plus.
• Experience writing functional requirements and associated test cases.
• Understanding of Agile methodology preferred.
• Experience writing functional requirements and associated test cases.

Skills

• Solution Architecture Skills – ability to drive leading practices and established design patterns for integration and core application development in Salesforce.com.
• Experience with common Force.com code development/migration tools (Git with Azure DevOps, etc.).
• Requires ability and willingness to educate and train others.
• Requires strong orientation to customer satisfaction.
• Requires ability and willingness to work on multiple projects at one time and priority setting.
• Demonstrated ability to initiate, promote, and exhibit team-oriented behavior.
• Demonstrated working knowledge of multiple business disciplines.
• Demonstrated ability to communicate effectively both verbally and in writing to both technical and non-technical audiences.

-Or-

An equivalent competency level acquired through a variation of these qualifications may be considered.

PHYSICAL REQUIREMENTS

Typical Office Environment requirements include: reading, speaking, hearing, close vision, walking, bending, sitting, and occasional lifting up to 20 pounds.

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential duties of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

Target Pay Range:  $111,400.00 to $139,300.00  -  Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data
Target Bonus on Base:  7.0%

We anticipate this requisition will be open for a minimum of five days, from    . We encourage your prompt application.

At Terumo Blood and Cell Technologies, we provide competitive total reward offerings that consist of compensation, benefits, recognition, along with a wealth of other well-being, work-life and recognition programs which support in unlocking the potential for you and your family. Included in our expansive list of benefits offerings are multiple group medical, dental and vision plans, a robust wellness program, life insurance and disability coverages, also a variety of voluntary programs such as group accident, hospital indemnity, critical illness, pet insurance and much more. To help you save for retirement, we offer a 401(k) plan with a matching contribution and for work-life balance we have vacation and sick time programs for associates. For us, it’s about protecting the personal welfare of our associates and their families, helping to achieve personal goals and offering those extra touches for convenience, security and overall peace of mind.

• Terumo Blood and Cell Technologies is part of Terumo Group, founded in 1921 and headquartered in Tokyo, Japan.
• In 2024, Terumo Blood and Cell Technologies reached $1.5 billion in revenue.
• We employ nearly 8,000 associates globally, with global headquarters in Lakewood, CO, U.S., and regional headquarters in Brussels, Buenos Aires, Singapore and Tokyo.
• We manufacture devices, disposable sets and solutions at our facilities in Belgium, India, Japan, Northern Ireland, the U.S. and Vietnam. Our global presence enables us to serve customers in more than 130 countries.
• Our core values help set our direction, guide our actions and keep us true to our corporate mission of contributing to society through healthcare.
  • Respect – Appreciative of others
  • Integrity – Guided by our mission
  • Care – Empathetic to patients
  • Quality – Committed to excellence
  • Creativity – Striving for innovation
• We contribute to the Leukemia and Lymphoma Society (LLS), raising $2.4 million USD since 2025.

We are proud to be an Equal Opportunity Affirmative Action Employer.  All applicants will be afforded equal opportunity without discrimination because of race, color, religion, sex, gender identity or expression, sexual orientation, marital status, order of protection status, national origin or ancestry, citizenship status, age, physical or mental disability unrelated to ability, military status or an unfavorable discharge from military service.

Terumo Blood and Cell Technologies is committed to providing a safe, healthy and secure working environment. Our Colorado campus locations are tobacco-free workplaces, and we maintain a drug-free workplace and perform pre-employment substance abuse testing and detailed background verification.