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Technical Service Engineer UK

Date: Apr 15, 2019

Location: Edinburgh, GB

Company: Terumo BCT, Inc.

Requisition ID:  22301  

 

Join Terumo BCT as we unlock the potential of blood. We are the world leader in blood component technology, delivering products, services and solutions for customers and their patients worldwide. Through collaboration with our customers and a commitment to innovation, we are the only company with the unique combination of apheresis, manual and automated whole blood processing and pathogen reduction technologies coupled with robust technology, innovation and core competencies in therapeutic apheresis, cell collections and cell processing.

 

As the largest medical device manufacturing company headquartered in Colorado, we are home to more than 2,300 associates and our products are in use in more than 125 countries and territories. Our Global footprint includes more than 5,500 associates and partners with regional headquarters in Brussels, Buenos Aires, Singapore and Tokyo.

TECHNICAL SERVICE ENGINEER UK

 

JOB SUMMARY

Provides a high level of technical service, according to established standards, within a defined territory

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

 

SKILLS

  • Performs installations, preventive maintenance and repairs, according to the companies’ quality levels, following dedicated procedures, and using the specific checklists as appropriate and in a timely manner
  • Collect and store relevant data on appropriate Terumo BCT servers.
  • Handle all customer calls for technical issues and transmit non-technical questions to appropriate Terumo BCT personnel.
  • Assist with follow up on contracts being aware of expiration date and renewal progress.
  • Generate service business within the territory as appropriate and work closely with sales to ensure Terumo BCT’s presence in territory.
  • Responsible and accountable for all assigned company assets.
  • Complete administration, documentation, and action report per organization policy and procedures
  • Work and collaborate effectively with colleagues, sales representatives, customer service representatives, clinical specialists, and customers.
  • Communicates technical findings to appropriate in-house personnel (e.g. product specialist, marketing, medical affairs, field implementation …)
  • Systems installations in conjunction and coordination with the appropriate Terumo BCT personnel.
  • Post sales support and first line trouble shooting on BCT machines and their applications  Performs any other additional duties or projects as assigned
  • Support Terumo BCT Maintenance contract definitions.
  • Co ordination of non-contracted technical support (in conjunction with local sales consultant)
  • Planning and programming of the scheduled preventive maintenance operations, installation and corrective maintenance
  • Assure correct management of the invoicing of the technical interventions when appropriate.

 

 

MINIMUM QUALIFICATION REQUIREMENTS

 

Education

Min. 3 years of technical higher education and/or equivalent of 5 or more years of applicable experience or min. 3 years as a Field Service Representative with a consistent high performances in healthcare sector.

 

Experience

Minimum of 3 years experience as a Field Service Representative

 

Skills

  • In line with Terumo BCT's Core competencies

    (Ensures Accountability, Collaborates, Customer Focus, Plans and Aligns, Instills Trust)

  • Certified technical training
  • Strong analytical thinking as well the ability to apply logical methods in identifying and solving technical problems.
  • Requires high level of organizational and territory management skills.
  • Demonstrated strong personal interactive skills
  • Relates well to a wide variety of cultures.
  • Demonstrated accountability for field service administrative tasks.
  • Requires the ability to carry out the physical requirements of the job including physical transport, lifting, pulling, twisting and operation of equipment.
  • Speaks, reads and writes English fluently.
  • Possesses a valid driving license for a car with a maximum of 3 penalty points.
  • Desirable to have a demonstratable understanding of GMP systems.
  • Desirable, but not essential, to be a member of the Voluntary Register of Clinical Technologists.
  • Demonstrable evidence of Network systems and IT knowledge.

     

 

ADDITIONAL INFORMATION

 

  • The position will be based in the UK.
  • Reporting to: Technical Service Manager UK

     

Join Terumo BCT as we Unlock the potential of blood.

 

As we strive to make even safer, higher-quality transfusions available to more people, we can unlock the potential of blood and cell therapies. We can help our customers bring even more treatment options to patients through advanced blood therapies. We can support researchers in developing cellular therapies that may fundamentally improve health care. Terumo BCT is guided by our customers' needs, aspirations and ongoing drive to improve efficiency and patient outcomes.

 

Each associate has a positive impact on our future and the lives of the patients we ultimately serve.


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