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Clinical Specialist

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Date: Apr 21, 2021

Location: Sydney, NSW, AU

Company: Terumo BCT, Inc.

Requisition ID:  27469  

 

At Terumo Blood and Cell Technologies, our 7,000+ global associates are proud to come to work each day, knowing that what we do impacts the lives of patients around the world.

 

We make medical devices and related products that are used to collect, separate, manufacture and process various components of blood and cells. With our innovative technologies and service offerings, we touch a patient’s life every second of every day and are committed to continuing to increase the number of patients we serve.

 

With some of the best and brightest minds in the industry, an unmatched global footprint, comprehensive benefits and a distinct culture, Terumo Blood and Cell Technologies is a great place to work, grow and be part of a team that is focused on making a difference. Consider joining our team and unlock your potential.

 

JOB SUMMARY

 

Working independently, the field based Clinical Specialist delivers customer training and on-site support to new and existing customers. The Clinical Specialist supports troubleshooting and problem-solving efforts by acting as a subject matter expert to internal and external customers.

 

REPORTING

 

  • Reports to the Clinical Lead Australia.

 

ESSENTIAL DUTIES

  • Achieves product training certification for all Terumo BCT products (inclusive of Cellex, Optia and Trima) to support the territory needs and function as a subject matter expert for internal and external customers.
  • Executes effective transfer of knowledge to customers during on-site and virtual training.
  • Provides clinical or application training support to field associates.
  • Identifies and solves complex and/or unusual customer problems.
  • Utilizes SalesForce.Com to document all customer interactions while providing written and provides written solutions to recurring problems, including the training of others.
  • Identifies the need for, defines, and develops training programs using existing Terumo BCT tools or by creating new material following the company’s standards and processes
  • Assists in trials including design, training of site participants and clinical monitoring.
  • Performs ongoing market assessment of customers' technical needs and problems.
  • Analyzes therapy trends in the marketplace and communicates to necessary departments.
  • Provides detailed account feedback to Account Managers and makes recommendations to improve customer satisfaction.
  • Travels and supports sites outside of allocated territory when required.
  • Actively contributes to the preparation and presents at Successions training programs.
  • Supports field sales initiatives by solving complex or unusual clinical and application problems.
  • Efficient handling of customer complaints and concerns as well as providing timely feedback.
  • Interacts as a field expert with other functional areas of Terumo BCT to develop a thorough exchange of planning and information.
  • Transfers knowledge of therapeutic apheresis and blood component segment clinical needs and processes to other areas of the company, i.e. sales, marketing and R&D departments.
  • Provides phone support to customers during and after hours, including weekend on call.

 

MINIMUM QUALIFICATION REQUIREMENTS

Education

 

Bachelor’s degree or equivalent of education and experience sufficient to successfully perform the essential functions of the job may be considered.

 

Experience

  • Minimum 5 years of relevant application or clinical experience, or,
  • Minimum 5 years of successful clinical support or relevant experience in a field sales or marketing environment.

 

Skills

  • Strong, demonstrated expertise in product and therapy knowledge.
  • Demonstrated ability to learn quickly
  • Demonstrated ability and desire to teach.
  • Demonstrated self-confidence and effectiveness in dealing with a wide variety of student types.
  • Demonstrated ability to design and develop training programs and documentation.
  • Ability to interact professionally and effectively with customers, physicians, nurses and other technical medical staff.
  • Demonstrated and effective leadership skills.
  • Knowledge and use of relevant PC software applications and skills to use them effectively.
  • Demonstrated ability to communicate effectively both verbally and in writing.

 

-Or-

 

An equivalent competency level acquired through a variation of these qualifications may be considered.

 

Certificates, Licenses, Registrations

 

A valid Driver’s License is required.

 

PHYSICAL REQUIREMENTS

Travel required (up to 50%).

 

Terumo Blood and Cell Technologies is part of Terumo Group, founded in 1921 and headquartered in Tokyo, Japan. In 2019, Terumo Blood and Cell Technologies reached $1 billion in revenue.  We employ nearly 7,000 associates globally, with global headquarters in Lakewood, CO, U.S., and regional headquarters in Brussels, Buenos Aires, Singapore and Tokyo.  We manufacture devices, disposable sets and solutions at our facilities in Belgium, India, Japan, Northern Ireland, the U.S. and Vietnam. Our global presence enables us to serve customers in more than 130 countries.


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