Global Commercial Systems & Tools Analyst

Requisition ID:  31340  

At Terumo Blood and Cell Technologies, our 7,000+ global associates proud to come to work each day, knowing that what we do impacts the lives of patients around the world.

We make medical devices and related products that are used to collect, separate, manufacture and process various components of blood and cells. With our innovative technologies and service offerings, we touch a patient’s life every second of every day and are committed to continuing to increase the number of patients we serve.

With some of the best and brightest minds in the industry, an unmatched global footprint, comprehensive benefits and a distinct culture, Terumo Blood and Cell Technologies is a great place to work, grow and be part of a team that is focused on making a difference. Consider joining our team and unlock your potential. 

JOB TITLE  Global Commercial Systems & Tools Analyst

JOB SUMMARY

The Global Commercial Systems & Tools Analyst role will be a critical technical business partner, reporting to the Global Strategic Director of Commercial Operations and with helping to realize strategic commercial operations and sales excellence initiaves.  He or she will do this by providing the technical expertise to develop, implement and maintain dashboards and reporting tools in support of the global CRM roadmap, evolving commercial business needs, global and regional commercial growth strategic imperatives.

Collaborates cross-functionally with commercial operations, regional sales excellence, marketing and sales in the development and visualization of data from multiple sources for the set-up of business (sales, market & customer) insights, to create additional reporting tools as an input into sales and marketing strategies, to enable active customer management and to monitor success via key performance indicators.

Works proactively and demonstrates a growth mindset to identify and implement process improvements that focus on continuous internal efficiency, organizational accountability, modernization and incremental gains in day-to-day operations.

ESSENTIAL DUTIES

        Technical Support to Commercial Strategic Initiatives

• Develop, implement and maintain KPI dashboards (linked to CRM) that monitor sales effectiveness (including engagement metrics), capture actionable business insights (sales, market and customer) and track to performance (incentives and business performance).  
• Consolidate & synchronize commercial reporting, evaluate and implement a process for continuous improvement.   
• Partner with Sales Excellence as subject matter expert, support and coordinate to leverage technical expertise on systems and tools for the regions.
• Support development of monthly reporting on commercial performance across regions/business areas including the latest trends, initiatives, opportunities, mitigations and share of successes. 
• Ensure data management, monitor accuracy and support process integration with other company core systems and tools (SAP, Adaptive, ServiceMax, etc.).
• Work closely with IT/Financial Systems teams to develop, maintain or enhance commercial systems, tools and reporting.
• Lead training and coaching on systems and tools to keep users up to date with latest enhancements.
• Provide troubleshooting and first line support of global commercial dashboards and reporting.
• Advise on commercial systems and tools strategies, collaborate with stakeholders to develop and implement solutions to buid even more efficient and effective sales processes and day to day ways of working.
• Remain current on commercial systems and tools, new technologies, industry practices and trends, etc.

Strenghten Commercial Operations Processes

• Lead project to automate global and regional incentive performance measurement.
• Participate in and lead small projects that support commercial operations/execellence process improvements and drive consistency across systems, processes, data, analytics and reporting.

MINIMUM QUALIFICATION REQUIREMENTS

Education

Minimum Bachelor’s degree in statistics, mathematics, business or other related majors.

Equivalent of education and experience sufficient to successfully perform the essential functions of the job may be considered.

Experience

Minimum 5 years’ experience with systems & tools supporting commercial operations with a focus on B2B, mid to large-sized, multi-channel, multi-business area organization – preferably in the healthcare space. 

Competencies & Skills :

• In line with Terumo’s Core Values :
  • Respect – Appreciative of others
  • Integrity – Guided by our mission
  • Care – Empathic to patients
  • Quality – Committed to excellence
  • Creativity – Striving for innovation
• Skills :
  • Tech Saviness: Proficiency with automation tools, SFDC, SAP, PowerBI or other reporting platforms, CPQ technology, etc.
  • Action Oriented and Situational Adaptability:  Strong time management skills with the ability to manage multiple priorities, drive decisions and to take initiative in an evolving environment.
  • Plans and Aligns:  Demonstrated project/program management, communication and organizational skills to lead small strategic initiatives or business improvements initiatives to a successful outcome and to track progress for continuous improvement
  • Cultivates Innovation and Optimizes Work Processes:  Innovative mindset and working style to constructively challenge the status quo; developing more efficient and effective ways of working that are scalable, sustainable and enable better outcomes
  • Communicates Effectively and Values Differences:  Excellent verbal and written communication skills; ability to communicate effectively with and influence at different levels of the organization and without direct authority
  • Organizational Savviness:  Familiarity with commercial, marketing, sales excellence, supply chain functions and objectives to support appropriately with pricing initiatives and to effectively lead from a change management perspective
  • Collaboration:  Ability and motivation to create relationships based upon mutual respect and influence cross-functionally, act in an inclusive manner across cross diverse geographies and within a matrix organization

-Or-

An equivalent competency level acquired through a variation of these qualifications may be considered.

Typical Office Environment requirements include: reading, speaking, hearing, close vision, walking, bending, sitting, and occasional lifting up to 20 pounds.

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential duties of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

Target Pay Range:  $84,900.00 to $106,100.00  -  Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data
Target Bonus on Base:  7.0%

At Terumo Blood and Cell Technologies, we provide competitive total reward offerings that consist of compensation, benefits, recognition, along with a wealth of other well-being, work-life and recognition programs which support in unlocking the potential for you and your family. Included in our expansive list of benefits offerings are multiple group medical, dental and vision plans, a robust wellness program, life insurance and disability coverages, also a variety of voluntary programs such as group accident, hospital indemnity, critical illness, pet insurance and much more. To help you save for retirement, we offer a 401(k) plan with a matching contribution and for work-life balance we have vacation and sick time programs for associates. For us, it’s about protecting the personal welfare of our associates and their families, helping to achieve personal goals and offering those extra touches for convenience, security and overall peace of mind.

• Terumo Blood and Cell Technologies is part of Terumo Group, founded in 1921 and headquartered in Tokyo, Japan.
• In 2019, Terumo Blood and Cell Technologies reached $1 billion in revenue.
• We employ nearly 7,000 associates globally, with global headquarters in Lakewood, CO, U.S., and regional headquarters in Brussels, Buenos Aires, Singapore and Tokyo.
• We manufacture devices, disposable sets and solutions at our facilities in Belgium, India, Japan, Northern Ireland, the U.S. and Vietnam. Our global presence enables us to serve customers in more than 130 countries.
• Our core values help set our direction, guide our actions and keep us true to our corporate mission of contributing to society through healthcare.
  • Respect – Appreciative of others
  • Integrity – Guided by our mission
  • Care – Empathetic to patients
  • Quality – Committed to excellence
  • Creativity – Striving for innovation
• We contribute to the Leukemia and Lymphoma Society (LLS), raising $1.3 million USD since 2007.

We are proud to be an Equal Opportunity Affirmative Action Employer.  All applicants will be afforded equal opportunity without discrimination because of race, color, religion, sex, gender identity or expression, sexual orientation, marital status, order of protection status, national origin or ancestry, citizenship status, age, physical or mental disability unrelated to ability, military status or an unfavorable discharge from military service.

Terumo Blood and Cell Technologies is committed to providing a safe, healthy and secure working environment. Our Colorado campus locations are tobacco-free workplaces, and we maintain a drug-free workplace and perform pre-employment substance abuse testing and detailed background verification.