Services Parts Analyst Global

Requisition ID:  32291  

At Terumo Blood and Cell Technologies, our 7,000+ global associates proud to come to work each day, knowing that what we do impacts the lives of patients around the world.

We make medical devices and related products that are used to collect, separate, manufacture and process various components of blood and cells. With our innovative technologies and service offerings, we touch a patient’s life every second of every day and are committed to continuing to increase the number of patients we serve.

With some of the best and brightest minds in the industry, an unmatched global footprint, comprehensive benefits and a distinct culture, Terumo Blood and Cell Technologies is a great place to work, grow and be part of a team that is focused on making a difference. Consider joining our team and unlock your potential. 

JOB TITLE:  Global Services Parts Analyst

JOB SUMMARY
 

This role is responsible for providing leadership and spare parts expertise in supporting Global Services functions through the innovation, implementation, and tracking of tools to analyze spare parts and inventory data. The Global Service Parts Analyst position will generate/run various queries, support, and analyze complex data and information, define process and systems requirements, and manage transactions in support with the following areas:  coordination with various Regions, departments, including Procurement, Supply Chain Planning, Quality, and Field and Bench Service to ensure that all medical devices are operational, and that any downtime is minimized and meet customer expectations.
 

ESSENTIAL DUTIES
 

• Inventory Management: Analyze and maintain database providing inventory levels to ensure adequate stock levels.  Maintain accurate inventory records of all spare parts for medical devices. Executes regular inventory audits to ensure availability and readiness of critical spare parts. Manages and minimizes excess inventory and associated costs. Oversees and predicts part usage based on production NCs, sustaining engineering updates, and service usage. Generates reports to lead part usage data from Design Transfer to Commercial end of life.
• Adjust inventory of spare parts used for devices near end of life and the raw materials supporting those spares. 
• Conduct independent analysis and data collection to routinely track and report on spares related KPIs.
• Manage and track orders and incorporate part lead time, vendor supply issues, and SIOP to ensure part availability.
• Collaborate with supply chain, maintenance personnel and field support to identify required spare parts for scheduled and unscheduled maintenance.  Actively adjust plans as device installation base grows and ages. Escalate to Global Service Management concerns that may impact customer expectations.
• Develop and execute business analytics that enable identification, prioritization, and justification of improvement programs that optimize Global Services performance with spare parts and managing inventory including obsolescence, slow-moving parts, cycle counts, overall levels.
• Identify, recommend, and implement improvement opportunities for current spare parts systems, accounting, and reporting methods with relevant stakeholders.
• Diagram and evaluate existing processes, plan and analyze activities related to the timely, cost-effective procurement, inventory control, planning and quality control of spare parts.
• Develop metrics that provide data for process measurement, identifying indicators for future improvement opportunities.
• Serve as the primary contact point for Bench and Field Service technicians in all Regions regarding parts inquiries and status updates. Communicate effectively with internal teams to resolve parts-related issues promptly.
• Research industry best practices, benchmarks and tools to incorporate into analytics practices.

MINIMUM QUALIFICATION REQUIREMENTS

Education

Bachelor’s Degree in Business Analytics or Business Administration (with Field Service, Customer Service Operations or Analytics concentration), or similar.

Experience

Minimum 6 years experience in a business setting engaged in business analytics with at least 1 year supporting Supply Chain or Operations. Regulated industry or Medical Device preferred.

Skills

• Strong knowledge of Excel
• Demonstrated ability to generate, analyze data and prepare detailed reports.
• Demonstrated ability to summarize information and report meeting minutes.
• Experience supporting Power BI dashboard creation
• Experience in data warehouse, data lake, data analytics, big data or business intelligence products
• Experience with prioritizing and being successful in an environment with competing demands.
• Excels at telling a story with data, and using data visualization to help people find meaningful insights.
• Strong leadership presence, excels at communicating and presenting directly to managers and leadership.
• Demonstrated ability to communicate effectively both verbally and in writing.
• Knowledge of SQL, and MS SQL Server a plus.
• SAP knowledge a plus.
• ServiceMax knowledge a plus.

PHYSICAL REQUIREMENTS

Typical Office Environment requirements include: reading, speaking, hearing, close vision, walking, bending, sitting, and occasional lifting up to 20 pounds.

Target Pay Range:  $68,300.00 to $85,300.00  -  Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data
Target Bonus on Base:  7.0%

At Terumo Blood and Cell Technologies, we provide competitive total reward offerings that consist of compensation, benefits, recognition, along with a wealth of other well-being, work-life and recognition programs which support in unlocking the potential for you and your family. Included in our expansive list of benefits offerings are multiple group medical, dental and vision plans, a robust wellness program, life insurance and disability coverages, also a variety of voluntary programs such as group accident, hospital indemnity, critical illness, pet insurance and much more. To help you save for retirement, we offer a 401(k) plan with a matching contribution and for work-life balance we have vacation and sick time programs for associates. For us, it’s about protecting the personal welfare of our associates and their families, helping to achieve personal goals and offering those extra touches for convenience, security and overall peace of mind.

• Terumo Blood and Cell Technologies is part of Terumo Group, founded in 1921 and headquartered in Tokyo, Japan.
• In 2019, Terumo Blood and Cell Technologies reached $1 billion in revenue.
• We employ nearly 7,000 associates globally, with global headquarters in Lakewood, CO, U.S., and regional headquarters in Brussels, Buenos Aires, Singapore and Tokyo.
• We manufacture devices, disposable sets and solutions at our facilities in Belgium, India, Japan, Northern Ireland, the U.S. and Vietnam. Our global presence enables us to serve customers in more than 130 countries.
• Our core values help set our direction, guide our actions and keep us true to our corporate mission of contributing to society through healthcare.
  • Respect – Appreciative of others
  • Integrity – Guided by our mission
  • Care – Empathetic to patients
  • Quality – Committed to excellence
  • Creativity – Striving for innovation
• We contribute to the Leukemia and Lymphoma Society (LLS), raising $1.3 million USD since 2007.

We are proud to be an Equal Opportunity Affirmative Action Employer.  All applicants will be afforded equal opportunity without discrimination because of race, color, religion, sex, gender identity or expression, sexual orientation, marital status, order of protection status, national origin or ancestry, citizenship status, age, physical or mental disability unrelated to ability, military status or an unfavorable discharge from military service.

Terumo Blood and Cell Technologies is committed to providing a safe, healthy and secure working environment. Our Colorado campus locations are tobacco-free workplaces, and we maintain a drug-free workplace and perform pre-employment substance abuse testing and detailed background verification.