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Cell Therapy Technology Field Application Scientist

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Date: Apr 30, 2021

Location: Brussels, BE

Company: Terumo BCT, Inc.

Requisition ID:  27503  

 

At Terumo Blood and Cell Technologies, our 7,000+ global associates are proud to come to work each day, knowing that what we do impacts the lives of patients around the world.

 

We make medical devices and related products that are used to collect, separate, manufacture and process various components of blood and cells. With our innovative technologies and service offerings, we touch a patient’s life every second of every day and are committed to continuing to increase the number of patients we serve.

 

With some of the best and brightest minds in the industry, an unmatched global footprint, comprehensive benefits and a distinct culture, Terumo Blood and Cell Technologies is a great place to work, grow and be part of a team that is focused on making a difference. Consider joining our team and unlock your potential.

 

CTT Field Application Scientist

 

JOB SUMMARY

Working with direction, supports the success of the business through applied clinical expertise including designing, developing, and delivering customer focused training. Provides equipment functionality analysis and problem solving services in either a field or headquarters environment. 

 

DUTIES AND RESPONSIBILITIES
Product Support & Training

  • Works within a regional/global/customer environment to provide application support and training delivery for all product applications.
  • Works with Innovation & Development (I&D), sales, marketing, customer support, and other departments to develop assessment and training tools to aid in new therapeutic and research development, clinical and commercial applications and  implementation for in-house personnel, distributors and customers throughout EMEA.
  • Provides design input and develops independent study and computer/web-based training.
  • Delivers master level training for global associates and customers including unique elements required for each customer to meet anticipated product usage.
  • Support regulatory requirements for stem cell therapy.
  • Demonstrates a high level of technical and professional knowledge of cell expansion.  Keeps up with current developments and trends in the industry. 
     
    Project Management
  • Provides excellent project management using appropriate tools for effective organization of the implementation process from the pre-sales phase to customer training and implementation to the on-going post implementation phase.
  • Manages an efficient translation process for customers using manual or other processes and transitioning to Terumo BCT (TBCT) automation.  Prioritizes, determines tasks and resources, schedules, leverages resources, and produces results within the scope of the position.
  • Responsible for applying technical and business knowledge to analyze, recommend, and implement procedures and standards in various technology and service areas.

    Customer Evaluations
  • Provides an assessment of technical, clinical, and operating processes in current and potential customer locations.  Performs a needs analysis at the customer’s site to support the implementation of TBCT products and services. Implements support tools for troubleshooting and optimization of products and applications
  • Assists in customer evaluations including design, site selection, training of site participants, and monitoring.
  • Assists customer teams in policy, procedure, and protocol development.
  • Manage customer evaluations alongside the sales team for short (e.g., 1 month) and long (e.g., 6 months) evaluation periods.
  • Works in concert with the sales consultant and the customer to establish appropriate and on-going monitoring of customer applications of TBCT’s technology within the customer’s processes to assure optimum usage of the technology to meet customer needs. 

    Communication
  • Guides, supports, and provides expert level call support for customers, distributors, and internal sales team.
  • Participates in a multidisciplinary team environment to assess needs, provide support, and resolve customer issues. Participates on cross-functional teams in the evaluation, field verification, implementation, and enhancement of products.
  • Facilitates the capture and sharing of knowledge within the specific area of expertise through journal review, training opportunities, and knowledge management system.
  • Provides content expertise for operator manuals and product documentation required for worldwide implementation of products.
  • Performs ongoing market assessment of customers' technical needs and problems
  • Transfers knowledge of implementation process to other areas of the company, i.e. sales, marketing, research and development, and others.
  • Clearly conveys information and ideas through a variety of media. Effectively meets or exceeds customer needs, builds productive customer relationships, and takes responsibility for customer’s satisfaction and loyalty.

    Problem Solving
  • Performs an ongoing assessment of customers’ technical needs and problems as identified through call reports and input from field activities.
  • Documents and provides written solutions to recurring problems including improved communication and revision of training materials as need.
  • Assists in assessing customer needs and process/operational issues in complex accounts where implementation is delayed. 
  • Performs ongoing market assessment of customers’ technical needs and problems.
  • Champions ongoing process assessment and implementation of change when appropriate.
  • Identifies and solves complex or unusual customer issues in a timely manner.

 

MINIMUM QUALIFICATION REQUIREMENTS

Education

Knowledge necessary to perform at this level is generally acquired through a Master's Degree, PHD (preferred) or equivalent experience.

 

Experience

  • Two to four years of relevant technical experience in cell processing and/or immunotherapy development.
  • Experience in customer facing role and training of internal or external customers, sales, marketing and customer support.  
  • Experienced with project management with the ability to facilitate cross-functional team interaction and conflict confrontation/resolution.
  • Experience in travel to customers sites.

Skills

  • In line with Terumo's Core Values:
    • Respect               – Appreciative of others
    • Integrity – Guided by our mission
    • Care      – Empathic to patients
    • Quality – Committed to excellence
    • Creativity – Striving for innovation
  • Excellent written and spoken communication skills in English. French would be beneficial but is not a requirement.
  • Ability to assess customer needs, and competition within the context of product and business capabilities and the ability to translate this assessment into a workable strategy.
  • Strong, demonstrated expertise in product and cell expansion knowledge.
  • Demonstrated ability and desire to teach.  Ability to interact professionally and effectively with customers and technical staff.
  • Ability to diagnose, understand, solve, and present solutions to complex system issues.
  • Ability to effectively communicate technical material in a non-technical manner.
  • Demonstrated training delivery expertise.

 

ADDITIONAL INFORMATION

  • Frequent travel of 3-4 days per week, and occasional global travel to company meetings or conferences, requiring valid passport.
  • Based: Field based – ideally Benelux or UK
  • Reporting to: Cell Processing Specialist Manager

 

 

 

 

 

 

 

 

 

  • Terumo Blood and Cell Technologies is part of Terumo Group, founded in 1921 and headquartered in Tokyo, Japan.
  • In 2019, Terumo Blood and Cell Technologies reached $1 billion in revenue.
  • We employ nearly 7,000 associates globally, with global headquarters in Lakewood, CO, U.S., and regional headquarters in Brussels, Buenos Aires, Singapore and Tokyo.
  • We manufacture devices, disposable sets and solutions at our facilities in Belgium, India, Japan, Northern Ireland, the U.S. and Vietnam. Our global presence enables us to serve customers in more than 130 countries.
  • Our core values help set our direction, guide our actions and keep us true to our corporate mission of contributing to society through healthcare.
    • Respect – Appreciative of others
    • Integrity – Guided by our mission
    • Care – Empathetic to patients
    • Quality – Committed to excellence
    • Creativity – Striving for innovation


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