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Technical Service Engineer

Date: Jan 11, 2019

Location: Field Based, DE

Company: Terumo BCT, Inc.

Requisition ID:  22781  

 

Join Terumo BCT as we unlock the potential of blood. We are the world leader in blood component technology, delivering products, services and solutions for customers and their patients worldwide. Through collaboration with our customers and a commitment to innovation, we are the only company with the unique combination of apheresis, manual and automated whole blood processing and pathogen reduction technologies coupled with robust technology, innovation and core competencies in therapeutic apheresis, cell collections and cell processing.

 

As the largest medical device manufacturing company headquartered in Colorado, we are home to more than 2,300 associates and our products are in use in more than 125 countries and territories. Our Global footprint includes more than 5,500 associates and partners with regional headquarters in Brussels, Buenos Aires, Singapore and Tokyo.

TECHNICAL SERVICE ENGINEER

 

JOB SUMMARY

Provides a high level of technical service, according to established standards, within a defined territory

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

 

SKILLS

  • Performs installations, preventive maintenance and repairs, according to the companies’ quality levels, following dedicated procedures, and using the specific checklists as appropriate and in a timely manner
  • Register/ copy outcome reviews of all handled procedures done on each machine
  • Collect and store data on server, accessible by clinical, R&D, marketing.
  • Handle all customer calls for technical issues and transmit non-technical questions to sales consultants, clinical,… as appropriate.
  • Follow up on contracts to check expiration date and renewal
  • Generate service business within the territory as appropriate and work closely with sales to ensure Terumo BCT’s presence in territory.
  • Provide offer of maintenance contract to customer.
  • Assist pre-sales meetings for technical topics
  • Responsible and accountable for all assigned company assets.
  • Complete administration, documentation, and action report per organization policy and procedures
  • Assure the delivery and regular update of operators manuals (attached at the machine) at customer site
  • Work and collaborate effectively with colleagues, sales representatives, customer service representatives, clinical specialists, and customers.
  • Support training of customers, colleagues and distributors as per certified product knowledge and training capabilities
  • Communicates technical findings to appropriate in-house personnel (e.g. product specialist, marketing, medical affairs, field implementation …)
  • Systems implementation in conjunction and coordination with the implementation specialist or sales consultant at customer site
  • Post sales support and first line trouble shooting on BCT machines and their applications  Performs any other additional duties or projects as assigned
  • Maintenance contract definition
  • Negotiation of the contract contents with the customer
  • Co ordination of non-contracted technical support (in conjunction with local sales consultant)
  • Planning and programming of the preventive maintenance operations, installation and corrective maintenance
  • Assure correct management of the invoicing of the technical interventions

 

 

MINIMUM QUALIFICATION REQUIREMENTS

 

Education and Experience

Min. 3 years of technical higher education and/or equivalent of 5 or more years of applicable experience or min. 3 years as a Field Service Representative with a consistent high performance in healthcare sector.

 

 

Skills

  • In line with Terumo BCT's Core competencies

    (Ensures Accountability, Collaborates, Customer Focus, Plans and Aligns, Instills Trust)

  • Certified technical training
  • Certified trainer for products that the employee will train others on
  • Strong analytical thinking as well the ability to apply logical methods in identifying and solving technical problems.
  • Requires high level of organizational and territory management skills.
  • Demonstrated strong personal interactive skills
  • Relates well to a wide variety of cultures.
  • Demonstrated accountability for field service administrative tasks.
  • Requires the ability to carry out the physical requirements of the job including physical transport, lifting, pulling, twisting and operation of equipment.
  • Speaks, reads and writes English fluently, as well as at least one local language.
  • Possesses a valid driving license for a car.

     

ADDITIONAL INFORMATION

  • Based:  Country Office/ field- based - EMEA
  • Reporting to: Technical Service Supervisor Germany

Join Terumo BCT as we Unlock the potential of blood.

 

As we strive to make even safer, higher-quality transfusions available to more people, we can unlock the potential of blood and cell therapies. We can help our customers bring even more treatment options to patients through advanced blood therapies. We can support researchers in developing cellular therapies that may fundamentally improve health care. Terumo BCT is guided by our customers' needs, aspirations and ongoing drive to improve efficiency and patient outcomes.

 

Each associate has a positive impact on our future and the lives of the patients we ultimately serve.


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