Global Commercial Training Manager

Requisition ID:  32202  

At Terumo Blood and Cell Technologies, our 7,000+ global associates proud to come to work each day, knowing that what we do impacts the lives of patients around the world.

We make medical devices and related products that are used to collect, separate, manufacture and process various components of blood and cells. With our innovative technologies and service offerings, we touch a patient’s life every second of every day and are committed to continuing to increase the number of patients we serve.

With some of the best and brightest minds in the industry, an unmatched global footprint, comprehensive benefits and a distinct culture, Terumo Blood and Cell Technologies is a great place to work, grow and be part of a team that is focused on making a difference. Consider joining our team and unlock your potential. 

JOB TITLE:   Global Commercial Training Manager – Global Blood Solutions

JOB SUMMARY

Responsible for developing global training and education strategy for Terumo Blood and Cell Technologies – Global Blood Solutions (GBS) business area.  Position is responsible for identifying learning requirements, designing, planning, and implementing curricula and executing training programs to meet the ongoing education requirements for clinical, sales and marketing associates, distributors, and customers.  Acts as subject matter expert for GBS devices and products across the organization.

ESSENTIAL DUTIES

• Identifies development requirements for new global sales, clinical, marketing, and technical associates, distributors, and non-commercial associates to meet the new hire and ongoing training needs of the company specific to GBS
• Provide expert knowledge of customers’ processes, needs, and challenges
• Partner with global platform leaders and regional experts to provide customer voice in the design and development of software and products
• Acts as subject matter expert of the systems and products. Understands and leverages the implications of their application, such as clinical aspects, standardization of collections, data management
• Work cross-functionally with regional and field specialists, platform leaders, engineering, and quality to investigate, resolve, and communicate customer issues. Respond with a sense of urgency to ensure customer needs are met.
• Work’s cross-functionally with marketing, legal, regulatory, sales and other subject matter experts to design and develop innovative and effective training programs
• Serve as master-level trainer for assigned products and solutions.
• Develop post-training survey, metrics, and analysis to assess the effectiveness of product knowledge and training programs for clinical technical and sales associates, distributors, and other customers
• Develops the strategy for technical training solutions for associates and customers
• Develops global standards for e-learning tools, delivery of eSession programs and effective e-learning implementation strategies that will deliver multi-media data and presentations to customers, distributors, partners, and global associates
• Conduct regular field visits to ensure accuracy and relevance of customer process/training efforts, coach and reinforce product and process knowledge and training skills
• Utilizes sound project management principles to meet timelines, manage resources (vendors and budget) and deliver against agreed upon project deliverables
• Evaluates new and relevant training delivery systems and support mechanisms to maintain

MINIMUM QUALIFICATION REQUIREMENTS

Education

• Bachelor’s degree or, equivalent of education and experience sufficient to successfully perform the essential functions of the job may be considered.

Experience

• Minimum 8 years’ direct customer experience, or in a customer support or service role, including minimum of 2 years training experience.
• Educational program development and delivery experience within the pharmaceutical or healthcare industry is required.  Experience within blood center or hospital transfusion environment preferred.
• MT(ASCP), BB(ASCP), and/or SBB(ASCP) preferred.

Skills

• Demonstrated ability and desire to teach, self-confidence and effectiveness in dealing with a wide variety of student types
• Ability to effectively communicate technical material in a non-technical manner
• Requires strong analytical skills, ability to identify, define, and solve problems rapidly, and ability to think and plan strategically
• Demonstrated client and cross-functional engagement skills, influence, and relationship building
• Willingness and ability to build and maintain relationships across functions and globally
• Requires professional technical knowledge and demonstrated competency in the following areas:  Presentation/platform skills, meeting leadership/group facilitation, business acumen, adult learning principles and methodologies, computer literacy, survey design/creation, evaluation methodologies, and team development and facilitation
• Ability to utilize project management skills to manage projects to meet deliverables and deadlines
• Knowledge and use of relevant PC software applications and skills to use them effectively.
• Demonstrated ability to communicate effectively both verbally and in writing

-Or-

An equivalent competency level acquired through a variation of these qualifications may be considered

PHYSICAL REQUIREMENTS

Typical Office Environment requirements include: reading, speaking, hearing, close vision, walking, bending, sitting, and occasional lifting to 20 pounds.

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential duties of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

Additional Physical Requirements

Domestic and international travel. (up to 50%)

Target Pay Range:  $117,900.00 to $147,400.00  -  Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data
Target Bonus on Base:  10.0%

At Terumo Blood and Cell Technologies, we provide competitive total reward offerings that consist of compensation, benefits, recognition, along with a wealth of other well-being, work-life and recognition programs which support in unlocking the potential for you and your family. Included in our expansive list of benefits offerings are multiple group medical, dental and vision plans, a robust wellness program, life insurance and disability coverages, also a variety of voluntary programs such as group accident, hospital indemnity, critical illness, pet insurance and much more. To help you save for retirement, we offer a 401(k) plan with a matching contribution and for work-life balance we have vacation and sick time programs for associates. For us, it’s about protecting the personal welfare of our associates and their families, helping to achieve personal goals and offering those extra touches for convenience, security and overall peace of mind.

• Terumo Blood and Cell Technologies is part of Terumo Group, founded in 1921 and headquartered in Tokyo, Japan.
• In 2019, Terumo Blood and Cell Technologies reached $1 billion in revenue.
• We employ nearly 7,000 associates globally, with global headquarters in Lakewood, CO, U.S., and regional headquarters in Brussels, Buenos Aires, Singapore and Tokyo.
• We manufacture devices, disposable sets and solutions at our facilities in Belgium, India, Japan, Northern Ireland, the U.S. and Vietnam. Our global presence enables us to serve customers in more than 130 countries.
• Our core values help set our direction, guide our actions and keep us true to our corporate mission of contributing to society through healthcare.
  • Respect – Appreciative of others
  • Integrity – Guided by our mission
  • Care – Empathetic to patients
  • Quality – Committed to excellence
  • Creativity – Striving for innovation
• We contribute to the Leukemia and Lymphoma Society (LLS), raising $1.3 million USD since 2007.

We are proud to be an Equal Opportunity Affirmative Action Employer.  All applicants will be afforded equal opportunity without discrimination because of race, color, religion, sex, gender identity or expression, sexual orientation, marital status, order of protection status, national origin or ancestry, citizenship status, age, physical or mental disability unrelated to ability, military status or an unfavorable discharge from military service.

Terumo Blood and Cell Technologies is committed to providing a safe, healthy and secure working environment. Our Colorado campus locations are tobacco-free workplaces, and we maintain a drug-free workplace and perform pre-employment substance abuse testing and detailed background verification.