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IT Support Technician EMEA

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Date: Dec 20, 2020

Location: Brussels, BE

Company: Terumo BCT, Inc.

Requisition ID:  26586  

 

At Terumo Blood and Cell Technologies, our 7,000+ global associates are proud to come to work each day, knowing that what we do impacts the lives of patients around the world.

 

We make medical devices and related products that are used to collect, separate, manufacture and process various components of blood and cells. With our innovative technologies and service offerings, we touch a patient’s life every second of every day and are committed to continuing to increase the number of patients we serve.

 

With some of the best and brightest minds in the industry, an unmatched global footprint, comprehensive benefits and a distinct culture, Terumo Blood and Cell Technologies is a great place to work, grow and be part of a team that is focused on making a difference. Consider joining our team and unlock your potential.

 

JOB TITLE: IT SUPPORT TECHNICIAN

 

JOB SUMMARY

  • Provide technical expertise resolving problems for internal customers of Information Technology Services throughout EMEA
  • Range of tasks include: server, desktop and laptop technical support, systems analysis, installation, testing, maintenance, and end user training under direction of corporate ITS leadership and local business management.  

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

 

SKILLS

  • Primarily responsible for receiving trouble tickets and helping computer users resolve problems with Intel-based personal computers
  • Install, fully configure and support Windows/Intel Server PCs, Laptops and peripheral devices within corporate specifications
  • Troubleshoot and resolve conflicts within the Windows registry and /DLLs of over diverse client applications running concurrently including the MS Office Suite
  • Responsible for project planning to address department/personnel moves, hardware installation. 
  • Assist in resolving various connectivity issues, which may impact a user’s ability to work effectively either remotely or directly connected
  • System Administration: overseeing the performance of routine system maintenance, and hardware repairs as needed performing basic system administration of local server equipment
  • Responsible for creating Exchange and Active Directory security accounts within corporate guidelines
  • - Develop and maintain pertinent documentation and procedures for the technology area according to industry, vendor, and corporate standards  

 

MINIMUM QUALIFICATION REQUIREMENTS

 

Education

Bachelor in Computer Science, Business or equivalent by experience

 

Experience

Between 1 and 4 years experience in a similar role

 

 

 

Skills

  • In line with Terumo's Core Values:
    • Respect  - Appreciative of others
    • Integrity - Guided by our mission
    • Care       - Empathetic to patients
    • Quality   - Committed to excellence
    • Creativity – Striving for innovation
  • Strong overall communication skills
  • Customer focus
  • Good problem solving skills
  • Strong planning & priority setting skills
  • Strong technical learning ability

 

PROFILE:

  • Approachable
  • Good decision quality
  • Team player
  • Solution-oriented/ action-oriented
  • Responsible/ accountable
  • Sense of urgency
  • Willing to learn new technologies
  • Flexible

 

Certificates, Licenses, Registrations

N/A

 

Equipment

N/A

 

ADDITIONAL INFORMATION

  • Based: Brussels office- EMEA

Reporting to: IT Support Supervisor- EMEA.

 

  • Terumo Blood and Cell Technologies is part of Terumo Group, founded in 1921 and headquartered in Tokyo, Japan.
  • In 2019, Terumo Blood and Cell Technologies reached $1 billion in revenue.
  • We employ nearly 7,000 associates globally, with global headquarters in Lakewood, CO, U.S., and regional headquarters in Brussels, Buenos Aires, Singapore and Tokyo.
  • We manufacture devices, disposable sets and solutions at our facilities in Belgium, India, Japan, Northern Ireland, the U.S. and Vietnam. Our global presence enables us to serve customers in more than 130 countries.
  • Our core values help set our direction, guide our actions and keep us true to our corporate mission of contributing to society through healthcare.
    • Respect – Appreciative of others
    • Integrity – Guided by our mission
    • Care – Empathetic to patients
    • Quality – Committed to excellence
    • Creativity – Striving for innovation


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