Share this Job

ServiceNow Configuration Analyst

Apply now »

Date: May 11, 2022

Location: Lakewood, CO, US

Company: Terumo BCT, Inc.

Requisition ID:  28326  


At Terumo Blood and Cell Technologies, our 7,000+ global associates proud to come to work each day, knowing that what we do impacts the lives of patients around the world.


We make medical devices and related products that are used to collect, separate, manufacture and process various components of blood and cells. With our innovative technologies and service offerings, we touch a patient’s life every second of every day and are committed to continuing to increase the number of patients we serve.


With some of the best and brightest minds in the industry, an unmatched global footprint, comprehensive benefits and a distinct culture, Terumo Blood and Cell Technologies is a great place to work, grow and be part of a team that is focused on making a difference. Consider joining our team and unlock your potential. 

Terumo Blood and Cell Technologies is hiring a ServiceNow Configuration Analyst to join our IT Infrastructure & Operations department. This configuration analyst would join the team responsible for all IT Service Management processes and tools, including building and maintaining the ServiceNow application. So far, we’ve built custom ServiceNow applications to track business requests related to facilities, procurement, legal and HR, and plan on adding more!


The Opportunity – be creative and make others’ jobs easier by enabling ServiceNow technology

  • Act as a system administrator, configuration analyst and subject-matter expert for ServiceNow tool
  • Help business units become more efficient by configuring custom solutions in ServiceNow and provide day-to-day administration of the tool
  • Collaborate with Senior ITSM Analyst to understand business stakeholder environment and gather requirements
  • Identify problems, research solutions and reconfigure/recode system to improve functionality
  • Brainstorm innovative ways to utilize ServiceNow beyond just an IT ticketing system
  • Support the development, maintenance and improvement of core ITSM processes
  • Work in an Agile-like environment with two-week sprints and daily standups


The Skills and Experience You Bring:

  • Hands-on experience configuring ServiceNow to provide customer solutions, including understanding databases, managing access control lists and implementing business rules
  • Working knowledge of IT Service Management processes, various reporting tools, incident/problem and call tracking systems, tools and methodologies
  • Basic scripting knowledge is helpful
  • Comfortable and successful working independently in a small team environment
    • Practices open communication to keep team members in the loop on tasks
    • Accountable for project deliverables and deadlines
  • Appreciates industry best practices, while also receptive to new ideas and ways of thinking
  • Proactive in identifying and utilizing resources to offer solutions
  • Customer-service oriented, always thinking of value-add solutions


Additional job duties and requirements can be found here.


Position Details:

  • Start as soon as possible
  • Hybrid work environment (working in the Lakewood, Colorado office 2+ days per week)


If interested, contact Recruiter Alyssa Weeks on LinkedIn.


Target Pay Range:  $67,000.00 to $83,700.00  -  Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data
Target Bonus on Base:  7.0%


At Terumo Blood and Cell Technologies, we provide competitive total reward offerings that consist of compensation, benefits, recognition, along with a wealth of other well-being, work-life and recognition programs which support in unlocking the potential for you and your family. Included in our expansive list of benefits offerings are multiple group medical, dental and vision plans, a robust wellness program, life insurance and disability coverages, also a variety of voluntary programs such as group accident, hospital indemnity, critical illness, pet insurance and much more. To help you save for retirement, we offer a 401(k) plan with a matching contribution and for work-life balance we have vacation and sick time programs for associates. For us, it’s about protecting the personal welfare of our associates and their families, helping to achieve personal goals and offering those extra touches for convenience, security and overall peace of mind.


  • Terumo Blood and Cell Technologies is part of Terumo Group, founded in 1921 and headquartered in Tokyo, Japan.
  • In 2019, Terumo Blood and Cell Technologies reached $1 billion in revenue.
  • We employ nearly 7,000 associates globally, with global headquarters in Lakewood, CO, U.S., and regional headquarters in Brussels, Buenos Aires, Singapore and Tokyo.
  • We manufacture devices, disposable sets and solutions at our facilities in Belgium, India, Japan, Northern Ireland, the U.S. and Vietnam. Our global presence enables us to serve customers in more than 130 countries.
  • Our core values help set our direction, guide our actions and keep us true to our corporate mission of contributing to society through healthcare.
    • Respect – Appreciative of others
    • Integrity – Guided by our mission
    • Care – Empathetic to patients
    • Quality – Committed to excellence
    • Creativity – Striving for innovation
  • We contribute to the Leukemia and Lymphoma Society (LLS), raising $1.3 million USD since 2007.


We are proud to be an Equal Opportunity Affirmative Action Employer.  All applicants will be afforded equal opportunity without discrimination because of race, color, religion, sex, gender identity or expression, sexual orientation, marital status, order of protection status, national origin or ancestry, citizenship status, age, physical or mental disability unrelated to ability, military status or an unfavorable discharge from military service.


Terumo Blood and Cell Technologies is committed to providing a safe, healthy and secure working environment. Our Colorado campus locations are tobacco-free workplaces and we maintain a drug-free workplace and perform pre-employment substance abuse testing and detailed background verification. Absent accommodation permitted by applicable law, as a condition of employment with Terumo Blood and Cell Technologies in the United States you must be fully COVID-19 vaccinated and provide valid proof of vaccination to the company.

Nearest Major Market: Denver

Job Segment: Medical, Social Media, Medical Device, Substance Abuse, Healthcare, Marketing, Research