Deployment Consultant

Requisition ID:  32640  

At Terumo Blood and Cell Technologies, our 7,000+ global associates proud to come to work each day, knowing that what we do impacts the lives of patients around the world. For Terumo, for Everyone, Everywhere.

We make medical devices and related products that are used to collect, separate, manufacture and process various components of blood and cells. With our innovative technologies and service offerings, we touch a patient’s life every second of every day and are committed to continuing to increase the number of patients we serve. Advancing healthcare with heart.

With some of the best and brightest minds in the industry, an unmatched global footprint, comprehensive benefits and a distinct culture, Terumo Blood and Cell Technologies is a great place to work, grow and be part of a team that is focused on making a difference. Join us and help shape wherever we go next. You create your future and ours.

JOB TITLE:  Deployment Consultant

JOB SUMMARY

Utilizing specialized knowledge and technologies will perform a broad range of tasks, beyond routine in nature, which may include research, architecture planning, analysis, design, coding and testing, support, training, and implementation of information technology solutions.  This position will work independently and in a team environment to meet various customer requests. 

ESSENTIAL DUTIES

• Assist customers in deploying Terumo BCT software products to meet their environment specifications
• Scope implementation projects. Estimate effort and timeline to complete
• Plan and manage implementation projects. Track milestone completion and project issues. Provide status reports to customers
• Lead formal training sessions on how to implement Terumo BCT software products externally
• Support sessions on requirements definition and product architecture
• Implement customizations for Terumo BCT software products
• Implement new implementation methodology and best practices for Terumo BCT software installations
• Drive product improvement by providing customer and partner feedback to Product Management and Engineering.
• As necessary, assist Technical Support in troubleshooting customer issues and Quality Assurance in testing new product releases
• Provide Technical assistance and sales support to Terumo BCT sales team
• Provide Level 1/Level 2 Oracle support for customer and internal resources
• Provide Custom database query support
• Provide Subject Matter Expertise to Terumo BCT customer base
• Liaise with staff at all levels of a client organization
• Functional testing and debugging of objects, which may support domain functionality (i.e., procedures), domain graphical interface functionality, common data types, or utilities for communication, peripherals, etc.

MINIMUM QUALIFICATION REQUIREMENTS

Education

Bachelor’s degree in computer science or equivalent of education and experience sufficient to successfully perform the essential functions of the job may be considered.

Experience

• Minimum of 3 years experience working in SQL and/or Oracle database environments
• Minimum of 3 years experience with Windows Server administration
• Minimum of 5 years experience of advanced diagnosis and troubleshooting
• Minimum of 5 years experience in network LAN/WAN configuration and support
• Experience with Issue tracking systems
• System integration and/or 3rd party interface development
• Minimum of 5 years experience with Client/Server architecture installation and support
• Knowledge in custom SQL queries
• Proven track record with customer interaction, both technical and non-technical from executive level management to department liaison

Skills

• Able to manage project priorities and deadlines as assigned
• Ability to communicate technical information to both technical and nontechnical audiences
• Ability to clarify a client's system specifications, understanding their work practices and the nature of their business
• Present technical training to customers
• Demonstrated ability to troubleshoot complex network-based solutions - IT Network architecture
• Able to work in a cross-functional team environment
• Knowledge and use of relevant PC software applications and skills to use them effectively
• Demonstrated ability to communicate effectively both verbally and in writing

-Or-

An equivalent competency level acquired through a variation of these qualifications may be considered.

PHYSICAL REQUIREMENTS

Typical Office Environment requirements include: reading, speaking, hearing, close vision, walking, bending, sitting, and occasional lifting up to 20 pounds.

ADDITIONAL PHYSICAL REQUIREMENTS

Domestic travel required (up 80% at peak times)

Target Pay Range:  $84,300.00 to $105,300.00  -  Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data
Target Bonus on Base:  7.0%

At Terumo Blood and Cell Technologies, we provide competitive total reward offerings that consist of compensation, benefits, recognition, along with a wealth of other well-being, work-life and recognition programs which support in unlocking the potential for you and your family. Included in our expansive list of benefits offerings are multiple group medical, dental and vision plans, a robust wellness program, life insurance and disability coverages, also a variety of voluntary programs such as group accident, hospital indemnity, critical illness, pet insurance and much more. To help you save for retirement, we offer a 401(k) plan with a matching contribution and for work-life balance we have vacation and sick time programs for associates. For us, it’s about protecting the personal welfare of our associates and their families, helping to achieve personal goals and offering those extra touches for convenience, security and overall peace of mind.

• Terumo Blood and Cell Technologies is part of Terumo Group, founded in 1921 and headquartered in Tokyo, Japan.
• In 2019, Terumo Blood and Cell Technologies reached $1 billion in revenue.
• We employ nearly 7,000 associates globally, with global headquarters in Lakewood, CO, U.S., and regional headquarters in Brussels, Buenos Aires, Singapore and Tokyo.
• We manufacture devices, disposable sets and solutions at our facilities in Belgium, India, Japan, Northern Ireland, the U.S. and Vietnam. Our global presence enables us to serve customers in more than 130 countries.
• Our core values help set our direction, guide our actions and keep us true to our corporate mission of contributing to society through healthcare.
  • Respect – Appreciative of others
  • Integrity – Guided by our mission
  • Care – Empathetic to patients
  • Quality – Committed to excellence
  • Creativity – Striving for innovation
• We contribute to the Leukemia and Lymphoma Society (LLS), raising $1.3 million USD since 2007.

We are proud to be an Equal Opportunity Affirmative Action Employer.  All applicants will be afforded equal opportunity without discrimination because of race, color, religion, sex, gender identity or expression, sexual orientation, marital status, order of protection status, national origin or ancestry, citizenship status, age, physical or mental disability unrelated to ability, military status or an unfavorable discharge from military service.

Terumo Blood and Cell Technologies is committed to providing a safe, healthy and secure working environment. Our Colorado campus locations are tobacco-free workplaces, and we maintain a drug-free workplace and perform pre-employment substance abuse testing and detailed background verification.