Connectivity Solutions Consultant

Requisition ID:  33541  

At Terumo Blood and Cell Technologies, our 7,000+ global associates are proud to come to work each day, knowing that what we do impacts the lives of patients around the world.

We make medical devices and related products that are used to collect, separate, manufacture and process various components of blood and cells. With our innovative technologies and service offerings, we touch a patient’s life every second of every day and are committed to continuing to increase the number of patients we serve.

With some of the best and brightest minds in the industry, an unmatched global footprint, comprehensive benefits and a distinct culture, Terumo Blood and Cell Technologies is a great place to work, grow and be part of a team that is focused on making a difference. Consider joining our team and unlock your potential.

JOB SUMMARY

The Connectivity Solutions Consultant is responsible for identifying opportunities to maximize the value of the company's connectivity and data analysis solutions. This role focuses on leveraging data to provide responses and solutions for external and internal customers, enhancing their experience, fostering loyalty, protecting market share, and driving direct sales. Working under general supervision and reporting to the SWS Commercial Manager, this role requires strong analytical thinking, project management skills, and the ability to communicate complex concepts effectively.

ESSENTIAL DUTIES

• Identify and develop business opportunities to enhance the utilization of connectivity and data analysis solutions.
• Analyze customer and market data to provide insights that drive business decisions and customer engagement.
• Support customers in implementing data-driven solutions that improve operational efficiency and business outcomes.
• Assist the sales team by providing actionable insights based on customer data and market trends.
• Support the development of data-driven insights to improve customer experience and retention.
• Promote service-based solutions as value-added offerings beyond traditional product sales.
• Establish and maintain strong relationships with key stakeholders to drive service adoption and business growth.
• Collaborate with internal teams to refine and expand service offerings based on customer needs and market feedback.
• Provide training and consultation to customers on best practices for data utilization.
• Ensure the successful execution of data analysis projects and service delivery to clients.
• Monitor key performance indicators (KPIs) related to service adoption, customer satisfaction, and revenue impact, sharing insights with internal teams.
• Collaborate with internal teams to refine and expand service offerings based on customer needs and market feedback.
• Provide pre-sales analytical support by identifying data-driven value propositions for clients in coordination with the sales team.
• Conduct customer training and knowledge-sharing sessions focused on data interpretation, service value, and best practices.
• Participate in customer feedback loops and business reviews, ensuring continuous improvement of data-driven service offerings.

OTHER DUTIES AND RESPONSIBILITIES

• Work closely with cross-functional teams, including sales, marketing, and customer support, to optimize service commercialization efforts.
• Participate in industry events and conferences to enhance brand awareness and establish professional networks.
• Contribute to the strategic planning and continuous improvement of service offerings.
• Generate reports on key performance metrics, customer feedback, and service adoption trends.
• Develop customer-facing reports and presentations to enhance business performance visibility.

MINIMUM QUALIFICATION REQUIREMENTS

Education

• Equivalent education and experience sufficient to successfully perform the essential duties of the job may be considered.
• Additional qualifications or certifications in Data Management, Data Science, and/or Project Management will be considered a differential.
• English: advanced level
• Portuguese: would be considered a differential

Experience

• Minimum of 3-5 years of experience in business development, sales, data analysis, or project management.
• Experience in the healthcare, medical devices, or technology industry.

Skills

• Strong analytical and problem-solving skills with the ability to extract valuable insights from data.
• Ability to translate complex data into actionable business strategies.
• Excellent communication skills, both verbal and written, with the ability to present findings clearly to diverse audiences.
• Able to work cooperatively and effectively in a team environment to achieve common goals and results
• Customer-focused mindset with a strong understanding of user experience and market dynamics.
• Knowledge and use of relevant PC software applications and skills to use them effectively.
• Strong project management skills with the ability to prioritize tasks and meet deadlines.
• Strong self-management and autonomy, with the ability to work effectively without strict supervision.
• Proactive and goal-oriented mindset, capable of identifying priorities and driving projects independently.
• Ability to work independently and collaboratively in a fast-paced, evolving environment.

• Terumo Blood and Cell Technologies is part of Terumo Group, founded in 1921 and headquartered in Tokyo, Japan.
• In 2019, Terumo Blood and Cell Technologies reached $1 billion in revenue.
• We employ nearly 7,000 associates globally, with global headquarters in Lakewood, CO, U.S., and regional headquarters in Brussels, Buenos Aires, Singapore and Tokyo.
• We manufacture devices, disposable sets and solutions at our facilities in Belgium, India, Japan, Northern Ireland, the U.S. and Vietnam. Our global presence enables us to serve customers in more than 130 countries.
• Our core values help set our direction, guide our actions and keep us true to our corporate mission of contributing to society through healthcare.
  • Respect – Appreciative of others
  • Integrity – Guided by our mission
  • Care – Empathetic to patients
  • Quality – Committed to excellence
  • Creativity – Striving for innovation