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IT Technical Implementation Engineer

Date: Dec 13, 2018

Location: Brussels, BE

Company: Terumo BCT, Inc.

Country:  Belgium 

 

IT TECHNICAL IMPLEMENTATION ENGINEER EMEA 

 

JOB SUMMARY

Apply in-depth knowledge of IT systems and networks to integrate Terumo BCT blood-processing equipment into customers' IT environments.

  • Become certified to install and support Terumo BCT products at customer sites
  • Perform installations at customer sites, interacting with customers' technical staff as necessary
     

ESSENTIAL DUTIES AND RESPONSIBILITIES

 

SKILLS

Product Implementations and Customer Support

  • Assist in defining the implementation and support processes and tactics for Terumo BCT IT products in EMEA.
  • Provide on-site guidance to EMEA customers and the IT support persons at Customer Site with the installation, full configuration and support of Windows/Intel Server, PCs, and peripheral devices that interact with Terumo BCT products, per specifications.
  • Respond to support requests from EMEA customers to resolve problems with product installation or usage.
  • Document each installation (i.e., create and maintain the "as built" records) and provide installation reports
  • Maintain proficiency as products and customer-support policies mature
  • Define and conduct training for EMEA local Terumo BCT and Distributor Technical Service Engineers on basic installation and troubleshooting activities of Terumo BCT products.
  • Support and coach the trained EMEA local Terumo BCT and Distributor Technical Service Engineers for basic installation and troubleshooting activities.
  • Work cross-functionally within EMEA to gain & maintain customer satisfaction.
  • Collaborate with field-service technicians to continually improve the experience of the customer and the efficiency and quality of field activities
  • Perform any other additional duties or projects as assigned.

 

 

MINIMUM QUALIFICATION REQUIREMENTS

 

Education

Bachelor level education in the area of Computer Science (or equivalent thereof) .

 

Experience

  • 2 - 5 years proven track record  in IT consulting and implementation, or in a professional IT environment, including implementing hardware and software solutions and diagnosing and resolving problems
  • Favor will be given to candidates with experience in:
    • a medical or related industry
    • integrating special-purpose electronic devices into general-purpose, business networks
    • supporting international customers who are external to one's own organization
    • conducting training of other qualified individuals

 

Skills

  • In line with Terumo BCT's Core competencies
    (Ensures Accountability, Collaborates, Customer Focus, Plans and Aligns, Instills Trust)
  • Proficiency in functional/technical IT skills: Good knowledge of installation and troubleshooting of IT HW & SW
  • Good presentation & training skills
  • Technical learning
  • Problem solving
  • Excellent written & oral English language skills and at least one other European language
  • Strong overall communication skills/ interpersonal savvy
  • Strong organizational, planning & priority setting skills
  • Customer focus
  • Business acumen/ commercial flair
  • Cross- cultural agility & sensitivity
  • Good knowledge of Oracle database concepts and assist with Oracle database deployments. Also needs to be proficient with the use of SQLplus.
  • Good knowledge of wired and wireless networks preferred: HTTP/HTTPS, WEP, Security Protocols

 

ADDITIONAL INFORMATION

  • Based: Brussels office - EMEA
  • Reporting to : Field Support Manager- EMEA.
  • Must be willing and able to travel extensively (up to 65%) throughout Eastern and Western Europe, Middle East, and Northern Africa. Occasional travel to the US is also possible for training purposes.

Join Terumo BCT as we Unlock the potential of blood.

 

As we strive to make even safer, higher-quality transfusions available to more people, we can unlock the potential of blood and cell therapies. We can help our customers bring even more treatment options to patients through advanced blood therapies. We can support researchers in developing cellular therapies that may fundamentally improve health care. Terumo BCT is guided by our customers' needs, aspirations and ongoing drive to improve efficiency and patient outcomes.

 

Each associate has a positive impact on our future and the lives of the patients we ultimately serve.


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