Engineer 3 - Customer Focused Quality

Requisition ID:  34024  

At Terumo Blood and Cell Technologies, our 7,000+ global associates proud to come to work each day, knowing that what we do impacts the lives of patients around the world. For Terumo, for Everyone, Everywhere.

We make medical devices and related products that are used to collect, separate, manufacture and process various components of blood and cells. With our innovative technologies and service offerings, we touch a patient’s life every second of every day and are committed to continuing to increase the number of patients we serve. Advancing healthcare with heart.

With some of the best and brightest minds in the industry, an unmatched global footprint, comprehensive benefits and a distinct culture, Terumo Blood and Cell Technologies is a great place to work, grow and be part of a team that is focused on making a difference. Join us and help shape wherever we go next. You create your future and ours.

As a Customer Focused Quality Engineer 3 you'll be supporting the innovative Rika product line, serve as a subject matter expert and customer advocate, driving quality improvements and enhancing satisfaction through close collaboration with cross-functional teams across Commercial, Product Quality, Manufacturing, Global Service, and R&D teams. You'll lead issue resolution efforts, analyze performance trends, and contribute to strategic initiatives that ensure the delivery of high-quality products and services. The ideal candidate will bring a strong technical problem-solving skill, a passion for quality, and the ability to thrive in a fast-paced, global environment—this is your opportunity to make a meaningful impact and grow your career.

ESSENTIAL DUTIES

• Product Knowledge: Gain complete product knowledge and demonstrate subject matter expertise over time. Works on problems of diverse scope where analysis requires evaluation of a variety of factors and significant cross-functional interaction. Provides subject matter expertise for both internal and external customer-specific processes and challenges.  Is accessible and sought out for consultation on a broad range technical and industry issues.
• Quality Advocacy: Act as an advocate for customers within the quality department and plasma innovations business area, communicating their needs, issues, and suggestions effectively. Collaborate with cross-functional teams to address quality or quality process concerns and ensure the delivery of high-quality products or services. Handles frequent intra-organizational and customer-facing communication, often covering complex technical information and analysis.  Represents the organization in providing solutions to difficult technical issues associated with specific customer concerns.
• Customer Strategy: Support the implementation of strategies to drive customer satisfaction in the context of quality, including creating and executing plans that enhance the customer experience and satisfaction with the Rika product line.
• Issue Resolution: Address customer issues or concerns promptly and effectively. Investigate quality-related complaints or inquiries, work with internal teams to resolve issues, and communicate solutions to customers in a timely manner. Leads portions of significant large-scale projects and has total management responsibility for smaller projects.
• Quality Data Trend Analysis: Analyze quality data and trends, and present insights to the internal cross-functional team to drive process improvements and product/service enhancements. Proactively monitor field performance data, effectively identify trends, and effectively communicate findings and recommendations.
• Performance Metrics: Define, track, and report on key performance indicators related to customer success at plasma innovations team meetings and at holistic quality review meetings.
• Cross-functional Collaboration: Works cooperatively and effectively within a team environment to achieve common goals and results, often influencing the outcome of the team(s). Solicits and accepts the ideas of others, while actively contributing to an environment conducive to open communication. Can shift gears with little direction; can decide and act without having the total picture.
• May provide work direction to junior engineers and other technical resources.
• Role includes interaction with associates across the globe and may require time outside of standard business hours.

MINIMUM QUALIFICATION REQUIREMENTS
Education

• Bachelor’s degree or equivalent of education and experience sufficient to successfully perform the essential functions of the job may be considered.
• Bachelor of Science Degree in Engineering, preferred.

Experience
Minimum 4 years of experience required.

Skills

• Exceptional ability to communicate effectively and engage with customers and internal and external stakeholders at all levels
• Requires the ability to learn new and diverse skills in a rapid and dynamic work environment.  
• Strong technical problem-solving skills. Mechanical, electrical, and/or software aptitude to assist with cross-domain triage and investigation, preferred.
• Possess the ability to manage and prioritize multiple projects/issues at one time and can shift gears quickly.
• Ability to respond with a sense of urgency, work productively and efficiently to respond to daily pressures and meet established deadlines.
• Strong understanding of quality management principles and practices, quality management systems, and FDA regulations.

-Or-
An equivalent competency level acquired through a variation of these qualifications may be considered.

LOCATION
Lakewood, Colorado - Open to candidates willing to relocate to the area. 

TRAVEL
Requires domestic and international travel based on business needs.

PHYSICAL REQUIREMENTS

• General Labor Environment requirements include use of personal protective equipment, reading, speaking, hearing, walking, bending, standing, stretching/reaching, hand/finger dexterity, and occasional lifting of up to 50 pounds, or transporting up to 500 pounds via carts or mechanized equipment.
• The physical demands described here are representative of those that must be met by an associate to successfully perform the essential duties of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

Target Pay Range:  $105,800.00 to $132,300.00  -  Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data
Target Bonus on Base:  7.0%

At Terumo Blood and Cell Technologies, we provide competitive total reward offerings that consist of compensation, benefits, recognition, along with a wealth of other well-being, work-life and recognition programs which support in unlocking the potential for you and your family. Included in our expansive list of benefits offerings are multiple group medical, dental and vision plans, a robust wellness program, life insurance and disability coverages, also a variety of voluntary programs such as group accident, hospital indemnity, critical illness, pet insurance and much more. To help you save for retirement, we offer a 401(k) plan with a matching contribution and for work-life balance we have vacation and sick time programs for associates. For us, it’s about protecting the personal welfare of our associates and their families, helping to achieve personal goals and offering those extra touches for convenience, security and overall peace of mind.

• Terumo Blood and Cell Technologies is part of Terumo Group, founded in 1921 and headquartered in Tokyo, Japan.
• In 2019, Terumo Blood and Cell Technologies reached $1 billion in revenue.
• We employ nearly 7,000 associates globally, with global headquarters in Lakewood, CO, U.S., and regional headquarters in Brussels, Buenos Aires, Singapore and Tokyo.
• We manufacture devices, disposable sets and solutions at our facilities in Belgium, India, Japan, Northern Ireland, the U.S. and Vietnam. Our global presence enables us to serve customers in more than 130 countries.
• Our core values help set our direction, guide our actions and keep us true to our corporate mission of contributing to society through healthcare.
  • Respect – Appreciative of others
  • Integrity – Guided by our mission
  • Care – Empathetic to patients
  • Quality – Committed to excellence
  • Creativity – Striving for innovation
• We contribute to the Leukemia and Lymphoma Society (LLS), raising $1.3 million USD since 2007.

We are proud to be an Equal Opportunity Affirmative Action Employer.  All applicants will be afforded equal opportunity without discrimination because of race, color, religion, sex, gender identity or expression, sexual orientation, marital status, order of protection status, national origin or ancestry, citizenship status, age, physical or mental disability unrelated to ability, military status or an unfavorable discharge from military service.

Terumo Blood and Cell Technologies is committed to providing a safe, healthy and secure working environment. Our Colorado campus locations are tobacco-free workplaces, and we maintain a drug-free workplace and perform pre-employment substance abuse testing and detailed background verification.