Senior Global Commercial Systems & Tools Analyst

Requisition ID:  33493  

At Terumo Blood and Cell Technologies, our 7,000+ global associates are proud to come to work each day, knowing that what we do impacts the lives of patients around the world.

We make medical devices and related products that are used to collect, separate, manufacture and process various components of blood and cells. With our innovative technologies and service offerings, we touch a patient’s life every second of every day and are committed to continuing to increase the number of patients we serve.

With some of the best and brightest minds in the industry, an unmatched global footprint, comprehensive benefits and a distinct culture, Terumo Blood and Cell Technologies is a great place to work, grow and be part of a team that is focused on making a difference. Consider joining our team and unlock your potential.

JOB TITLE  Global Commercial Systems & Tools Senior Analyst

JOB SUMMARY

The Global Commercial Systems & Tools Senior Analyst role will be a critical technical business partner, reporting to the Global Strategic Director of Commercial Operations and with helping to realize strategic commercial operations and commercial excellence initiatives.  This will be accomplished by providing the technical expertise to develop, implement, maintain dashboards and reporting tools in support of global and regional commercial growth strategic imperatives and evolving commercial business needs.

Collaborates cross-functionally with commercial operations, regional sales excellence, commercial finance, marketing and sales in the development and visualization of data from multiple sources for the set-up of business (sales, market & customer) insights, to create additional reporting tools as an input into sales enablement and pricing strategies, to enable active customer management and to monitor success via key performance indicators.

Works proactively and independently while demonstrating a growth mindset to identify and implement process improvements that focus on continuous internal efficiency, organizational accountability, modernization and incremental gains in day-to-day operations.

ESSENTIAL DUTIES

Technical Support to Commercial Strategic Initiatives

• Develop, implement and maintain KPI dashboards that monitor sales effectiveness (including engagement metrics), capture actionable business insights (sales, market and customer) and track to performance (incentives and business performance).  
• Consolidate & synchronize commercial reporting, evaluate and implement a process for continuous improvement.   
• Partner within Commercial Operations/Excellence as a subject matter expert, support and coordinate to leverage technical expertise on systems and tools for the regions.
• Support development of monthly reporting on commercial performance across regions/business areas including the latest trends, initiatives, opportunities, mitigations and share of successes. 
• Ensure data management, monitor accuracy and support process integration with other company core systems and tools (SAP, Adaptive, ServiceMax, etc.).
• Work closely with IT/Financial Systems teams to develop, maintain or enhance commercial systems, tools and reporting.
• Lead training and coaching on systems and tools to keep users up to date with latest enhancements.
• Provide troubleshooting and first line support of global commercial dashboards and reporting.
• Advise on commercial systems and tools strategies, collaborate with stakeholders to develop and implement solutions to build even more efficient and effective sales processes and day to day ways of working.
• Monitor utilization of dashboards and reporting tools, actively seek feedback for improvement and appropriately retire when no longer needed.
• Remain current on commercial systems and tools, new technologies, industry practices and trends, etc.

Strengthen Commercial Operations Processes

• Lead project to automate global and regional incentive performance measurement.
• Participate in and lead small projects that support commercial operations, process optimization and drives consistency across systems, processes, data, analytics and reporting.

MINIMUM QUALIFICATION REQUIREMENTS

Education

Minimum Bachelor’s degree in statistics, mathematics, business or other related majors.

Equivalent of education and experience sufficient to successfully perform the essential functions of the job may be considered.

Experience

Minimum 5 years’ experience with systems & tools supporting commercial operations with a focus on B2B, mid to large-sized, multi-channel, multi-business area organization – preferably in the healthcare space. 

Competencies & Skills :

• In line with Terumo’s Core Values :
  • Respect – Appreciative of others
  • Integrity – Guided by our mission
  • Care – Empathic to patients
  • Quality – Committed to excellence
  • Creativity – Striving for innovation
• Skills :
  • Tech Savviness: Proficiency with automation tools, SFDC, SAP, PowerBI and/or other reporting platforms, knowledge on CPQ or other applications supporting revenue management are a nice to have.
  • Action Oriented and Situational Adaptability:  Strong time management skills with the ability to manage multiple priorities, drive decisions and to take initiative in an evolving environment. Follow-through to meet expected deadlines and strong communication skills to raise up any risk with proposed solutions.
  • Plans and Aligns:  Demonstrated project/program management, communication and organizational skills to lead small strategic initiatives or business improvements initiatives to a successful outcome and to track progress for continuous improvement
  • Cultivates Innovation and Optimizes Work Processes:  Innovative mindset and working style to constructively challenge the status quo; developing more efficient and effective ways of working that are scalable, sustainable and enable better outcomes
  • Communicates Effectively and Values Differences:  Excellent verbal and written communication skills; ability to communicate effectively with and influence at different levels of the organization and without direct authority
  • Organizational/Business Savviness:  Familiarity with commercial, marketing, sales excellence, supply chain functions and objectives to support appropriately with sales enablement, pricing, funnel mgt initiatives and to effectively lead from a change management perspective.
  • Collaboration:  Ability and motivation to create relationships based upon mutual respect and influence cross-functionally, act in an inclusive manner across cross diverse geographies and within a matrix organization

-Or-

An equivalent competency level acquired through a variation of these qualifications may be considered.

Location : Europe (preferably Belgium – hybrid with minimum 2 days in office per week)

Travel frequency 10% (across globe, but primarily to US HQ Denver).

Language English required, other languages are a plus

• Terumo Blood and Cell Technologies is part of Terumo Group, founded in 1921 and headquartered in Tokyo, Japan.
• In 2019, Terumo Blood and Cell Technologies reached $1 billion in revenue.
• We employ nearly 7,000 associates globally, with global headquarters in Lakewood, CO, U.S., and regional headquarters in Brussels, Buenos Aires, Singapore and Tokyo.
• We manufacture devices, disposable sets and solutions at our facilities in Belgium, India, Japan, Northern Ireland, the U.S. and Vietnam. Our global presence enables us to serve customers in more than 130 countries.
• Our core values help set our direction, guide our actions and keep us true to our corporate mission of contributing to society through healthcare.
  • Respect – Appreciative of others
  • Integrity – Guided by our mission
  • Care – Empathetic to patients
  • Quality – Committed to excellence
  • Creativity – Striving for innovation