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ServiceNow Administrator

Date: Jan 25, 2019

Location: Lakewood, CO, US

Company: Terumo BCT, Inc.

Requisition ID:  20501  


As a global leader in blood component, therapeutic apheresis and cellular technologies, we believe in the potential of blood to do even more for patients than it does today. With a long history of profitable, sustainable growth. With some of the best and brightest minds in the industry, an unmatched global footprint, comprehensive benefits and a distinct culture, Terumo BCT is a great place to work, grow and be part of a team that is focused on improving lives and making a difference in the world.


ServiceNow Administrator

Terumo BCT is currently seeking qualified candidates for the position of a ServiceNow Administrator which acts as ServiceNow System Administrator, responsible for maintaining the stability and usability of the ServiceNow platform. This position supports the development, maintenance and improvement of core ITSM processes, through the configuration and development of ServiceNow. This role will interact closely with the Sr. ITSM Analyst to understand customer and stakeholder requirements for key activities, to ensure alignment with ITSM initiatives, and drive continuous process improvement. This position will also contribute to the development and automation of other processes outside of ITSM.


What are some of the responsibilities the ServiceNow Administrator may have?

  • Assists in the review, design, and improvement of ITSM processes and procedures for the effective management and adherence of ITSM process areas. 
  • Manages and resolves incidents against ServiceNow applications
  • Performs routine maintenance to include performance monitoring and error identification/remediation
  • Responsible for identifying problems, researching solutions, reconfiguring or recoding system to improve system functionality.
  • Analyzes IT business and technical problems, designing, coding, testing, maintaining, supporting, documenting and installing solutions.
  • Manages Update Set creation and migration
  • Plans ServiceNow upgrades and execution
  • Manages ServiceNow instance security
  • Trains IT personnel to ITSM processes and tools
  • Communicates process standards to ensure understanding and consistency
  • Works closely with Sr. Analysts to understand business stakeholder environment and collect requirements
  • Operates and provides day-to-day administration of the ServiceNow, following defined ITSM processes
  • Focuses on KPI measurement, providing a means for gathering and reporting on data
  • Assists in the development and implementation of improvements to the processes and the tools that support them
  • Facilitates meetings including weekly Change Review Board meetings, Monthly Operations Reviews, and other meetings as required
  • Audits Change Requests, Service Requests, Incidents and other ITSM tool generated tickets to ensure compliancy and accuracy
  • Maintains a Service Catalog representing business services
  • Maintains the Definitive Media Library (DML) in accordance with ITSM processes
  • Generates periodic and Ad-Hoc reports from ServiceNow regarding status of ITSM performance indicators


The following are some examples of skills for success:

  • Bachelor’s degree in Computer Science or Computer Information Systems, or equivalent of education and experience sufficient to successfully perform the essential functions of the job may be considered.  
  • Minimum 3 years’ experience:
    • Working knowledge of ServiceNow
    • Requires knowledge utilizing and configuring ServiceNow to provide customer solutions
    • Experience in Information Technology using ITSM or ITIL best practices
    • Preferred foundational knowledge of agile methodology
    • Preferred experience includes working knowledge of JavaScript, HTML, and CSS
  • ServiceNow System Administration, including but not limited to the following:
    • List/Form/Navigation Pane Updates
    • Catalog Items
    • Workflows
    • Instance Patch Management
    • Creating Tables and Fields
  • Working knowledge of IT Service Management Processes, various reporting tools, incident/problem and call tracking systems, tools and methodologies
  • Demonstrated ability to generate meaningful analysis of Service Management data, asset tracking, CMDB, incident and problem, etc.
  • Requires ability to facilitate meetings
  • Knowledge and use of relevant PC software applications, including Microsoft Office and Microsoft Visio, and skills to use them effectively
  • Demonstrated ability to communicate effectively both verbally and in writing
  • Customer Service oriented and possesses interpersonal skills
  • Detail-oriented and possesses organizing and priority setting skills
  • Demonstrated ability to solve problems and manage conflict with effective solutions
  • Is action-oriented and able to drive for results


What Makes Us Terumo BCT

Our people make our company great. We come from all over the world and represent an impressive range of professions and expertise, yet we share common characteristics and values. You will feel this in our culture.


Our culture is one that rewards results, relationships, working in a matrix and individual accountability. Our goal is to create a work environment where associates are inspired and want to contribute and really make a difference.





We are proud to be an Equal Opportunity Affirmative Action Employer.  All applicants will be afforded equal opportunity without discrimination because of race, color, religion, sex, gender identity or expression, sexual orientation, marital status, order of protection status, national origin or ancestry, citizenship status, age, physical or mental disability unrelated to ability, military status or an unfavorable discharge from military service.


We maintain a drug-free workplace and perform pre-employment substance abuse testing and background verification checks.  As of January 1, 2017 the Terumo BCT Lakewood, Colorado location will be a tobacco-free workplace. For more information about Terumo BCT, visit our website

Join Terumo BCT as we unlock the potential of blood. We are a global leader in blood component and cellular technologies, and the only company with the unique combination of apheresis collections, manual and automated whole blood processing, and pathogen reduction coupled with leading technologies in therapeutic apheresis and cell processing. We believe in the potential of blood to do even more for patients than it does today. This belief inspires our innovation and strengthens our collaboration with customers.


As the largest medical device manufacturing company headquartered in Colorado, we are home to more than 2,300 associates and our products are in use in more than 125 countries and territories. Our Global footprint includes more than 5,500 associates and partners with regional headquarters in Brussels, Buenos Aires, Singapore and Tokyo.


Our company has almost $1B in annual revenues and has been voted and recognized as:

  • Largest corporate sponsor in Rocky Mountain Region for Leukemia and Lymphoma Society (LLS)
  • Winner of the Association for Talent Development (ATD) BEST Award for providing exceptional employee learning and talent development (2011 & 2012)
  • One of Colorado’s Healthiest Employers by Denver Business Journal (2014 & 2015)
  • Recipient of the Way to Go Employer award through the Denver Regional Council of Governments (DRCOG) 2015


Our award-winning culture embraces:

  • Leading technology through innovation and R&D
  • Wellness programs
  • Commitment to quality
  • An environment that values, respects and rewards your individual contributions
  • A philosophy of intentional growth and responsiveness to world health issues


Click Here to see what our associates have to say about our culture.


Each associate has a positive impact on our future by:

  • Connecting to the lives of the patients we ultimately serve
  • Growing through professional and leadership development activities
  • Sharing company success through incentive plans


If you are the best at what you do and want to do work that is changing the delivery of healthcare globally, we invite you to work with us now to see how we can unlock your potential.

Should you have any questions, please feel free to contact the recruiter at:


We have preferred partners, no agency calls please


Nearest Major Market: Denver

Job Segment: Healthcare Administration, Medical, Developer, Telecom, Telecommunications, Healthcare, Technology