Share this Job

Sr Manager Digital Experience and Marketing Technology

Apply now »

Date: Dec 2, 2021

Location: Lakewood, US

Company: Terumo BCT, Inc.

Requisition ID:  28299  

 

At Terumo Blood and Cell Technologies, our 7,000+ global associates proud to come to work each day, knowing that what we do impacts the lives of patients around the world.

 

We make medical devices and related products that are used to collect, separate, manufacture and process various components of blood and cells. With our innovative technologies and service offerings, we touch a patient’s life every second of every day and are committed to continuing to increase the number of patients we serve.

 

With some of the best and brightest minds in the industry, an unmatched global footprint, comprehensive benefits and a distinct culture, Terumo Blood and Cell Technologies is a great place to work, grow and be part of a team that is focused on making a difference. Consider joining our team and unlock your potential. 

JOB SUMMARY

The Digital Experience and Marketing Technology Leader is an instrumental role that drives the digital strategy for our next generation of digital technologies and brand awareness. This leader is responsible for developing the overall digital and social omnichannel plans to attract customers and optimize their digital experience.

 

Leads the development and execution of omnichannel campaigns for varying audiences through a deep understanding and application of digitally driven customer insights while providing recommendations that increase conversion rates across digital platforms.

 

Drives overall quality, vision, innovation, strategy, and execution of digital marketing deliverables produced for the company.  Provides oversight for the Terumo Blood and Cell Technologies digital marketing ecosystem and teams, as well as external partners. Monitors input across various channels to improve existing processes and develop new processes and services.

 

Stays current with and provides insight on innovation related to the shifting digital landscape with respect to new business models, platforms, and technologies, and introduces to support company brand and commercial objectives with measurable performance outcomes.

 

ESSENTIAL DUTIES

Strategy and Management

  • Be at the forefront of various digital projects where digital marketing informs IT decision making.
  • Manage, support, and develop a team of in-house digital experts, who reflect the latest capabilities with marketing and customer experience technology, strategic vision, and operational deployment.
  • Develop and meet departmental objectives that align with the company’s Critical Commitments.
  • Establish strong partnerships with direct extended agency and production house partners to deliver optimal cost-benefit and fully leverage their capabilities to complement the creative team.
  • Foster a culture of collaboration and strong partnership between creative and digital teams together with those of business lines and the marketing and technology teams, driving mutually advantageous and impactful solutions to business objectives.
  • Devise a strategic roadmap methodology for identification of key markets and marketing processes.
  • Develop and implement the digital marketing technology strategy for the enterprise and lead partnership efforts with the business for cross-platform integration.
  • Budget and resource planning and allocation.
     
    Digital Direction, Thought Leadership and Execution
  • Leads creation and refinement of digital omni-channel marketing campaigns with measurable outcomes.
  • Develops strategies and commercial digital roadmaps to enable an effective launch of new campaigns.
  • Manages investment in digital marketing and partners with IT to identify the right platforms and tools needed to achieve business objectives.
  • Foster a learning environment for successful pilot programs with new technologies and channels, upon successful pilot completion implement plan for broader deployment.
  • Establish the company’s position as a thought leader in the medical device industry for digital experience.
  •   Direct complex, large-scale project activities across multiple functions which effectively harness the full capabilities of the creative and digital teams.
  • Drive customer-centric strategies, which shape a cohesive brand experience and drive results.
  • Entrench brand guidance that ensures consistent alignment with brand standards yet encourages new interpretations and approaches to foster company growth.
  • Hands-on involvement in linking current legacy systems and technologies, with future technology platforms, establishing a foundation and ability to drive meaningful analytics to support/make business decisions.
  • Use data to track market trends and customer actions to inform strategic decisions and to prove ROI of digital channels for marketing campaigns.
  • Establish appropriate digital governance, processes, disaster recovery and business continuity plan for digital technologies.
    Govern digital technology standards, usage, and licensing to optimize costs and data policies.
     
    Staff Development and Team Leadership
  • Develop a work culture that promotes a free, lively, creative, and engaged community, fostering a team spirit that organically reflects the best of the team’s individual strengths and creates a strong sense of collaboration across functions.
  • Lead professional development efforts of future digital leaders at the company and create opportunities for continuous learning/feedback.
  • Coach, energize and provide team members recognition which results in high employee engagement and excellent job satisfaction.
     
