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IT Supervisor EMEA

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Date: May 9, 2022

Location: Brussels, BE

Company: Terumo BCT, Inc.

JOB SUMMARY

This position is responsible for the overall leadership of the EMEA group of technical staff within global Information Technology Services.  Position provides group leadership and tactical supervision; management of projects, budgets and day-to-day activities; senior technical expertise on IT-related incidents and problems; and is responsible for the overall effectiveness of the regional ITS function and its relationships within the business.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

 

SKILLS

  • Ensure fulfillment of all ITS responsibilities in the EMEA region, including:
    • Establishing customer-focused priorities for allocating staff, technical and financial resources
    • Identifying, acquiring, implementing and sustaining solutions to business needs for office technology (fixed- and mobile-client computing, server administration, networking, VoIP, voice and video conferencing, and related technologies).
      • Research new technology in response to business needs
      • Work with other ITS staff and suppliers to define solutions
      • Implement solutions
      • Support solutions by responding to service incidents (e.g., trouble tickets).  This responsibility is expected to require 50% of working time
    • Interacting with stakeholders (suppliers, teammates, colleagues in other regions, etc.) and internal customers to achieve and maintain high levels of customer service and high quality customer experiences
    • Communicating with stakeholders in accordance with their needs
    • Leading the regional ITS group by selecting, developing, coaching, and training technical staff, currently 4 associates.
    • Creating and managing within the annual financial budget
  • Understand the regional; business, legal and regulatory IT climate.  (Privacy laws, etc)
  • Coordinate and communication with all businesses, countries and sites for ITS-related tasks.
  • Implement and sustain the company’s Global Service Model in the EMEA region.
  • Work closely with US-based ITS staff to ensure global coordination and value optimization.
  • Maintain “hands on” technical proficiency in all relevant information technologies, including computing, voice and data networking, and typical office-based equipment (printers, scanners, telephones, etc.).
  • Follow and live the Terumo BCT corporate values and beliefs, and be an active part of promoting the beliefs throughout the organization.
  • Occasional travel throughout EMEA and to US is required (expect 10-15%).

MINIMUM QUALIFICATION REQUIREMENTS

 

Education

Knowledge required to perform at this level is generally acquired through completion of an Information Science-oriented Bachelors degree and/or a minimum of 5 years of related work experience.

 

Experience

  • 2-5 years of experience as a group supervisor or technical lead with management accountabilities in selecting, developing, coaching, and training others in an organizational setting.
  • 5-7 years of hands-on, technical experience in office and/or data-center computing environments, primarily Microsoft Windows (client and/or server), and demonstrated technical competence in data networking and VoIP systems.
     

Skills

  • In line with Terumo's Core Values:
    • Respect         - Appreciative of others
    • Integrity        - Guided by our mission
    • Care               - Empathetic to patients
    • Quality          - Committed to excellence
    • Creativity – Striving for innovation
  • Technical proficiency in all areas of office- and mobile-based computing and networking, including Microsoft Windows (client and server), data networking (LAN and WAN), voice networking (VoIP and voice conferencing), video conferencing, smart phones, and use of peripherals (printers, scanners, storage arrays, etc).
  • Ability to adapt easily to multiple cultural influences in order to establish a solid understanding of situations quickly, and to develop constructive working relationships with stakeholders (internal and external) who are culturally and functionally diverse.
  • Dedicated to quality client service and is proactive and responsive to client needs.
  • Requires initiative to continue lifelong learning.
  • Working knowledge of financials.
  • Working language is English.  Very good knowledge of English is required, with effective oral and written communication skills and the ability to communicate technical information to non-technical personnel.  Proficiency in 1 additional European language
  • Familiarity with ITIL-based service management is a plus.


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