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Field Support Specialist EMEA

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Date: May 6, 2022

Location: Cairo, EG

Company: Terumo BCT, Inc.

Our ability to grow, develop new capabilities and serve even more patients around the world depends on associates like you, who are passionate about our mission. Thank you for considering this new opportunity to further unlock your potential.

FIELD SUPPORT SPECIALIST EMEA

 

JOB SUMMARY

  • Manage preparation of validation/implementation and troubleshooting projects of Terumo BCT's technology platforms throughout designated region
  • Manage and design customer’s process optimization to ensure a smooth, fast and efficient transfer of technology from pre- sales to routine use at customer sites
  • Act as a regional product expert for training and signing off internal and external associates

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

 

  • Responsible for successful validations and implementations in EMEA.
  • Manage product and process training and sign-off cycle  in EMEA for internal and external assosiates on multiple levels (operational and implementation)
  • Responsible for second-line operational and process troubleshooting for respective platforms in EMEA.
  • Support the development of marketing plans, strategies and promotional materials by platform
  • Support commercial organization with customized customer trainings, presentations, attending  workshops, seminars, congresses etc.
  • When needed provide consultancy service to end customer, perform customer processes analysis and provide corrective actions to enhance quality and efficiency
  • Develop and design Value Stream Mapping (VSM) plans based on evaluating customer processes at target customers.
  • Collaborate with internal stakeholders in EMEA as Local Sales organization, Software Solution, Technical Service etc, to ensure successful and timely mannered project deployment.
  • Support the development of new products and bringing them to the market (provide operational design inputs and support validation process).
  • Support the organization in successful new product launch to the market (Implementation support post CE-validations, clinical trials and marketing trials, assist in reviews of manuals and training material).

 

 

MINIMUM QUALIFICATION REQUIREMENTS

 

Education

University background in Life Sciences or Engineering or equivalent by experience

 

Experience

  • A first work experience in a similar role/ related industry
  • Knowledge of the medical device sector

 

 

Skills

  • In line with Terumo's Core Values:
    • Respect               – Appreciative of others
    • Integrity – Guided by our mission
    • Care      – Empathic to patients
    • Quality – Committed to excellence
    • Creativity – Striving for innovation
  • Excellent written & verbal English language skills
  • Excellent knowledge of local/ regional languages
  • Strong process oriented in compliance with company processes.
  • Excellent communication skills and the ability to use “positive language”
  • Demonstrated skills in project management
  • Commercial acumen/ customer focus
  • Good time management, prioritizing skills
  • Problem- solving skills
  • Strong analytical skills
  • Cross- cultural sensitivity & agility
  •  

 

PROFILE:

  • Ability to work independently and to deal with ambiguity.
  • Ability to assess customer needs & identify commercial opportunities
  • Self- motivating
  • Driven
  • Proactive & initiative- taker
  • Reliable & accountable
  • Understand the basic principles/ limits of change management
  • Flexible mentality (travel up to 60%)

 

Certificates, Licenses, Registrations

Obtain Sign- off on product prior to delivering training

 

ADDITIONAL INFORMATION

  • Based: Brussels office/ field- based- EMEA
  • Reporting to: Field Product and Process Team Manager - EMEA
  • Extensive travelling (up to 60%)

 

 

  • Terumo Blood and Cell Technologies is part of Terumo Group, founded in 1921 and headquartered in Tokyo, Japan.
  • In 2019, Terumo Blood and Cell Technologies reached $1 billion in revenue.
  • We employ nearly 7,000 associates globally, with global headquarters in Lakewood, CO, U.S., and regional headquarters in Brussels, Buenos Aires, Singapore and Tokyo.
  • We manufacture devices, disposable sets and solutions at our facilities in Belgium, India, Japan, Northern Ireland, the U.S. and Vietnam. Our global presence enables us to serve customers in more than 130 countries.
  • Our core values help set our direction, guide our actions and keep us true to our corporate mission of contributing to society through healthcare.
    • Respect – Appreciative of others
    • Integrity – Guided by our mission
    • Care – Empathetic to patients
    • Quality – Committed to excellence
    • Creativity – Striving for innovation


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