    Client Service
  • Create a unified digital vision, strategy and experience across multiple touchpoints and stakeholders.
  • Build strong relationships with internal business partners to advance the team as credible, trusted advisors.
  • Identify digital marketing opportunities to support overall business objectives.
  • Scope programs and resource plans to be simple and effective utilizing LEAN concepts - balancing business partners desires, business requirements, marketing strategies and deliverables with LEAN objectives
  • Assess and vet a thorough articulation of the business needs, objectives and concerns managers and business partners may have thorough communication and outstanding relationship management.
  • Develop self-service digital tools, workflow processes, training and regular connection points that focus on empowering internal clients.
  • Train internal stakeholders in the omni-channel digital vision, lead the standards of use globally for digital marketing platforms and technology implementations, and improvements.

 

MINIMUM QUALIFICATION REQUIREMENTS

 

Education

Bachelor’s degree in marketing, digital marketing, technology, computer science, or related field

 

Experience

Minimum 10 years of experience in architecting and executing best-in-class digital marketing experiences and developing digital technology solutions, including omni-channel marketing.

Extensive experience leading global projects, web launch for products and promotions, demonstrating ROI, as well as developing cohesive digital experiences across web, email, and app.

 

Skills

  • Ability to think innovatively with strong analytical and decision-making skills.
  • Ability to influence and change without authority.
  • Ability to navigate the organization’s matrix for successful inputs.
  • Demonstrated skills in negotiation strategies to be able to manage differing viewpoints so the final product remains true to the objective.
  • Ability to manage associates with diverse skills including front and backend developers, AR/VR, 3D animation, video/audio, media buying, social media, copywriting, SEO, analytics, design.
  • Ability to recommend and deploy programs to achieve customer and business objectives through understanding of business models, customer acquisition, retention strategies and strategic plan.
  • Knowledge and use of relevant PC software applications and skills to use them effectively
  • Demonstrated ability to communicate effectively both verbally and in writing, along with developing strong relationships in-person and remotely.

-Or-

An equivalent competency level acquired through a variation of these qualifications may be considered.

Typical Office Environment requirements include: reading, speaking, hearing, close vision, walking, bending, sitting, and occasional lifting up to 20 pounds.

 

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential duties of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

 

 

Target Pay Range:  $126,900.00 to $158,700.00  -  Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data
Target Bonus on Base:  20.0%

 

At Terumo Blood and Cell Technologies, we provide competitive total reward offerings that consist of compensation, benefits, recognition, along with a wealth of other well-being, work-life and recognition programs which support in unlocking the potential for you and your family. Included in our expansive list of benefits offerings are multiple group medical, dental and vision plans, a robust wellness program, life insurance and disability coverages, also a variety of voluntary programs such as group accident, hospital indemnity, critical illness, pet insurance and much more. To help you save for retirement, we offer a 401(k) plan with a matching contribution and for work-life balance we have vacation and sick time programs for associates. For us, it’s about protecting the personal welfare of our associates and their families, helping to achieve personal goals and offering those extra touches for convenience, security and overall peace of mind.

 

  • Terumo Blood and Cell Technologies is part of Terumo Group, founded in 1921 and headquartered in Tokyo, Japan.
  • In 2019, Terumo Blood and Cell Technologies reached $1 billion in revenue.
  • We employ nearly 7,000 associates globally, with global headquarters in Lakewood, CO, U.S., and regional headquarters in Brussels, Buenos Aires, Singapore and Tokyo.
  • We manufacture devices, disposable sets and solutions at our facilities in Belgium, India, Japan, Northern Ireland, the U.S. and Vietnam. Our global presence enables us to serve customers in more than 130 countries.
  • Our core values help set our direction, guide our actions and keep us true to our corporate mission of contributing to society through healthcare.
    • Respect – Appreciative of others
    • Integrity – Guided by our mission
    • Care – Empathetic to patients
    • Quality – Committed to excellence
    • Creativity – Striving for innovation
  • We contribute to the Leukemia and Lymphoma Society (LLS), raising $1.3 million USD since 2007.

 

We are proud to be an Equal Opportunity Affirmative Action Employer.  All applicants will be afforded equal opportunity without discrimination because of race, color, religion, sex, gender identity or expression, sexual orientation, marital status, order of protection status, national origin or ancestry, citizenship status, age, physical or mental disability unrelated to ability, military status or an unfavorable discharge from military service.

 

Terumo Blood and Cell Technologies is committed to providing a safe, healthy and secure working environment. Our Colorado campus locations are tobacco-free workplaces and we maintain a drug-free workplace and perform pre-employment substance abuse testing and detailed background verification. Absent accommodation permitted by applicable law, as a condition of employment with Terumo Blood and Cell Technologies in the United States you must be fully COVID-19 vaccinated and provide valid proof of vaccination to the company.


Nearest Major Market: Denver

Job Segment: IT Manager, Information Technology, Medical, Manager, Technology, Healthcare, Marketing, Management