ITS Support Technician

Requisition ID:  34660  

At Terumo Blood and Cell Technologies, our 8,000+ global associates proud to come to work each day, knowing that what we do impacts the lives of patients around the world. For Terumo, for Everyone, Everywhere.

We make medical devices and related products that are used to collect, separate, manufacture and process various components of blood and cells. With our innovative technologies and service offerings, we touch a patient’s life every second of every day and are committed to continuing to increase the number of patients we serve. Advancing healthcare with heart.

With some of the best and brightest minds in the industry, an unmatched global footprint, comprehensive benefits and a distinct culture, Terumo Blood and Cell Technologies is a great place to work, grow and be part of a team that is focused on making a difference. Join us and help shape wherever we go next. You create your future and ours.

IT Support Technician 1

JOB SUMMARY

The IT Support Technician will provide IT support for all TerumoBCT associates.  The position involves assisting with technical computer and software issues, performing tasks such as analysis, evaluation, design, coding, testing, installation, maintenance, support, and training under close supervision.

ESSENTIAL DUTIES

• Applies training and knowledge to assist TerumoBCT associates in resolving computer-related questions.
• Answers associates' questions and resolves problems regarding the supported suite of applications.
• Installs, configures, and supports Windows operating systems and Microsoft Office applications.
• Manages incoming requests via the incident and request tracking tool to resolve computer-generated issues.
• Processes and documents new and existing services according to the portfolio process.
• Ensures customer satisfaction by providing resolutions to incoming issues.
• Logs customer contacts and either answers questions directly or escalates requests to the next level for resolution.
• Assists with resolving various connectivity issues, both remote and local.
• Coordinates schedules with team members to ensure coverage during business hours.
• Develops and maintains documentation and procedures for the technology area according to industry, vendor, and organization standards.
• Works with other technical groups to analyze and resolve technical issues in areas including client computing, servers, WAN/LAN, VoIP telephony, and business applications.
• Recommends modifications to system processes within the area(s) of functional expertise.
• Creates knowledge articles for associates and IT colleagues.
• Ability to use AI (prompt engineering).

MINIMUM QUALIFICATION REQUIREMENTS

Education

Bachelor’s degree in Computer Science or, equivalent of education and experience sufficient to successfully perform the essential functions of the job may be considered.

Experience

• Minimum 3 years of experience in a relevant field.
• Experience with PC hardware installations and repair and client-based Microsoft and Adobe applications.
• Knowledge of computer hardware and software maintenance.
• Ability to follow proven solutions to problems and communicate resolution steps to end-users and IT Support Technicians.
• Effective verbal and written communication skills. Must be fluent in English.
• Ability to routinely diagnose IT problems and recommend solutions. Experience with computer, server, and networking hardware and software.

Skills

• Knowledge of enterprise-wide solutions including WAN/LAN, VoIP telephony, client computing, servers, and business applications.
• Approachable and a team player.
• Proficiency in technical troubleshooting and problem-solving.
• Basic knowledge of computer hardware and software maintenance.
• Ability to follow proven solutions to problems and communicate resolution steps to end-users.
• Effective communication skills, both verbally and in writing.
• Flexibility to adapt to and learn new technologies.
• Commitment to delivering high customer satisfaction.

Certificates, Licenses, Registrations:

ITIL Foundations certification preferred.

PHYSICAL REQUIREMENTS

Typical Office Environment requirements include: reading, speaking, hearing, close vision, walking, bending, sitting, and occasional lifting up to 20 pounds.

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential duties of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

Additional Physical Requirements

• Location: Lakewood office – North America
• Ability and willingness to work various shifts, holidays, be on call.

Target Pay Range:  $56,100.00 to $70,200.00  -  Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data
Target Bonus on Base:  7.0%

At Terumo Blood and Cell Technologies, we provide competitive total reward offerings that consist of compensation, benefits, recognition, along with a wealth of other well-being, work-life and recognition programs which support in unlocking the potential for you and your family. Included in our expansive list of benefits offerings are multiple group medical, dental and vision plans, a robust wellness program, life insurance and disability coverages, also a variety of voluntary programs such as group accident, hospital indemnity, critical illness, pet insurance and much more. To help you save for retirement, we offer a 401(k) plan with a matching contribution and for work-life balance we have vacation and sick time programs for associates. For us, it’s about protecting the personal welfare of our associates and their families, helping to achieve personal goals and offering those extra touches for convenience, security and overall peace of mind.

• Terumo Blood and Cell Technologies is part of Terumo Group, founded in 1921 and headquartered in Tokyo, Japan.
• In 2024, Terumo Blood and Cell Technologies reached $1.5 billion in revenue.
• We employ nearly 8,000 associates globally, with global headquarters in Lakewood, CO, U.S., and regional headquarters in Brussels, Buenos Aires, Singapore and Tokyo.
• We manufacture devices, disposable sets and solutions at our facilities in Belgium, India, Japan, Northern Ireland, the U.S. and Vietnam. Our global presence enables us to serve customers in more than 130 countries.
• Our core values help set our direction, guide our actions and keep us true to our corporate mission of contributing to society through healthcare.
  • Respect – Appreciative of others
  • Integrity – Guided by our mission
  • Care – Empathetic to patients
  • Quality – Committed to excellence
  • Creativity – Striving for innovation
• We contribute to the Leukemia and Lymphoma Society (LLS), raising $2.4 million USD since 2025.

We are proud to be an Equal Opportunity Affirmative Action Employer.  All applicants will be afforded equal opportunity without discrimination because of race, color, religion, sex, gender identity or expression, sexual orientation, marital status, order of protection status, national origin or ancestry, citizenship status, age, physical or mental disability unrelated to ability, military status or an unfavorable discharge from military service.

Terumo Blood and Cell Technologies is committed to providing a safe, healthy and secure working environment. Our Colorado campus locations are tobacco-free workplaces, and we maintain a drug-free workplace and perform pre-employment substance abuse testing and detailed background verification.