Director, Quality Business Excellence

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Date: Jul 20, 2024

Location: Lakewood, CO, US

Company: Terumo BCT, Inc.

Requisition ID:  32179  


At Terumo Blood and Cell Technologies, our 7,000+ global associates proud to come to work each day, knowing that what we do impacts the lives of patients around the world.


We make medical devices and related products that are used to collect, separate, manufacture and process various components of blood and cells. With our innovative technologies and service offerings, we touch a patient’s life every second of every day and are committed to continuing to increase the number of patients we serve.


With some of the best and brightest minds in the industry, an unmatched global footprint, comprehensive benefits and a distinct culture, Terumo Blood and Cell Technologies is a great place to work, grow and be part of a team that is focused on making a difference. Consider joining our team and unlock your potential. 

JOB TITLE: Director, Quality Business Excellence



As a member of the Global Quality Leadership Team, the Director of Quality Business Excellence is a strategic leadership role responsible for overseeing and driving quality initiatives.  This position plays a key role in enhancing the overall performance and competitiveness of the organization by implementing best practices, fostering a culture of continuous improvement, and optimizing business processes across various departments.  This role is instrumental in driving organizational excellence and sustainable growth by continuously enhancing processes and systems to meet evolving business needs and customer expectations.  Critical aspects of this role include:


  • CPM reduction
  • Driving operational excellence across factories by partnering with Operations
  • Teaching non-factory associates to think about and drive continuous improvement



  • Develop and implement a comprehensive business excellence strategy aligned with the company's goals and objectives.
  • Drive a culture of continuous improvement by fostering collaboration, innovation, and a mindset of continuous learning.
  • Lead efforts to identify inefficiencies, defects, or areas for improvement in processes and implementing corrective actions to enhance overall quality and efficiency.
  • Establish metrics and key performance indicators (KPIs) to measure progress and success of business excellence initiatives.
  • Collaborate with cross-functional teams to identify areas for improvement and drive change management efforts.
  • Provide leadership and guidance to departmental heads and project teams to ensure successful execution of improvement projects.
  • Responsible for developing project charters outlining project objectives, scope, deliverables, timelines, and resource requirements, ensuring alignment with organizational goals and stakeholder expectations.
  • Coach Manufacturing leadership on Operations Excellence implementation, including Leading & Managing Change, Value Chain Alignment, and Human Capital.
  • Coach Manufacturing leadership on the integration of Quality excellence tools, including creating, maintaining, and following the best practice governance process.
  • Lead initiatives to identify and eliminate waste within processes, utilizing methodologies such as Lean and Six Sigma to drive continuous improvement and enhance operational efficiency.
  • Conduct regular assessments and audits to identify gaps and opportunities for improvement in existing processes and systems.
  • Monitor customer feedback and satisfaction levels to identify areas for improvement and drive customer-centric quality initiatives.
  • Champion a culture of continuous improvement by promoting employee engagement, training, and development initiatives.
  • Conduct comprehensive process mapping exercises to visualize and document current state processes, identify inefficiencies, and design optimized future state workflows, ensuring alignment with organizational objectives and customer requirements.
  • Serve as a subject matter expert on best practices in business process management, quality management, and organizational excellence.
  • Conduct process health checks, GEMBA, and learn from previous ways of working to enable the pace of implementation and new change management routines.
  • Drive the adoption of technology and automation solutions to optimize business processes and enhance productivity.
  • Communicate progress, successes, and challenges, and recommendations to senior management and stakeholders on a regular basis.
  • Staying informed about industry best practices and emerging trends to continuously evolve and improve the organization's practices.
  • Build and lead a high-performing quality management team, providing guidance, mentorship, and support to drive excellence across the organization.





