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Technical Service Engineer France

Date: Jul 12, 2019

Location: Lyon, FR

Company: Terumo BCT, Inc.

Country:  France 

 

TECHNICAL SERVICE ENGINEER FRANCE

 

JOB SUMMARY

Provides a high level of technical service, according to established standards, within a defined territory

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

 

SKILLS

  • Performs installations, preventive maintenance and repairs within assigned territory in compliance with Terumo BCT service expectations and processes.
  • Handle customer calls for technical issues and transmit non-technical questions to sales consultants, clinical,… as appropriate.
  • Planning and programming of own field service visits.
  • Complete administration and documentation per organization policy and procedures.
  • Contribute to service business revenues within the territory as appropriate and work closely with sales to ensure Terumo BCT’s presence in territory.
  • Pre and Post sales support on Terumo BCT devices and their applications.
  • Work and collaborate effectively with colleagues, commercial representatives, customer care representatives, clinical specialists and customers.
  • Collect and store data on server, accessible by clinical, R&D, marketing.
  • Responsible and accountable for all assigned company assets.
  • Performs any other additional duties or projects as assigned.

     

 

MINIMUM QUALIFICATION REQUIREMENTS

 

Education

Min. 3 years of technical higher education and/or equivalent of 5 or more years of applicable experience

 

Experience

 Min. 3 years as a Field/Technical Service Engineer, preferably in the healthcare sector.

 

Skills

  • In line with Terumo BCT's Core competencies

    (Ensures Accountability, Instills Trust, Customer Focus, Collaborates, Plans & Aligns)

  • Good  IT skills, basic knowledge of networking
  • Requires the ability of self-management.
  • Strong analytical thinking as well as the ability to apply logical methods in identifying and solving technical problems.
  • Organizational and territory management skills.
  • Good personal interactive skills.
  • Relates well to a wide variety of cultures.
  • Demonstrated accountability for field service administrative tasks.
  • Requires the ability to carry out the physical requirements of the job including physical transport, lifting, pulling, twisting and operation of equipment.
  • French native speaker, speaks, reads and writes English fluently; any other European language is a plus.

     

Certificates, Licenses, Registrations

  • Obtain Sign-off on products prior to performing service.
  • Possesses a valid driving license for a car.

 

ADDITIONAL INFORMATION

  • Based:   Field Based or Terumo BCT France office
  • Reporting to Technical Service Supervisor France
  • Frequent travel within assigned territory > 70%
  • Occasional travel abroad as required. (trainings, meetings, cross-border support, …)

 

As we strive to make even safer, higher-quality transfusions available to more people, we can unlock the potential of blood and cell therapies. We can help our customers bring even more treatment options to patients through advanced blood therapies. We can support researchers in developing cellular therapies that may fundamentally improve health care. Terumo BCT is guided by our customers' needs, aspirations and ongoing drive to improve efficiency and patient outcomes.

 

Each associate has a positive impact on our future and the lives of the patients we ultimately serve.


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