Product Specialist Francophone Africa & Maghreb

Requisition ID:  29662  

At Terumo Blood and Cell Technologies, our 7,000+ global associates are proud to come to work each day, knowing that what we do impacts the lives of patients around the world.

We make medical devices and related products that are used to collect, separate, manufacture and process various components of blood and cells. With our innovative technologies and service offerings, we touch a patient’s life every second of every day and are committed to continuing to increase the number of patients we serve.

With some of the best and brightest minds in the industry, an unmatched global footprint, comprehensive benefits and a distinct culture, Terumo Blood and Cell Technologies is a great place to work, grow and be part of a team that is focused on making a difference. Consider joining our team and unlock your potential.

PRODUCT SPECIALIST FRANCOPHONE AFRICA AND MAGHREB

JOB SUMMARY

Working  in partnership with the Middle Africa and Maghreb region sales team teams, the individual is responsible to support blood center segment and therapeutic sales in designated areas, through:

• Leading implementation of Terumo BCT's technology platforms throughout designated region
• Ensuring a smooth, fast and efficient transfer of technology from pre- sales to routine use at customer sites
• Assisting the sales team in identifying and qualifying Sales Opportunities and assist in designing the solution
• Providing customer training and support

ESSENTIAL DUTIES AND RESPONSIBILITIES

Responsibilities of the role includes but are not limited to

• Contribute to initiatives that better the customer experience
  • Responsible for conducting customer training throughout the designated area
  • Provide on-call and on-site operational troubleshooting  related to assigned technologies
  • Maintain high level of product knowledge in the technology to successfully demonstrate systems to external customers
  • Provide critical insights to sales and marketing teams as a means to improve our developing platform, solutions, and services.

• Drive expansion and adoption of our technologies and services.
  • Support customer onboarding process and routine use throughout the designated area
  • Execute effective transfer of knowledge to external customers during trainings at the customer site and at centrally organized trainings, presentations at workshops/Succession meetings
  • Maintain high customer satisfaction and introduce new, valuable features as they become relevant on the customer journey.
  • Assist the sales team in driving and managing renewals
  • Build strong working relationship with internal/external customers in order to achieve the goals related to the essential duties and responsibilities

MINIMUM QUALIFICATION REQUIREMENTS

Education:

• Bachelor in Life Sciences, Nursing, or Engineering or equivalent by experience.
• Fluent French speaker and a working Knowledge of English.

Experience:

•  Knowledge of the medical device sector in Francophone Africa and the Maghrebs.
•  Experience understanding business products & therapy applications

Skills

• In line with our core values:

• Respect         - Appreciative of others
• Integrity        - Guided by our mission
• Care              - Empathic to patients
• Quality          - Committed to excellence
• Creativity      - Striving for innovation
• Strong communication skills; especially in delivering trainings on highly technical areas
• Demonstrated skills in project management and priotization
• Excellent creative and critical thinking skills
• Works effectively in diverse, multi-cultural workplace

Certificates, Licenses, Registrations

Obtain Sign- off on products prior to delivering training

ADDITIONAL INFORMATION

• This position will be based in Ivory Coast.

• This position will report to the Country Manager Middle Africa

• Frequent travelling in both regions (up to 70%)    

• Terumo Blood and Cell Technologies is part of Terumo Group, founded in 1921 and headquartered in Tokyo, Japan.
• In 2019, Terumo Blood and Cell Technologies reached $1 billion in revenue.
• We employ nearly 7,000 associates globally, with global headquarters in Lakewood, CO, U.S., and regional headquarters in Brussels, Buenos Aires, Singapore and Tokyo.
• We manufacture devices, disposable sets and solutions at our facilities in Belgium, India, Japan, Northern Ireland, the U.S. and Vietnam. Our global presence enables us to serve customers in more than 130 countries.
• Our core values help set our direction, guide our actions and keep us true to our corporate mission of contributing to society through healthcare.
  • Respect – Appreciative of others
  • Integrity – Guided by our mission
  • Care – Empathetic to patients
  • Quality – Committed to excellence
  • Creativity – Striving for innovation