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Technical Support Specialist

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Date: Dec 25, 2020

Location: Leuven, BE

Company: Terumo BCT, Inc.

Requisition ID:  26629  

 

At Terumo Blood and Cell Technologies, our 7,000+ global associates are proud to come to work each day, knowing that what we do impacts the lives of patients around the world.

 

We make medical devices and related products that are used to collect, separate, manufacture and process various components of blood and cells. With our innovative technologies and service offerings, we touch a patient’s life every second of every day and are committed to continuing to increase the number of patients we serve.

 

With some of the best and brightest minds in the industry, an unmatched global footprint, comprehensive benefits and a distinct culture, Terumo Blood and Cell Technologies is a great place to work, grow and be part of a team that is focused on making a difference. Consider joining our team and unlock your potential.

 

JOB TITLE: TECHNICAL SUPPORT SPECIALIST

 

JOB SUMMARY

 

Provide technical support and training on the designated equipment to internal and external engineers, customers and other departments.

 

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Provide second line support to solve technical equipment issues through phone, e-mail or on-site visits.
  • Conduct Technical Service Trainings to internal and external engineers, both inhouse and on-site on the designated equipment.
  • For designated equipment: (co-)develop technical content to be used in trainings, service manuals, preventive maintenance and troubleshooting procedures, …
  • Communicates technical findings to appropriate in-house associates or to suppliers (e.g. I&D, product specialist, marketing, medical affairs, field support …)
  • Collaborate or take the lead on dedicated projects.
  • Pre- and Post-Sales support on designated equipment and their applications.
  • Complete administration and documentation per organization policy and procedures.
  • Work and collaborate effectively with colleagues, commercial representatives, customer care representatives, clinical specialists and customers, I&D….
  • Provide training and support on any other additional equipment as assigned.
  • Active participation in appropriate cross functional teams (I&D group, Operations Group, etc.) through conference calls and regular face to face meetings.
  • Facilitates communication between the regional service teams.
  • Perform any other additional duties or projects as assigned.

 

MINIMUM QUALIFICATION REQUIREMENTS

 

Education

Min. 3 years of technical higher education and/or equivalent of min. 5 years of relevant experience

 

Experience

Min. 5 years as a Technical Service Engineer or another technical support function, preferably in the healthcare sector.

 

 

Skills

  • In line with Terumo BCT Core Competencies:
    • Respect                - Appreciative of others
    • Integrity               - Guided by our mission
    • Care                      - Empathetic to patients
    • Quality                 - Committed to excellence
    • Creativity            - Striving for innovation
  • Very strong analytical thinker, trouble shooter and problem solver.
  • Good Presentation and training skills
  • Very good oral and written communication skills in English – any other European language is a plus
  • Good  IT skills, knowledge of basic networking
  • Relates well to a wide variety of cultures
  • Requires the ability of self-management
  • Good team player
  • Business acumen and commercial skills
  • Demonstrated accountability for service administrative tasks, with eye for accuracy
  • Demonstrated commitment to ongoing learning and professional development
  • Possesses a valid driving license for a car

 

Certificates, Licenses, Registrations

  • Obtain Sign-off on products prior to conduct trainings

 

ADDITIONAL INFORMATION

  • Based: Terumo BCT Leuven office
  • Position may require approximately 30% travel abroad

Reporting to : Technical Service Supervisor

 

  • Terumo Blood and Cell Technologies is part of Terumo Group, founded in 1921 and headquartered in Tokyo, Japan.
  • In 2019, Terumo Blood and Cell Technologies reached $1 billion in revenue.
  • We employ nearly 7,000 associates globally, with global headquarters in Lakewood, CO, U.S., and regional headquarters in Brussels, Buenos Aires, Singapore and Tokyo.
  • We manufacture devices, disposable sets and solutions at our facilities in Belgium, India, Japan, Northern Ireland, the U.S. and Vietnam. Our global presence enables us to serve customers in more than 130 countries.
  • Our core values help set our direction, guide our actions and keep us true to our corporate mission of contributing to society through healthcare.
    • Respect – Appreciative of others
    • Integrity – Guided by our mission
    • Care – Empathetic to patients
    • Quality – Committed to excellence
    • Creativity – Striving for innovation


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