Sr Product Support & Training Specialist

Requisition ID:  33103  

At Terumo Blood and Cell Technologies, our 7,000+ global associates proud to come to work each day, knowing that what we do impacts the lives of patients around the world. For Terumo, for Everyone, Everywhere.

We make medical devices and related products that are used to collect, separate, manufacture and process various components of blood and cells. With our innovative technologies and service offerings, we touch a patient’s life every second of every day and are committed to continuing to increase the number of patients we serve. Advancing healthcare with heart.

With some of the best and brightest minds in the industry, an unmatched global footprint, comprehensive benefits and a distinct culture, Terumo Blood and Cell Technologies is a great place to work, grow and be part of a team that is focused on making a difference. Join us and help shape wherever we go next. You create your future and ours.

JOB TITLE: Sr Product Support and Training Specialist

JOB SUMMARY

Working without significant direction, designs, develops, and delivers customer focused training, with a focus on training lead regional trainers. Provides complex problem-solving services in a field environment.  Provides clinical expertise and input to both upstream and downstream marketing projects. 

ESSENTIAL DUTIES

• Works within a regional/global environment to provide clinical support and training delivery for all Terumo BCT product applications.
• Maintains a traceable, expert-level competency in assigned applications.
• Works with training, support, and other departments to develop assessment and training tools to aid in the training of new clinical, implementation, and sales specialists, in-house associates, global distributors, and customers.
• Provides training, implementation, and support for the launch of new products.
• Delivers master level training for global Terumo BCT associates and customers.
• Performs an ongoing assessment of customers’ technical needs and problems as identified through call reports and input from field-based specialists.
• Documents and provides written solutions to recurring problems, including revising training tools and providing training.
• Performs ongoing market assessment of customers’ technical needs and problems.
• Identifies the need for protocols using Terumo BCT instruments.
• Supports regulatory requirements for transfusion medicine, therapeutic aphaeresis, and cell therapy.
• Works with therapy scientists to initiate and support clinical trials.
• Assists in clinical trials including design, site selection, training of site participants, and some clinical monitoring.
• Provides content expertise for operator manuals and product documentation required for worldwide implementation of Terumo BCT products.
• Provides design input, develops, validates, and implements support tools for troubleshooting and optimization of Terumo BCT products and applications.
• Support global regulatory requirements for transfusion medicine, therapeutics, and stem cell therapy.
• Contribute to the development and management of the curriculum, certification process, and annual competency assessments for internal and external customers.

MINIMUM QUALIFICATION REQUIREMENTS

Education

Bachelor's degree preferred, or an equivalent combination of education and experience that enables the successful performance of the job's essential functions will be considered.

Experience

Minium five years of experience in a technical training role, with a demonstrated ability to deliver and evaluate effective training programs. Healthcare training experience is preferred but not required.

Skills

• Skilled in administering, configuring, and maintaining Learning Management Systems (LMS), including user management, content upload, and troubleshooting.
• Ability to assess global customer needs, market trends, and competition within the context of product and business capabilities and the ability to translate this assessment into a workable strategy.
• Demonstrated ability and desire to teach. Demonstrated self-confidence and effectiveness in dealing with a wide variety of student types.
• Demonstrated success as subject matter expert in a new product launch.
• Ability to diagnose, understand, and solve complex system issues.
• Ability to effectively communicate technical material in a non-technical manner.
• Knowledge and use of relevant PC software applications and skills to use them effectively.
• Demonstrated ability to communicate effectively both verbally and in writing.

-Or-

An equivalent competency level acquired through a variation of these qualifications may be considered.

PHYSICAL REQUIREMENTS

Typical Office Environment requirements include reading, speaking, hearing, close vision, walking, bending, sitting, and occasional lifting up to 20 pounds.

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential duties of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform their essential duties.

Additional Requirements

• Some domestic travel is required up to 10%.
• At least three days in the office is required.

Target Pay Range:  $93,900.00 to $117,400.00  -  Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data
Target Bonus on Base:  7.0%

At Terumo Blood and Cell Technologies, we provide competitive total reward offerings that consist of compensation, benefits, recognition, along with a wealth of other well-being, work-life and recognition programs which support in unlocking the potential for you and your family. Included in our expansive list of benefits offerings are multiple group medical, dental and vision plans, a robust wellness program, life insurance and disability coverages, also a variety of voluntary programs such as group accident, hospital indemnity, critical illness, pet insurance and much more. To help you save for retirement, we offer a 401(k) plan with a matching contribution and for work-life balance we have vacation and sick time programs for associates. For us, it’s about protecting the personal welfare of our associates and their families, helping to achieve personal goals and offering those extra touches for convenience, security and overall peace of mind.

• Terumo Blood and Cell Technologies is part of Terumo Group, founded in 1921 and headquartered in Tokyo, Japan.
• In 2019, Terumo Blood and Cell Technologies reached $1 billion in revenue.
• We employ nearly 7,000 associates globally, with global headquarters in Lakewood, CO, U.S., and regional headquarters in Brussels, Buenos Aires, Singapore and Tokyo.
• We manufacture devices, disposable sets and solutions at our facilities in Belgium, India, Japan, Northern Ireland, the U.S. and Vietnam. Our global presence enables us to serve customers in more than 130 countries.
• Our core values help set our direction, guide our actions and keep us true to our corporate mission of contributing to society through healthcare.
  • Respect – Appreciative of others
  • Integrity – Guided by our mission
  • Care – Empathetic to patients
  • Quality – Committed to excellence
  • Creativity – Striving for innovation
• We contribute to the Leukemia and Lymphoma Society (LLS), raising $1.3 million USD since 2007.

We are proud to be an Equal Opportunity Affirmative Action Employer.  All applicants will be afforded equal opportunity without discrimination because of race, color, religion, sex, gender identity or expression, sexual orientation, marital status, order of protection status, national origin or ancestry, citizenship status, age, physical or mental disability unrelated to ability, military status or an unfavorable discharge from military service.

Terumo Blood and Cell Technologies is committed to providing a safe, healthy and secure working environment. Our Colorado campus locations are tobacco-free workplaces, and we maintain a drug-free workplace and perform pre-employment substance abuse testing and detailed background verification.