Sales & Service Support Specialist

Requisition ID:  31328  

At Terumo Blood and Cell Technologies, our 7,000+ global associates are proud to come to work each day, knowing that what we do impacts the lives of patients around the world.

We make medical devices and related products that are used to collect, separate, manufacture and process various components of blood and cells. With our innovative technologies and service offerings, we touch a patient’s life every second of every day and are committed to continuing to increase the number of patients we serve.

With some of the best and brightest minds in the industry, an unmatched global footprint, comprehensive benefits and a distinct culture, Terumo Blood and Cell Technologies is a great place to work, grow and be part of a team that is focused on making a difference. Consider joining our team and unlock your potential.

JOB TITLE: SALES & SERVICE SUPPORT SPECIALIST           

JOB SUMMARY

The Sales and Service support specialist is responsible for the final part of sales process including sales contracts and order execution. Additional responsibility includes the ownership of technical service contracts and inventory management to support excellence in technical service timelines and effectiveness.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Order management and execution including communication with Customers and Suppliers in particular with Terumo BCT NV and Terumo BCT Inc.
• Delivery of goods management to customers in Poland and to Terumo BCT Polska. 
• Issuing sales invoice including technical service invoices.
• Maintaining Customer registry in local accounting system Symfonia and communication appropriate information to SAP.
• Monitoring and coordinating the execution of sales Contracts.
• Preparing and analysing sales forecast (SIOP). Consolidation of information reporting current variance of actual sales vs SIOP to Sales Team of Region: Poland, Czech and Hungary.
• Coordinating inventory at Terumo BCT Polska in particular spare parts and capital equipment.
• Coordinating Logistics of goods in Poland. Collaboration with Customer Care Team regarding orders execution.
• Managing communication and logistics needed to complain management incoming to email address: reklamacje@terumobct.com, and goods to return.
• Communication and coordination of Quality management system for Terumo BCT Polska – serve as single point of contact for Quality manager
• Invoicing the customer for technical service in Poland, Czech and Hungary in Symfonia and SAP as appropriate
• Promoting and sales of technical service contracts to customers in Poland.
• Acts as a back-up when necessary during sick leave, holidays or in times of high workload.
• Other duties as appropriately assigned by the manager.

MINIMUM QUALIFICATION REQUIREMENTS

Education

Bachelor degree or equivalent through experience.

Skills

• In line with Terumo's Core Values:
  • Respect – Appreciative of others
  • Integrity – Guided by our mission
  • Care       – Empathic to patients
  • Quality   – Committed to excellence
  • Creativity – Striving for innovation

Minimum Requirements:

• Excellent communication/telephone skills in Polish and English
• Excellent knowledge of MS Office Skills (Word, Excel, PowerPoint, Outlook)
• Quick learning ability and sense of urgency
• Positive, upbeat and friendly personality
• Strong ability to understand customer and sales needs
• Eagerness to constantly learn and explore better ways of working
• Ability to see changes or issues as opportunities to improve
• Excellent Team player in a multicultural environment
• Excellent problem solving skills
• Track record in customer service skills
• Previous experience in the healthcare sector
• Awareness of controlled processes and audit preparation

ADDITIONAL INFORMATION

• Based: Poland Office EMEA

• Reporting to:  Sales Administration & Procurement Manager

• Terumo Blood and Cell Technologies is part of Terumo Group, founded in 1921 and headquartered in Tokyo, Japan.
• In 2019, Terumo Blood and Cell Technologies reached $1 billion in revenue.
• We employ nearly 7,000 associates globally, with global headquarters in Lakewood, CO, U.S., and regional headquarters in Brussels, Buenos Aires, Singapore and Tokyo.
• We manufacture devices, disposable sets and solutions at our facilities in Belgium, India, Japan, Northern Ireland, the U.S. and Vietnam. Our global presence enables us to serve customers in more than 130 countries.
• Our core values help set our direction, guide our actions and keep us true to our corporate mission of contributing to society through healthcare.
  • Respect – Appreciative of others
  • Integrity – Guided by our mission
  • Care – Empathetic to patients
  • Quality – Committed to excellence
  • Creativity – Striving for innovation