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Sr Manager Technical Excellence

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Date: Sep 14, 2021

Location: Lakewood, CO, US

Company: Terumo BCT, Inc.

Requisition ID:  28055  

 

At Terumo Blood and Cell Technologies, our 7,000+ global associates proud to come to work each day, knowing that what we do impacts the lives of patients around the world.

 

We make medical devices and related products that are used to collect, separate, manufacture and process various components of blood and cells. With our innovative technologies and service offerings, we touch a patient’s life every second of every day and are committed to continuing to increase the number of patients we serve.

 

With some of the best and brightest minds in the industry, an unmatched global footprint, comprehensive benefits and a distinct culture, Terumo Blood and Cell Technologies is a great place to work, grow and be part of a team that is focused on making a difference. Consider joining our team and unlock your potential. 

JOB TITLE:  Sr. Manager, Technical Excellence

 

JOB SUMMARY

Provides strategic leadership and direction to field based Blood Services Specialist and Clinical Apheresis Services Specialist involved in the implementation of Blood, Cell, and Healthcare applications.  Exercises considerable judgment in determining training objectives and methods that will meet the needs of the business and customers. Active participant on the NA Commercial Leadership Team. Develops, validates, delivers, and/or manages the technical training programs and related activities.  Acts as key communication link between the Market Development Managers, Sales Team and senior sales management. Works cross-functionally with CTT Cell Processing Specialist team, Operations and the Quality, Regulatory, Customer Support groups to ensure we have consistency throughout customer touch points.  Frequently participates in negotiations with potential customers as the technical expert.  Conducts and participates as necessary in defined clinical and/or laboratory work, or trials, involving Terumo BCT products, and/or products or applications from collaborating organizations. 

 

ESSENTIAL DUTIES

  • Key leader in assessing training needs and conceptualizing training programs requiring creativity, a high level of expertise in applying training theory and methodology, and the ability to lay out complex information in an understandable and usable format. Strives to continuously improve process.
  • Significant responsibility in maintaining relationships with key external customers and other hospital, blood center, cell manipulation professionals, representatives of professional organizations with whom the business is affiliated, and internally within the business. 
  • Influences matters of moderate to high impact on current and potential customers.
  • Evaluates internal and external requests for technical information, determines appropriate sources of technical expertise, devises plan for support, and coordinates/deploys team as needed.
  • Partners with internal departments to support product & project launches, transitioning in-line regional marketing plans to field applications and leadership of field based training resources.
  • Assesses customer communication, documentation programs, and support tools for efficacy via customer and clinical / technical group feedback as well as objective research.
  • Collaborates with the North American field organizations who support hospital, blood center, cell manipulation customer segments, including: sales, regional and global strategic marketing, and customer support to successfully penetrate business opportunities.
  • Partnering with sales consultants, creates strategy to increase product utilization via analysis of business warehouse data, outcome review dlogs / dashboards, monitoring product performance, disposables utilization, and competitor product functionality & performance.
  • Leads team who supports achievement of sales and market share/penetration goals by assisting customers in the optimal use of products.
  • Develops and implements training plans for product systems, and/or product enhancements, ensuring proper understanding of positioning strategies.  Leads pre-launch, launch, and post-launch training activities with cross-functional partners.
  • Organizes, coordinates, and presents product seminars for current and potential customers and sales/clinical / technical associates, including competitor product functionality vs. TBCT.
  • Conduct, analyze, and report measures of customer satisfaction and validate learning experiences.  Provide measures of application and business impact for major training curriculum.

  

MINIMUM QUALIFICATION REQUIREMENTS

 

Education

Knowledge necessary to perform in this position is generally acquired through a relevant Bachelor’s degree, or equivalent of education and experience sufficient to successfully perform the essential functions of the job may be considered.

 

Experience

Minimum 10 years’ experience in a clinical training or product support role.

Minimum 5 years’ experience in sales and/or marketing preferred.

Experience with hospital infrastructure advanced training programs preferred.

Experience with blood collection and transfusion infrastructure advanced training programs preferred.

 

Skills

  • Demonstrated leadership attributes and ability.
  • Excellent communication skills, presentation, written and verbal.
  • Extensive ability to develop people and teams.
  • Knowledge of LEAN, Six Sigma and Gemba Principles.
  • Extensive knowledge of how product applications/therapies are used and the markets for which they are used
  • Advanced sales and marketing techniques and extensive experience of implementation, clinical and process improvement requirements.
  • Extensive knowledge of sales/marketing strategic planning and program delivery.
  • Demonstrated analytical thinking skills and the ability to solve problems and develop programs with creativity and good judgment.
  • Intimate knowledge of domestic and a working knowledge of TA/CT/BCS worldwide North American marketplace dynamics and Terumo BCT global marketing strategy (product, price, channels and distribution, and competition)
  • Ability to assess customer needs and market trends within the context of product and business capabilities and the ability to translate this assessment into a workable selling strategy.
     

Certificates, Licenses, Registrations

  • A valid Driver’s License is required.

 

PHYSICAL REQUIREMENTS

Typical Office Environment requirements include: reading, speaking, hearing, close vision, walking, bending, sitting, and occasional lifting.

 

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential duties of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

 

Additional Physical Requirements

  • Extensive overnight travel required (> 50%)

 

 

Target Pay Range:  $130,000.00 to $165,000.00  -  Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data
Target Bonus on Base:  20.0%

 

At Terumo Blood and Cell Technologies, we provide competitive total reward offerings that consist of compensation, benefits, recognition, along with a wealth of other well-being, work-life and recognition programs which support in unlocking the potential for you and your family. Included in our expansive list of benefits offerings are multiple group medical, dental and vision plans, a robust wellness program, life insurance and disability coverages, also a variety of voluntary programs such as group accident, hospital indemnity, critical illness, pet insurance and much more. To help you save for retirement, we offer a 401(k) plan with a matching contribution and for work-life balance we have vacation and sick time programs for associates. For us, it’s about protecting the personal welfare of our associates and their families, helping to achieve personal goals and offering those extra touches for convenience, security and overall peace of mind.

 

  • Terumo Blood and Cell Technologies is part of Terumo Group, founded in 1921 and headquartered in Tokyo, Japan.
  • In 2019, Terumo Blood and Cell Technologies reached $1 billion in revenue.
  • We employ nearly 7,000 associates globally, with global headquarters in Lakewood, CO, U.S., and regional headquarters in Brussels, Buenos Aires, Singapore and Tokyo.
  • We manufacture devices, disposable sets and solutions at our facilities in Belgium, India, Japan, Northern Ireland, the U.S. and Vietnam. Our global presence enables us to serve customers in more than 130 countries.
  • Our core values help set our direction, guide our actions and keep us true to our corporate mission of contributing to society through healthcare.
    • Respect – Appreciative of others
    • Integrity – Guided by our mission
    • Care – Empathetic to patients
    • Quality – Committed to excellence
    • Creativity – Striving for innovation
  • We contribute to the Leukemia and Lymphoma Society (LLS), raising $1.3 million USD since 2007.

 

We are proud to be an Equal Opportunity Affirmative Action Employer.  All applicants will be afforded equal opportunity without discrimination because of race, color, religion, sex, gender identity or expression, sexual orientation, marital status, order of protection status, national origin or ancestry, citizenship status, age, physical or mental disability unrelated to ability, military status or an unfavorable discharge from military service.

 

Terumo Blood and Cell Technologies is committed to providing a safe, healthy and secure working environment. Our Colorado campus locations are tobacco-free workplaces and we maintain a drug-free workplace and perform pre-employment substance abuse testing and detailed background verification. 


Nearest Major Market: Denver

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