Customer Experience Program Coordinator

Requisition ID:  35180  

At Terumo Blood and Cell Technologies, our 8,000+ global associates proud to come to work each day, knowing that what we do impacts the lives of patients around the world. For Terumo, for Everyone, Everywhere.

We make medical devices and related products that are used to collect, separate, manufacture and process various components of blood and cells. With our innovative technologies and service offerings, we touch a patient’s life every second of every day and are committed to continuing to increase the number of patients we serve. Advancing healthcare with heart.

With some of the best and brightest minds in the industry, an unmatched global footprint, comprehensive benefits and a distinct culture, Terumo Blood and Cell Technologies is a great place to work, grow and be part of a team that is focused on making a difference. Join us and help shape wherever we go next. You create your future and ours.

The Customer Experience Program Coordinator plays a key role in delivering exceptional, best-in-class experiences at Terumo Blood and Cell Technologies’ headquarters in Lakewood, Colorado. This role supports the day-to-day operations, readiness, and ongoing enhancement of the Customer Experience Center, ensuring every visit reflects the company’s commitment to innovation and excellence. Reporting to Corporate Communications, the Coordinator partners closely with teams across the organization to create engaging, seamless experiences for customers, healthcare professionals, government officials, community leaders, and new associates. This position is instrumental in showcasing Terumo’s heritage, advanced solutions, and global leadership in blood and cell technologies, while maintaining a highly organized, polished, and welcoming environment that brings the brand to life.

ESSENTIAL DUTIES

Customer Experience Center Operations

• Support day-to-day operations of the Customer Experience Center, ensuring the space is always visit-ready.
• Maintain high standards for organization, functionality, and presentation.
• Ensure the center reflects Terumo’s brand, values, and solutions.
• Support budget monitoring and planning in coordination with Finance, Procurement, and Facilities.
• Serve as a host and company representative for visitors as needed, ensuring professional, welcoming, and consistent Terumo experience.

Events & Visit Planning and Execution

• Coordinate scheduling, booking and logistics, and track all visits, by maintaining scheduling system updates in alignment with compliance requirements.
• Support internal stakeholders in planning and hosting effective events and visits.
• Provide coordination support to the global events team for company-wide events, meetings, and internal gatherings as needed, including logistics, setup, vendor coordination, and on-site assistance.
• Ensure a consistent, high-quality experience across all audiences.

Content Management and Technology Support

• Coordinate new content planning, refresh cycles, and updates with Corporate Communications, Marketing, Business Areas, Commercial, R&D, Operations, and HR teams.
• Help keep content on digital screens, displays, and graphics accurate and up to date by coordinating and regularly triggering updates with content owners.
• Work with IT, Engineering, Services, Product, and other teams to report and resolve basic technology issues.
• Assist with and trigger routine updates and minor enhancements to the visitor experience.
• Act as the primary operational contact for technology issues within the center.
• Support upgrades and enhancements to improve the visitor experience.

Vendor and Service Provider Management

• Coordinate with procurement and external vendors and service providers supporting the center (e.g., AV, catering, exhibit support).
• Ensure the center is stocked with necessary supplies and refreshments.
• Monitor vendor performance and help maintain quality and cost control.

Training and Enablement

• Assist with training internal stakeholders on how to use the center and host visits effectively.
• Maintain hosting guidelines and operational documentation.
• Support onboarding experiences for new associates.

Promotion and Continuous Improvement

• Coordinate the promotion awareness and utilization of the Customer Experience Center internally with Marketing, Marketing Communications, Events, and Leadership teams to increase engagement and use.
• Support long-term enhancement planning, including new content, technology upgrades, and experience innovation.
• Prepare regular reports and summaries on Center activities, including visit volume, audience types, utilization, feedback, and key insights.
• Collect feedback, track and analyze center usage and visitor feedback to support continuous improvement and leadership updates.

MINIMUM QUALIFICATION REQUIREMENTS

Education

Bachelor’s degree or, equivalent of education and experience sufficient to successfully perform the essential functions of the job may be considered.

Experience

• 1–2 years of experience in customer experience centers, hospitality, brand experience, events, or operations.
• Strong organizational, coordination, and interpersonal skills.

• Experience working with digital and interactive experience platforms.
• Familiarity with experience measurement or continuous improvement practices.

Skills

• Strong customer and stakeholder focus.
• Strong attention to detail and operational excellence.
• Ability to work effectively across functions without direct authority.
• Strong organizational and prioritization skills.
• Problem-solving mindset with a focus on continuous improvement.

LOCATION

Lakewood, Colorado - Onsite (hybrid).

PHYSICAL REQUIREMENTS

• Typical Office Environment requirements include reading, speaking, hearing, close vision, walking, bending, sitting, and occasionally lifting up to twenty pounds.
• The physical demands described here are representative of those that must be met by an associate to successfully perform the essential duties of this job.
• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential duties.

Target Pay Range:  $23.00 to $29.00 -  Hourly pay rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data
Target Bonus on Base:  7.0%

We anticipate this requisition will be open for a minimum of five days, from July 10, 2026. We encourage your prompt application.

At Terumo Blood and Cell Technologies, we provide competitive total reward offerings that consist of compensation, benefits, recognition, along with a wealth of other well-being, work-life and recognition programs which support in unlocking the potential for you and your family. Included in our expansive list of benefits offerings are multiple group medical, dental and vision plans, a robust wellness program, life insurance and disability coverages, also a variety of voluntary programs such as group accident, hospital indemnity, critical illness, pet insurance and much more. To help you save for retirement, we offer a 401(k) plan with a matching contribution and for work-life balance we have vacation and sick time programs for associates. For us, it’s about protecting the personal welfare of our associates and their families, helping to achieve personal goals and offering those extra touches for convenience, security and overall peace of mind.

• Terumo Blood and Cell Technologies is part of Terumo Group, founded in 1921 and headquartered in Tokyo, Japan.
• In 2024, Terumo Blood and Cell Technologies reached $1.5 billion in revenue.
• We employ nearly 8,000 associates globally, with global headquarters in Lakewood, CO, U.S., and regional headquarters in Brussels, Buenos Aires, Singapore and Tokyo.
• We manufacture devices, disposable sets and solutions at our facilities in Belgium, India, Japan, Northern Ireland, the U.S. and Vietnam. Our global presence enables us to serve customers in more than 130 countries.
• Our core values help set our direction, guide our actions and keep us true to our corporate mission of contributing to society through healthcare.
  • Respect – Appreciative of others
  • Integrity – Guided by our mission
  • Care – Empathetic to patients
  • Quality – Committed to excellence
  • Creativity – Striving for innovation
• We contribute to the Leukemia and Lymphoma Society (LLS), raising $2.4 million USD since 2025.

We are proud to be an Equal Opportunity Affirmative Action Employer.  All applicants will be afforded equal opportunity without discrimination because of race, color, religion, sex, gender identity or expression, sexual orientation, marital status, order of protection status, national origin or ancestry, citizenship status, age, physical or mental disability unrelated to ability, military status or an unfavorable discharge from military service.

Terumo Blood and Cell Technologies is committed to providing a safe, healthy and secure working environment. Our Colorado campus locations are tobacco-free workplaces, and we maintain a drug-free workplace and perform pre-employment substance abuse testing and detailed background verification.