Quality Complaint Clinical/Scientific Specialist

Requisition ID:  31918  

At Terumo Blood and Cell Technologies, our 7,000+ global associates proud to come to work each day, knowing that what we do impacts the lives of patients around the world.

We make medical devices and related products that are used to collect, separate, manufacture and process various components of blood and cells. With our innovative technologies and service offerings, we touch a patient’s life every second of every day and are committed to continuing to increase the number of patients we serve.

With some of the best and brightest minds in the industry, an unmatched global footprint, comprehensive benefits and a distinct culture, Terumo Blood and Cell Technologies is a great place to work, grow and be part of a team that is focused on making a difference. Consider joining our team and unlock your potential. 

We are seeking a meticulous individuals with a passion for investigating complex complaints to ensure the safety and efficacy of medical devices. In this role, you will play a pivotal part in analyzing adverse events, conducting thorough root cause analyses, and collaborating with cross-functional teams to implement effective solutions. If you are detail-oriented, analytical, and committed to upholding regulatory standards in the healthcare industry, we invite you to apply and be a part of our mission to improve patient outcomes and product quality. 

ESSENTIAL DUTIES

• Lead investigator responsible for authoring and investigating Adverse Event Reportable Complaints which may result in  Field Action Evaluation decisioning.
• Supports in performing Literature Searches and evaluation of results for determination of complaint initiation and investigation.
• Works both independently and collaboratively to accomplish established objectives and performs varied quality/regulatory activities such as investigation and coordination of customer product quality complaints, physical evaluation of returned goods which may contain blood product, and performance of regular quality system audits.
• Partners closely with manufacturing, engineering, and other functional groups on regulatory compliance issues.  Develops or participates in the development of solutions to problems of moderate to intermediate complexity.  Interprets, executes, and recommends modifications to operating policies where appropriate.
• Provides accurate and timely turnaround time on complaints, returned goods, trend reports, and other activities.  Maintains related reports that are accurate and concise.
• Takes initiative and demonstrates inquisitive approaches to solve moderately complex problems, identifying problems, generating alternatives and recommending solutions.
• Follows department processes and regularly makes recommendations on these processes.
• Works cooperatively and effectively in a team environment or across teams to achieve common goals and results.
• Designs and performs routine testing, project experiments, and analysis of data on an independent basis. Reports results.
• Fulfills FDA and international regulatory requirements relevant to each project such as GMP, IDE, PMA, 510(k), and ISO.
• Coordinates product builds, documentation, and release activities.
• Extreme focus to the end customer.
• Flexible schedule to accomplish primary customer.

MINIMUM QUALIFICATION REQUIREMENTS

Education

Bachelor Degree in Engineering (preferably Chemical) or Microbiology.

Experience

Minimum 5 years experience in quality-related role within a pharmaceutical/medical device manufacturing environment.

Clinical apheresis experience preferred.

Skills

• Demonstrated ability to routinely diagnose problems and recommend solutions through teamwork, failure mode analysis, and other analytical techniques.
• Knowledge of manufacturing protocols, statistical tools and methodology, and continuous improvement techniques.
• Demonstrated ability to communicate effectively both verbally and in writing.
• Continuous development of knowledge in physical, life sciences, or engineering theory and practice as this knowledge applies to each project.
• Knowledgeable in FDA and international regulations relevant to each project, i.e., GMP, IDE, PMA, 510(k), and ISO.
• Work assignments require the development of in-depth engineering or technical skill(s) or breadth.
• Knowledge of relevant PC software applications (SAP, Windchill, SalesForce) and skills to use them effectively.
• Proficient in Microsoft Excel, Word, and Teams.
• Excellent interpersonal and communication (written and verbal) skills from a global perspective.

-Or-

An equivalent competency level acquired through a variation of these qualifications may be considered.

PHYSICAL REQUIREMENTS

Typical Office Environment requirements include: reading, speaking, hearing, close vision, walking, bending, sitting, and occasional lifting up to 20 pounds.

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential duties of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

Additional Physical Requirements

Must be able to travel based on business need.

Target Pay Range:  $65,600.00 to $82,000.00  -  Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data
Target Bonus on Base:  7.0%

At Terumo Blood and Cell Technologies, we provide competitive total reward offerings that consist of compensation, benefits, recognition, along with a wealth of other well-being, work-life and recognition programs which support in unlocking the potential for you and your family. Included in our expansive list of benefits offerings are multiple group medical, dental and vision plans, a robust wellness program, life insurance and disability coverages, also a variety of voluntary programs such as group accident, hospital indemnity, critical illness, pet insurance and much more. To help you save for retirement, we offer a 401(k) plan with a matching contribution and for work-life balance we have vacation and sick time programs for associates. For us, it’s about protecting the personal welfare of our associates and their families, helping to achieve personal goals and offering those extra touches for convenience, security and overall peace of mind.

• Terumo Blood and Cell Technologies is part of Terumo Group, founded in 1921 and headquartered in Tokyo, Japan.
• In 2019, Terumo Blood and Cell Technologies reached $1 billion in revenue.
• We employ nearly 7,000 associates globally, with global headquarters in Lakewood, CO, U.S., and regional headquarters in Brussels, Buenos Aires, Singapore and Tokyo.
• We manufacture devices, disposable sets and solutions at our facilities in Belgium, India, Japan, Northern Ireland, the U.S. and Vietnam. Our global presence enables us to serve customers in more than 130 countries.
• Our core values help set our direction, guide our actions and keep us true to our corporate mission of contributing to society through healthcare.
  • Respect – Appreciative of others
  • Integrity – Guided by our mission
  • Care – Empathetic to patients
  • Quality – Committed to excellence
  • Creativity – Striving for innovation
• We contribute to the Leukemia and Lymphoma Society (LLS), raising $1.3 million USD since 2007.

We are proud to be an Equal Opportunity Affirmative Action Employer.  All applicants will be afforded equal opportunity without discrimination because of race, color, religion, sex, gender identity or expression, sexual orientation, marital status, order of protection status, national origin or ancestry, citizenship status, age, physical or mental disability unrelated to ability, military status or an unfavorable discharge from military service.

Terumo Blood and Cell Technologies is committed to providing a safe, healthy and secure working environment. Our Colorado campus locations are tobacco-free workplaces, and we maintain a drug-free workplace and perform pre-employment substance abuse testing and detailed background verification.