  • Bachelor's degree in Business Administration, Engineering, or related field; equivalent of education and experience sufficient to successfully perform the essential functions of the job may be considered.
  • Master's degree preferred


Experience & Skills

  • Proven experience (8+ years) in business process improvement, quality management, or related fields.
  • Strong leadership skills with the ability to influence and inspire cross-functional teams.
  • Excellent project management skills with a track record of successfully leading and implementing process improvement initiatives.
  • In-depth knowledge of process improvement methodologies such as Lean Six Sigma, Kaizen, or Total Quality Management.
  • Experience in creating and maintaining SIPOC (Suppliers, Inputs, Process, Outputs, Customers) diagrams to map out key business processes and identify areas for improvement.
  • Demonstrated ability to influence leaders to execute operations excellence best practices.
  • Analytical mindset with the ability to collect, analyze, and interpret data to drive decision-making.
  • Excellent communication and interpersonal skills, with the ability to effectively convey complex concepts to diverse audiences.
  • Ability to prioritize improvement opportunities by assessing potential impact versus implementation effort, ensuring that resources are allocated effectively to initiatives that yield the highest return on investment and align with strategic objectives.
  • Proven ability to drive change and foster a culture of continuous improvement within an organization.
  • Experience working in a fast-paced, dynamic environment with competing priorities.


Certificates, Licenses, Registrations

  • Certification in Lean Six Sigma or other relevant process improvement methodologies is a plus.



Typical Office Environment requirements include: reading, speaking, hearing, close vision, traverse, bending, sitting, and occasional lifting up to 20 pounds.


The physical demands described here are representative of those that must be met by an associate to successfully perform the essential duties of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.


Additional Physical Requirements

  • International travel required up to 20%



Target Pay Range:  $178,600.00 to $223,300.00  -  Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data
Target Bonus on Base:  30.0%


At Terumo Blood and Cell Technologies, we provide competitive total reward offerings that consist of compensation, benefits, recognition, along with a wealth of other well-being, work-life and recognition programs which support in unlocking the potential for you and your family. Included in our expansive list of benefits offerings are multiple group medical, dental and vision plans, a robust wellness program, life insurance and disability coverages, also a variety of voluntary programs such as group accident, hospital indemnity, critical illness, pet insurance and much more. To help you save for retirement, we offer a 401(k) plan with a matching contribution and for work-life balance we have vacation and sick time programs for associates. For us, it’s about protecting the personal welfare of our associates and their families, helping to achieve personal goals and offering those extra touches for convenience, security and overall peace of mind.


  • Terumo Blood and Cell Technologies is part of Terumo Group, founded in 1921 and headquartered in Tokyo, Japan.
  • In 2019, Terumo Blood and Cell Technologies reached $1 billion in revenue.
  • We employ nearly 7,000 associates globally, with global headquarters in Lakewood, CO, U.S., and regional headquarters in Brussels, Buenos Aires, Singapore and Tokyo.
  • We manufacture devices, disposable sets and solutions at our facilities in Belgium, India, Japan, Northern Ireland, the U.S. and Vietnam. Our global presence enables us to serve customers in more than 130 countries.
  • Our core values help set our direction, guide our actions and keep us true to our corporate mission of contributing to society through healthcare.
    • Respect – Appreciative of others
    • Integrity – Guided by our mission
    • Care – Empathetic to patients
    • Quality – Committed to excellence
    • Creativity – Striving for innovation
  • We contribute to the Leukemia and Lymphoma Society (LLS), raising $1.3 million USD since 2007.


We are proud to be an Equal Opportunity Affirmative Action Employer.  All applicants will be afforded equal opportunity without discrimination because of race, color, religion, sex, gender identity or expression, sexual orientation, marital status, order of protection status, national origin or ancestry, citizenship status, age, physical or mental disability unrelated to ability, military status or an unfavorable discharge from military service.


Terumo Blood and Cell Technologies is committed to providing a safe, healthy and secure working environment. Our Colorado campus locations are tobacco-free workplaces, and we maintain a drug-free workplace and perform pre-employment substance abuse testing and detailed background verification.

Nearest Major Market: Denver

Job Segment: Lean Six Sigma, Six Sigma, Substance Abuse, Behavioral Health, Business Process, Management, Healthcare

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